We had an installer go out to her home and replace the mainframes due to quality issuesWhen we replaced the mainframe on one of them it was a bit different in size (manufacturing issue) so we now need to replace the lower sash of this windowAll of the other service issues have been addressed except this last sash which the need came about at time of serviceI have called and left a number of messages for Breanna and I have also e-mailed her a number of times as this has been going onI have re-oredered the sash in question and will have someone out there to replace it as soon as it comes inAll of the issues with these windows have been quality issues which is beyond our control as we don't make themWe will continue to offer our services in any repairs needed until all issues are resolved
We are willing to take this matter to arbitration if the homeowner will agree to thatIf so could you please direct me as to what my next step would beThank you
This job is complete and as promised we did credit his account $for the delayWe did speak to him and explained that the delay in starting his siding job is that the contractor that the job was assigned to fell off a 2nd story roof and was going to be off work for an undetermined timeI do have another crew that does the kind of work needed on his garage but they were totally bookedI and [redacted] have spoken to this homeowner and we have both apologized about the delay and explained that there are some things beyond our control and our installer falling off a roof was of that natureI hope this clears this matter up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
So last week there was a service appointment for the window sashes to be replace and the sill moved(11/1/17)Then we went back the next day (11/2/17) and closed up the whole with cedar siding like we said we would doI have attached a picture of the completed service workI would like to know if she is satisfied with the completed exterior work
Revdex.com: my response is in the orange: Window Depot is the *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "The owner and our service tech went out Wensto access the issues at hand and decided that we would remove the window, build a new buck frame and re-install and re-trim the opening and reimburse her for some paneling she purchased ." This was already stated at the time of my conversation with the owner on Wednesday the 27th of July this statement "“we will" remove the window, build a new buck frame and re-install and re-trim the opening” going to happen on the next visit which would have been the 10thThe service tech was told to do something other than the "statement" and we evaluated the situation closer and more photos were taken The offer of reimbursement was because I had already purchased the paneling and it is by the window in question."Homeowner was satisfied with this decisionThe major reason for the issue at hand is that the caulk around the outside of the window failedAlthough caulk is not covered in the warranty we are more than willing to stand by our labor warranty and consider this issue part of that and do what needs to be done to correct the issue" 99% of caulking has a “do not use under 40°” warning and I’ve see a lot with a year warrantySomeone did not adhere to the warning on the caulk, because the month of December is when all my windows were installed which was the coldest month for 2014."We were not able to do it on Wenswhen we were there for a number of reasons." "They did not have needed materials with them." I was told that on the 4th there was to be work done “remove the window, build a new buck frame and re-install and re-trim the opening” and it wasn’tThen they came out again on Wednesday the 10th, I again was under the impression that there was going to be some kind of work done, nope just more photos and discussions of "we can not control the caulk if it is bad", what to do and what was going to be needed and how long it was going to take."Service tech that is going to be doing the work was already scheduled for the remainder of that day and all of this week Our service scheduler will be calling homeowner today to schedule a time for us to go out and do the work described above."I did not receive the call until Monday the 15th."We will do our best to work around homeowners schedule." It has been scheduled for the 26th of August, another day I need to take off from work in order to “work” with Window Depot This will be hours of my time off work in just one month Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is good to see that Window Depot finally made it out to my parents' house to address some of the issues I have been trying to get them to correct for over a month It's a shame that it took a Revdex.com complaint for them to make my parents' house a priority.The roof issue that was talked about with my father is not the same issue as the fascia The issue is that the fascia was bent incorrectly and when it was installed, parts of the existing wood fascia was exposed and not covered When I first brought up this issue, the subcontractor came back, and instead of fixing the problem correctly he slopped on a huge bead of caulk This is not the proper installation of fascia I tried to show [redacted] the issue, but she wouldn't get on the roof to look at it As for the fascia being done out of "courtesy" is a lie The fascia was included in the original bid, but the slick, fast talking salesman conveniently left it out in the wordage in the contract When the issue arose, my father talked to [redacted] and she told him not to worry about it, since the first crew was so horrible, (as in not showing up, or if they did, there were only or of them and it was usually late afternoon or early evening) she'll make sure that it gets done In my conversation with ***, she reiterated the same thing, saying that she didn't bother going to the salesman to see if it was correct that the fascia was included in the bid That she believed my parents and since the first crew was such an utter nightmare that she won't question it Although they addressed most of the issues, the improperly installed fascia needs to be removed and reinstalled correctly With caulk being attached to the underside of the shingles, it must be done with out damaging the roofMy parents are eager to bring this to a close because they are worried about being sued or having damage done to their credit rating Why are they worried? Because within ten minutes of informing [redacted] that I was going to contact the Revdex.com, at around 4:on Friday October 21, she threatened that unless the full balance was paid within hours she will be sending a lawyer after them Regards, [redacted]
