Dear [redacted] ***: Thank you for contacting the Revdex.com (Revdex.com) and Virginia Credit Union (VACU)In your letter dated September 30,2014, you expressed concern regarding an Estate Account you recently openedPlease allow us to offer our sincere condolences on the loss on your loved one We have researched your accounts and determined the following events occurred: On September 19, 2014, you opened an Estate Account for [redacted] *** On September ,2014, we reviewed the paperworkWe reached out to the Clerk of Court on two different occasions and were advised that "and" meant we needed two signatures On September 30, 2014, you talked with [redacted] She contacted you because [redacted] was not available and we did not want to keep you waiting for a responseDuring the call with [redacted] , you recommended that VACU talk with [redacted] regarding the Executor paperwork at the Clerk of the CourtWe contacted him and he advised us that the clerk of court should not have answered those types of questions and that the Executor status depending on the wording of the will On October 2, 2014, [redacted] contacted you requesting a copy of the will for reviewUpon receipt of the will we forwarded it to our attorney On October 7, 2014, our attorney advised us that "and" means both Executors are required to act together [redacted] contacted you with this information and requested that you sign an identity agreement agreeing to hold Virginia Credit Union harmless by allowing you to act individuallyYou agreed you and your co-executor would sign the agreement [redacted] emailed the document to you and you advised that you would return the form by the end of the week On behalf of the credit union, please accept our sincere apologizes for the confusion during this processWe are sorry if at any time you felt the credit union did not make every effort to assist you as you expectedThank you for reconsidering your decision to close your accountsWe are so pleased we were able to resolve your concerns to your satisfactionSince we reached a resolution, would it be fair to as if you would consider removing your review from [redacted] It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possibleThank you again for taking time to make sure we are providing you with the service you deserve as a memberIf you have questions, please do not hesitate to contact us Sincerely, [redacted] Vice President
Dear ** ***:
Please accept this letter in response to an inquiry you made to the Revdex.com (Revdex.com)In your letter you expressed concern regarding our credit card conversation from *** to *** and the impact that had on your payments.
In February of we
emailed you information advising you of the upcoming change and that you needed to update your bill pay service with the new account number
In March of we issued your new ***The information included with the card advised you to change any bill pay information previously setup to reflect the new account numberWe also mailed a separate letter in March of advising you of the change in account number and requested that you make payments to the new account number
Your statement reflects all payments received (or not received)Your August statement shows a late charge because we have not received your August paymentAs of today, we still have not received a payment for August or SeptemberPlease review the account where you payments are sent from to ensure you have updated your records with the new credit card numberWe are sorry that we cannot refund any late charges or interest to this accountPlease remit your payment(s) as soon as possible to avoid service interruptions to your card
It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possibleWe regret that this experience was not as you expected and we hope our explanation has given you a better understanding of the events that occurredIf we can be further assistance please call us at the numbers listed above
Sincerely,
*** ***
Vice President
Member Services
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Dear [redacted]:
Thank you for contacting the Revdex.com (Revdex.com) and Virginia Credit Union (VACU). In your letter dated September 30,2014, you expressed concern regarding an Estate Account you recently opened. Please allow us to offer our sincere condolences on the loss on your loved one....
We have researched your accounts and determined the following events occurred:
On September 19, 2014, you opened an Estate Account for [redacted].
On September 24 ,2014, we reviewed the paperwork. We reached out to the Clerk of Court on two different occasions and were advised that "and" meant we needed two signatures.
On September 30, 2014, you talked with [redacted]. She contacted you because [redacted] was not available and we did not want to keep you waiting for a response. During the call with [redacted], you recommended that VACU talk with [redacted] regarding the Executor paperwork at the Clerk of the Court. We contacted him and he advised us that the clerk of court should not have answered those types of questions and that the Executor status depending on the wording of the will.
On October 2, 2014, [redacted] contacted you requesting a copy of the will for review. Upon receipt of the will we forwarded it to our attorney.
On October 7, 2014, our attorney advised us that "and" means both Executors are required to act together. [redacted] contacted you with this information and requested that you sign an identity agreement agreeing to hold Virginia Credit Union harmless by allowing you to act individually. You agreed you and your co-executor would sign the agreement. [redacted] emailed the document to you and you advised that you would return the form by the end of the week.
On behalf of the credit union, please accept our sincere apologizes for the confusion during this process. We are sorry if at any time you felt the credit union did not make every effort to assist you as you expected. Thank you for reconsidering your decision to close your accounts. We are so pleased we were able to resolve your concerns to your satisfaction. Since we reached a resolution, would it be fair to as if you would consider removing your review from [redacted].
It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possible. Thank you again for taking time to make sure we are providing you with the service you deserve as a member. If you have questions, please do not hesitate to contact us.
