Grammarly

Initial Business Response / [redacted] (1000, 5, 2016/04/04) */ To whom it may concern, Our records show that the customer signed up for a monthly subscription on Mar-XX-XXXX XX:XX UTC, at a promotional price The next renewal payment occurred on Apr-XX-XXXX XX:XX UTC The subscription was cancelled on Apr-XX-XXXX XX:XX UTC, about an hour later, after the payment Please note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed next time unless you cancel the subscription anytime before the renewal dateAsking users to agree to the Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly However, we highly value every Grammarly customer, so we will refund your renewal payment as a gesture of goodwillPlease look for the refund to appear on your MasterCard credit card within the next business days (depending on your bank) We hope you will consider Grammarly again in the futurePlease contact me with any questions or comments Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apparently Grammarly is in a very different time zone, because when I cancelled the service, I was well within the the trial period in the time zone where I live and workIn future, they should make this discrepancy clear to the [redacted] so that customers can make the necessary arrangements to cancel within days instead of daysThis is yet another example of Grammarly's misleading advertisingI will accept their offer of a full refund since that is what I deserve for all the time and trouble Grammarly caused me

Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ To whom it may concern, Our records show that the payments have been refunded per the customer's request All subscriptions will automatically renew at the rates stated during the purchase unless you cancel prior to the end of the billing period Here's an excerpt from our Terms of Service and Billing policy: "All subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term endsYou may cancel the subscription at any time." http://www.grammarly.com/terms#billing Please do not hesitate to contact us with any questions or concerns you might have Sincerely, The Grammarly Team