Granada Inn

The motel guest, [redacted] has displayed the following at our establishment: the room has been kept filthy, Police Department has been called several times for domestic violence, a female friend of Mr. [redacted] has physically abused Mr. [redacted] in front of other guests, Mr. [redacted] has damaged motel...

property, Mr. [redacted] has attempted to make false allegations towards the manager and proven wrong. Management has repeatedly given warning to Mr. [redacted] for keeping a filthy room, management is not responsible for the guest's personal cleanliness. The motel provided Mr. [redacted] with a clean and pest free room upon check in, the motel provides housekeeping periodically; however, if Mr. [redacted] wishes not to keep his room clean, there is nothing the management can do further. The motel is serviced by an exterminator every month. Mr. [redacted] has a restraining order against a female friend; however. Mr. [redacted] continues to invite this female friend to the property and it results in a physical altercation and the police department has been called several times due to this. This is clearly volatile behavior. Due to this behavior, Mr. [redacted] and the female friend attempted to make false allegations towards the manager regarding a physical altercation; however, the police department has evidence and is witness to this false allegation. The guest videotaped the incident and it clearly shows no malice on part of the manager. It did not occur and Mr. [redacted] is attempting to accuse the manager falsely. If needed further, we have several witness testimonials and other guest testimonials and can obtain Police Department testimonials as well as Mr. [redacted]'s payee's testimonial. As a business, we do not appreciate false allegations. The guest is clearly attempting to defame our business.

This complaint is a retaliation by the female friend of Mr. [redacted] that filed the previous complaint. This female friend is not a motel guest, she is a trespasser and as of 2/25/2016 12:44 pm, Mr. [redacted] and female friend Ms. [redacted] have been escorted off the property by the...

Police Department and have been instructed by the PD to never return to our establishment or they will be arrested for trespassing. This complaint is a retaliation effort by [redacted] for being removed from the premises. All allegations in the complaint are untrue and not correct.

Review: The Granada has put there hands on me and my wife and is refusing to allow me in my room to receive my stuff cockroach infested the toilet does not flush never clean the showers the heater is always broken I have asked on a multiple occasions to have the manager to clean up the problemDesired Settlement: I would like to have the motel shut down and given a full refund and or lawsuit for emotional distressed and to have have the owners liesences taken away

Business

Response:

The motel guest, [redacted] has displayed the following at our establishment: the room has been kept filthy, Police Department has been called several times for domestic violence, a female friend of Mr. [redacted] has physically abused Mr. [redacted] in front of other guests, Mr. [redacted] has damaged motel property, Mr. [redacted] has attempted to make false allegations towards the manager and proven wrong. Management has repeatedly given warning to Mr. [redacted] for keeping a filthy room, management is not responsible for the guest's personal cleanliness. The motel provided Mr. [redacted] with a clean and pest free room upon check in, the motel provides housekeeping periodically; however, if Mr. [redacted] wishes not to keep his room clean, there is nothing the management can do further. The motel is serviced by an exterminator every month. Mr. [redacted] has a restraining order against a female friend; however. Mr. [redacted] continues to invite this female friend to the property and it results in a physical altercation and the police department has been called several times due to this. This is clearly volatile behavior. Due to this behavior, Mr. [redacted] and the female friend attempted to make false allegations towards the manager regarding a physical altercation; however, the police department has evidence and is witness to this false allegation. The guest videotaped the incident and it clearly shows no malice on part of the manager. It did not occur and Mr. [redacted] is attempting to accuse the manager falsely. If needed further, we have several witness testimonials and other guest testimonials and can obtain Police Department testimonials as well as Mr. [redacted]'s payee's testimonial. As a business, we do not appreciate false allegations. The guest is clearly attempting to defame our business.

Review: I am complaining about the Hotel I am renting. Only shows me the people that work for Granada Inn know the channels are less than 15 in my room [redacted].

Only 15 tv channels were working and coming up on my tvs screen in my room I rented and I am still renting and will be renting in the future Granada Inn should find out what is the cause of the channels not coming on any other channels other than channels 2 through 15 are coming in on my screen in the room I rented at Granada Inn which is room number [redacted] and my tv is not working because it is not getting enough channels that the renter of the Granada I'm hotel rooms are supposed to get in their rooms. Fix this problem like you said in the past and you did not the workers of Granada Inn. Why is that to the workers of the Granada Inn I ask.Desired Settlement: To fix the problem and find out what problem is causing Granada Inn to rent a room to me that only has 15 total channels when I try to get more channels the channels don't come up on the screen higher than channel 15 and no lower than channel 2 I want this fixed by Granada and Granada finds out the amount every renter of a room at Granada Inn gets in the amount of channels on the tv in their rooms and Granada Inn should make it so it is know at all times every day that the televisions in all the rooms are working properly so as to get all channels into the rooms and not missing any by the way you missed channels I was supposed to get in my room on my tv And I did not, so find out that you make sure I do in the future.

