Gran Quartz, LP

It is stated right on the contract signed by the customer and a copy given to, under Additional Terms and Conditions, "Section 9: Payment of Sales and Use TaxesThe price for the motor vehicle specified on the face of this Order includes reimbursement for certain Federal Excise taxes but does not include sales taxes and use taxes (Federal, State or Local) or other taxes, unless expressly statedCustomer agrees to pay all applicable sales, use or occupational taxesIn the event Dealer fails to collect or miscalculates an applicable tax, Customer agrees to pay any additional amount due upon notification by Dealer." The customer actually owed almost double the amount of taxes when we notified him, but due to us not catching the miscalculation sooner, we split the tax with him as a courtesyThere has been no misconductDenver, Colorado residence taxes were miscalculated

Are Service Manager Harry, spoke with client recently and apologized for the miscommunicationAll employees who worked on vehicle are no longer with the company

My name is [redacted] [redacted] and I had submitted a complaint against Richard Lucas Chevrolet yesterday, (complaint ID # [redacted] .) I was able to get in touch with the general manager of the dealership yesterday and it seems that he is actively taking steps to resolve the issue as he is seeing it should be resolved hopefully some time next weekI didn't see an option on the Revdex.com to either retract a complaint or to put it on hold of notifying the business if necessary but I am replying as per your email to let you know of this change as he is attempting to resolve the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because that's a bunch of lies, I explain that you have to be driving for hours before you feel what I was telling themthere was no noise coming from the front of my truck that's a liewhat I was telling them is when come off the high way from a long ride and stop at the first stop sign or light when press on the gas the truck hesitate before moving, that's what I told them and they sabotage me truck you can tell they stuck something in the fan to damage it an water pumpand I don't need any ignition coil I get have them change by a certified macannic Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: they are lies
Regards,
*** ***

1. We did not solicit Mr*** for his business, he came to the store because he had issues with the vehicle. He signed a Repair Order that stated various issues with the vehicle. As a certified store we follow all State, Factory (General Motors), and ethical standards and rarely have issues like this 2. As for the allegations that Mr*** is accusing the store of sabotaging his truck; I personally dispatched his repair order to the technician so I can assure all parties that type of illegal activity did not come from myself. We also had other Repair Orders that day and were fully booked. Also the technician has worked for the dealership for a few years and has never had issues like this before. He is very skilled and his pay is not affected by a repair being purchased or not. Seeing that the dealership has worked with Revdex.com for years now, I hope all parties can see we take pride in our workmanship and ethics 3. My opinion is that Mr*** knew of the issues with the vehicle, and disagreed with a previous repair shop or wanted a second opinion. Obviously the truck had issues so that is why he brought the truck in.-- Best Regards,George L*** JrGeneral Manager - Richard Lucas Chevrolet-SubaruP ###-###-####

To Whom it may concern, On May 26th of 2017, we had the pleasure to service Mr*** Subaru OutbackWe performed a routine oil change, he also requested we look into his radio unit for an issue regarding his XM radio, where he stated the subscription would not stay on the radio
He stated after channel it would not loadWe Inspected the vehicle accordinglyDuring the time period the vehicle was here on the 26th the XM radio did not lose subscriptionMr*** was not content with the results, we informed him ordering a replacement unit without the complaint being verified could not be processed as per the policy's set forward by Subaru of AmericaWe advised him to return if issue became more frequentUntil July 24th of we did not receive any further contact until the client requested a online appointmentHe then contacted us and demanded we have a radio ordered and received for his 8am appointment that he had madeWe then attempted to explain to him that we need to verify and get the numbers off the radio before ordering a new unit, the customer hung up the phone in middle of conversation and has not attempted to contact us any furtherWe will be more then happy to work with Mr***, if he understands that there are policies that have to be followed, and before we can order a replacement unit we need to figure out the issue at handSubaru of America has been contacted and agreed that without verification of the complaint we can not order a replacement of the audio unitWe are willing to offer a loaner vehicle if complaint cannot be duplicated on the day of the appointment, allowing us more time to diagnose issueWe look forward to your response. Brooke V***Customer Experience ManagerRichard Lucas Chevrolet Subaru###-###-#### EXT ***

I'd like to apologize for the extended amount of time it took to have the refund returned to the Mr*** and for the lack of communication from management and sales repThe refund check in the amount of $was sent out with the mail on Friday 4/1/to Mr*** address - I had *** send
him an email to inform him as wellI do apologize for the inconvenience as it is unacceptable to take this long and *** should have followed up each day to update Mr***In regards to the vehicle Mr*** came in to see, the Subaru Legacy was sold less than an hour before arrival and paperwork was still processing and *** was unaware or he would have tried to contact Mr*** before he leftUnfortunately, on Saturdays, which is our busiest day of the week, Subaru vehicles move quickly as they are limited and sometimes they can be sold before a customer gets hereOnce again I apologize for the inconvenience and length of time it took to refund the depositMr*** should receive it in the mail this week as it was mailed out on Friday 4/1/16. Sincerely, *** ***Customer Experience ManagerRichard Lucas Auto Center***