Sincerely,
[redacted]
Vice President
Dear [redacted] ***: Thank you for contacting the Revdex.com (Revdex.com) and Virginia Credit Union (VACU)In your letter dated September 30,2014, you expressed concern regarding an Estate Account you recently openedPlease allow us to offer our sincere condolences on the loss on your loved one We have researched your accounts and determined the following events occurred: On September 19, 2014, you opened an Estate Account for [redacted] *** On September ,2014, we reviewed the paperworkWe reached out to the Clerk of Court on two different occasions and were advised that "and" meant we needed two signatures On September 30, 2014, you talked with [redacted] She contacted you because [redacted] was not available and we did not want to keep you waiting for a responseDuring the call with [redacted] , you recommended that VACU talk with [redacted] regarding the Executor paperwork at the Clerk of the CourtWe contacted him and he advised us that the clerk of court should not have answered those types of questions and that the Executor status depending on the wording of the will On October 2, 2014, [redacted] contacted you requesting a copy of the will for reviewUpon receipt of the will we forwarded it to our attorney On October 7, 2014, our attorney advised us that "and" means both Executors are required to act together [redacted] contacted you with this information and requested that you sign an identity agreement agreeing to hold Virginia Credit Union harmless by allowing you to act individuallyYou agreed you and your co-executor would sign the agreement [redacted] emailed the document to you and you advised that you would return the form by the end of the week On behalf of the credit union, please accept our sincere apologizes for the confusion during this processWe are sorry if at any time you felt the credit union did not make every effort to assist you as you expectedThank you for reconsidering your decision to close your accountsWe are so pleased we were able to resolve your concerns to your satisfactionSince we reached a resolution, would it be fair to as if you would consider removing your review from [redacted] It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possibleThank you again for taking time to make sure we are providing you with the service you deserve as a memberIf you have questions, please do not hesitate to contact us Sincerely, [redacted] Vice President
Dear ** ***:
Please accept this letter in response to an inquiry you made to the Revdex.com (Revdex.com)In your letter you expressed concern regarding our credit card conversation from *** to *** and the impact that had on your payments.
In February of we
emailed you information advising you of the upcoming change and that you needed to update your bill pay service with the new account number
In March of we issued your new ***The information included with the card advised you to change any bill pay information previously setup to reflect the new account numberWe also mailed a separate letter in March of advising you of the change in account number and requested that you make payments to the new account number
Your statement reflects all payments received (or not received)Your August statement shows a late charge because we have not received your August paymentAs of today, we still have not received a payment for August or SeptemberPlease review the account where you payments are sent from to ensure you have updated your records with the new credit card numberWe are sorry that we cannot refund any late charges or interest to this accountPlease remit your payment(s) as soon as possible to avoid service interruptions to your card
It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possibleWe regret that this experience was not as you expected and we hope our explanation has given you a better understanding of the events that occurredIf we can be further assistance please call us at the numbers listed above
Sincerely,
*** ***
Vice President
Member Services
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Dear [redacted]:
Thank you for contacting the Revdex.com (Revdex.com) and Virginia Credit Union (VACU). In your letter dated September 30,2014, you expressed concern regarding an Estate Account you recently opened. Please allow us to offer our sincere condolences on the loss on your loved one....
We have researched your accounts and determined the following events occurred:
On September 19, 2014, you opened an Estate Account for [redacted].
On September 24 ,2014, we reviewed the paperwork. We reached out to the Clerk of Court on two different occasions and were advised that "and" meant we needed two signatures.
On September 30, 2014, you talked with [redacted]. She contacted you because [redacted] was not available and we did not want to keep you waiting for a response. During the call with [redacted], you recommended that VACU talk with [redacted] regarding the Executor paperwork at the Clerk of the Court. We contacted him and he advised us that the clerk of court should not have answered those types of questions and that the Executor status depending on the wording of the will.
On October 2, 2014, [redacted] contacted you requesting a copy of the will for review. Upon receipt of the will we forwarded it to our attorney.
On October 7, 2014, our attorney advised us that "and" means both Executors are required to act together. [redacted] contacted you with this information and requested that you sign an identity agreement agreeing to hold Virginia Credit Union harmless by allowing you to act individually. You agreed you and your co-executor would sign the agreement. [redacted] emailed the document to you and you advised that you would return the form by the end of the week.
On behalf of the credit union, please accept our sincere apologizes for the confusion during this process. We are sorry if at any time you felt the credit union did not make every effort to assist you as you expected. Thank you for reconsidering your decision to close your accounts. We are so pleased we were able to resolve your concerns to your satisfaction. Since we reached a resolution, would it be fair to as if you would consider removing your review from [redacted].
It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possible. Thank you again for taking time to make sure we are providing you with the service you deserve as a member. If you have questions, please do not hesitate to contact us.
Sincerely,
[redacted]
Vice President