We had an installer go out to her home and replace the mainframes due to quality issuesWhen we replaced the mainframe on one of them it was a bit different in size (manufacturing issue) so we now need to replace the lower sash of this windowAll of the other service issues have been addressed except this last sash which the need came about at time of serviceI have called and left a number of messages for Breanna and I have also e-mailed her a number of times as this has been going onI have re-oredered the sash in question and will have someone out there to replace it as soon as it comes inAll of the issues with these windows have been quality issues which is beyond our control as we don't make themWe will continue to offer our services in any repairs needed until all issues are resolved
We are willing to take this matter to arbitration if the homeowner will agree to thatIf so could you please direct me as to what my next step would beThank you
This job is complete and as promised we did credit his account $for the delayWe did speak to him and explained that the delay in starting his siding job is that the contractor that the job was assigned to fell off a 2nd story roof and was going to be off work for an undetermined timeI do have another crew that does the kind of work needed on his garage but they were totally bookedI and [redacted] have spoken to this homeowner and we have both apologized about the delay and explained that there are some things beyond our control and our installer falling off a roof was of that natureI hope this clears this matter up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
So last week there was a service appointment for the window sashes to be replace and the sill moved(11/1/17)Then we went back the next day (11/2/17) and closed up the whole with cedar siding like we said we would doI have attached a picture of the completed service workI would like to know if she is satisfied with the completed exterior work
Revdex.com: my response is in the orange: Window Depot is the *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "The owner and our service tech went out Wensto access the issues at hand and decided that we would remove the window, build a new buck frame and re-install and re-trim the opening and reimburse her for some paneling she purchased ." This was already stated at the time of my conversation with the owner on Wednesday the 27th of July this statement "“we will" remove the window, build a new buck frame and re-install and re-trim the opening” going to happen on the next visit which would have been the 10thThe service tech was told to do something other than the "statement" and we evaluated the situation closer and more photos were taken The offer of reimbursement was because I had already purchased the paneling and it is by the window in question."Homeowner was satisfied with this decisionThe major reason for the issue at hand is that the caulk around the outside of the window failedAlthough caulk is not covered in the warranty we are more than willing to stand by our labor warranty and consider this issue part of that and do what needs to be done to correct the issue" 99% of caulking has a “do not use under 40°” warning and I’ve see a lot with a year warrantySomeone did not adhere to the warning on the caulk, because the month of December is when all my windows were installed which was the coldest month for 2014."We were not able to do it on Wenswhen we were there for a number of reasons." "They did not have needed materials with them." I was told that on the 4th there was to be work done “remove the window, build a new buck frame and re-install and re-trim the opening” and it wasn’tThen they came out again on Wednesday the 10th, I again was under the impression that there was going to be some kind of work done, nope just more photos and discussions of "we can not control the caulk if it is bad", what to do and what was going to be needed and how long it was going to take."Service tech that is going to be doing the work was already scheduled for the remainder of that day and all of this week Our service scheduler will be calling homeowner today to schedule a time for us to go out and do the work described above."I did not receive the call until Monday the 15th."We will do our best to work around homeowners schedule." It has been scheduled for the 26th of August, another day I need to take off from work in order to “work” with Window Depot This will be hours of my time off work in just one month Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is good to see that Window Depot finally made it out to my parents' house to address some of the issues I have been trying to get them to correct for over a month It's a shame that it took a Revdex.com complaint for them to make my parents' house a priority.The roof issue that was talked about with my father is not the same issue as the fascia The issue is that the fascia was bent incorrectly and when it was installed, parts of the existing wood fascia was exposed and not covered When I first brought up this issue, the subcontractor came back, and instead of fixing the problem correctly he slopped on a huge bead of caulk This is not the proper installation of fascia I tried to show [redacted] the issue, but she wouldn't get on the roof to look at it As for the fascia being done out of "courtesy" is a lie The fascia was included in the original bid, but the slick, fast talking salesman conveniently left it out in the wordage in the contract When the issue arose, my father talked to [redacted] and she told him not to worry about it, since the first crew was so horrible, (as in not showing up, or if they did, there were only or of them and it was usually late afternoon or early evening) she'll make sure that it gets done In my conversation with ***, she reiterated the same thing, saying that she didn't bother going to the salesman to see if it was correct that the fascia was included in the bid That she believed my parents and since the first crew was such an utter nightmare that she won't question it Although they addressed most of the issues, the improperly installed fascia needs to be removed and reinstalled correctly With caulk being attached to the underside of the shingles, it must be done with out damaging the roofMy parents are eager to bring this to a close because they are worried about being sued or having damage done to their credit rating Why are they worried? Because within ten minutes of informing [redacted] that I was going to contact the Revdex.com, at around 4:on Friday October 21, she threatened that unless the full balance was paid within hours she will be sending a lawyer after them Regards, [redacted]