My name is [redacted] and I had submitted a complaint against Richard Lucas Chevrolet yesterday, (complaint ID # [redacted].) I was able to get in touch with the general manager of the dealership yesterday and it seems that he is actively taking steps to resolve the issue as he is...

seeing it should be resolved hopefully some time next week. I didn't see an option on the  Revdex.com to either retract a complaint or to put it on hold of  notifying the business if necessary but I am replying as per your email to let you know of this change as he is attempting to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

To Whom it may concern:[redacted] description of events is very different then what happened.  First  Mr. [redacted] arrived to have his 2007 Trail Blazer diagnosed with the following issues, #1 Check Engine Light on; #2 Multi Point Inspection on vehicle; #3 Customer reports: While...

driving for awhile on highway when get off highway and come to a stop and go to accelerate vehicle makes a noise and doesn't move.  Mr. [redacted] signed off on the Repair Order knowing the vehicle had issues The service writer [redacted] informed Mr. [redacted] we provide a free 1 hour basic diagnostic, if it needs more there may be a charge which we would get authorization before hand.  To diagnose the issues while getting off the highway the tech took the vehicle on a road test, while it was driving the tech said he heard the rattle and a  loud pop coming from the front end of the vehicle.  After the road test the tech brought it into the shop and started his inspection under the hood.  There was a good amount of damage under the hood.  The tech wrote " Noise coming from fan clutch while bringing vehicle in to check noise. fan clutch locked up cutting wires going to fan and radiator.  When clutch locked, water pump is leaking coolant when trying to top off, coolant system leaks out faster then can add to vehicle.  Vehicle is unsafe to drive and will over heat and break down.  "Found codes in system P0526 cooling fan speed sensor circuit P0495 cooling fan speed high P0356 Ignition coil 6 primary secondary circuit ignition coil 5 primary secondary circuit ignition coil 4 control circuit p0353 ignition coil 3 control circuit p0352 ignition coil 2 circuit p0351 ignition coil 1 control circuit p0171 fuel trim system lean bank 1"Because we knew the vehicle had major issues I (George L[redacted] GM) explained to the customer we will need to diagnose it longer then 1 hour but we will do it complementary because the tech explained how their was major issues with the vehicle.  After some time we had a write up on the vehicle for repair.  I explained to Mr. [redacted] what the issues were with the truck, and said the repair would be around $2200 dollars but Ill try to save him some money on parts and labor.  At this point Mr. [redacted] became aggressive and said we had to put his car back to together for free and it was running fine before he brought it in.  I asked Mr. [redacted] if it was running fine why did he state the previous statements on the Repair Order?  He refused the repair, and wanted his truck to leave.  Scott  and I both explained to him that the vehicle is not safe and will break down very soon. At this point I had the tech try to piece it back together as best as he can so he can drive out but it would take a few minutes.  Mr. [redacted] was very aggressive and started cursing in the showroom, customer waiting area and service lane.  He was asking for the manager above me but as GM there is non.  George L[redacted] (Owner ) walked out while he was being aggressive and was explained the situation on Mr. [redacted].  He agreed with his managers, while discussing the issue with us Mr. [redacted] started yelling and cursing at Mr. L[redacted] Sr and said he was calling the police on the dealership.  The police arrived in a few minutes and heard both sides.  They asked Mr. [redacted] if his truck was fine why did he bring it in and sign off on the RO stated the issues.  He then left the store.  We will not be offering Mr. [redacted] any help on the repair nor will we offer to repair it anymore because he was very aggresive at the store.  If you would like the signed repair order we can provide them to the Revdex.com.  Thanks -- Best Regards,George L[redacted] JrGeneral Manager - Richard Lucas Chevrolet-SubaruP  ###-###-####

Are Service Manager Harry, spoke with client recently and apologized for the miscommunication. All employees who worked on vehicle are no longer with the company.

We have already agreed to terms as per our General Sales Manager in the amount of $200.

It is stated right on the contract signed by the customer and a copy given to, under Additional Terms and Conditions, "Section 9: Payment of Sales and Use Taxes. The price for the motor vehicle specified on the face of this Order includes reimbursement for certain Federal Excise taxes but does not...

include sales taxes and use taxes (Federal, State or Local) or other taxes, unless expressly stated. Customer agrees to pay all applicable sales, use or occupational taxes. In the event Dealer fails to collect or miscalculates an applicable tax, Customer agrees to pay any additional amount due upon notification by Dealer." The customer actually owed almost double the amount of taxes when we notified him, but due to us not catching the miscalculation sooner, we split the tax with him as a courtesy. There has been no misconduct. Denver, Colorado residence taxes were miscalculated.

Complaint: [redacted]
I am rejecting this response because that's a bunch of lies, I explain that you have to be driving for hours before you feel what I was telling them. there was no noise coming from the front of my truck that's a lie. what I was telling them is when come off the high way from a long ride and stop at the first stop sign or light when press on the gas the truck hesitate before moving, that's what I told them and they sabotage me truck.  you can tell they stuck something in the fan to damage it an water pump. and I don't need any ignition coil I get have them change by a certified macannic.
Regards,
[redacted]