Business

Response:

Initial Business Response

Our tv channel lineup is posted in the front office when the room is rented. Currently, this is the only channel lineup we offer. The customer rents the room in agreement with the current channel lineup that is posted.

Review: There are numerous issues they have roaches bedbugs and broken st all over the place. The toilet don't flush had to live with my own feces for a month.they finally fixed it in February between the 12th and or the 19th.the roaches have been multiplying by the the number. The housekeeping in inefficient they Don't housekeep nor wash bedding and upon my arrival the room 265 has been used and not cleaned or inspected before room was checked out we found sharped objects under the bed and another persons belongings in the drawers and dressers. It is no way to live and the conditions are unbearable. Ibwasbalso hit in the head where the headboard had fell off the wall for being improperly hung and mounted. The pictures on the wall have also fell off while I was sleeping. There is also mold growing in the carpet from the backed up piping and malfunctions of the toilet. The hot water varies from extremly hot to cold while taking a shower. Which bib have been scold on many occasions.They are also charging for toilet tissue and soap when noted that they would refill on tuesdays. And management are irresponsible and down right disrespectful and extremely violent and vulgar and hostile.They have yelled and screamednin my face when reporting theb roaches to them and the broken items and miscellaneous hazards on the room. Management has also assaulted my disabled boyfriend and screamed at him while he wasn't dying bro remove his items from the room. Management has physically shoved and pushed me out the office which I have a police report for.Desired Settlement: I would like to have their licenses disbarred and for health and safety to inspect the property and for the property to investigated.I would also like a refund for the two months I resided there.

Business

Response:

This complaint is a retaliation by the female friend of Mr. [redacted] that filed the previous complaint. This female friend is not a motel guest, she is a trespasser and as of 2/25/2016 12:44 pm, Mr. [redacted] and female friend Ms. [redacted] have been escorted off the property by the Police Department and have been instructed by the PD to never return to our establishment or they will be arrested for trespassing. This complaint is a retaliation effort by [redacted] for being removed from the premises. All allegations in the complaint are untrue and not correct.

Review: I ordered shoes from B.A. Mason online on October 10, 2012. The shoes never arrived. I called the company three times and asked them to either send the shoes or refund the money. I was told that they would send me a card to fill out and return to them. They said that they sent the card on two different occasions and the cards never arrived. I confirmed my address two times. I asked if they could send the form by email or fax and they refused and said I should talk to my letter carrier and hung up on me. The customer service representative said that she was the supervisor when I asked to talk to a supervisor. I have since cancelled the credit card payment. Order Number [redacted]Desired Settlement: I would like the credit card refunded.

Business

Response:

Thank you

for bringing this matter to our attention. One of our Lead Customer Service

Representatives will be in touch with Mr. [redacted] forthwith.

Review: I order walking shoes from BA Mason in late July 2013. When I ordered them I asked the service rep how the shoes are sized. I even told him my shoe size in a New Balance running shoe. Well, I order a half size smaller than New Balance shoe on his recommendation. When the shoes arrived I put them aside and tried them on later in the week. They were too big. I called the company to see how to handle the return. The woman said put the enclose return postage sticker on the box and mail them. I did that around August 1, 2013. I waited about 10-14 days and called BA Mason again. The rep told me it takes about one month to process returns. Needless to say I was not happy. I called again the next day and was told they signed for the box. I then asked when the return be processed. I was given a different time limit and asked to speak to a supervisor. Not satisfied with that supervisor I had to speak with another one who told me they had the box. I asked, When will the new shoes in a smaller size be sent to me I need them for work." She was arrogant and insinuated there could be a problem. I said, "What are telling someone stole the shoes." She said we have to see what is in the box I'm not telling you that. I called again and spoke to a supervisor who said they could not help me. I called again and again. By this time I was mad and cancelled the order. There was no credit on credit statement so I called that Monday. The rep said it would done by the end of the week Well, I checked my credit card statement like I always do and saw the credit for the return. Then on Sunday August 25, 2013 I checked my credit card statement for something else and saw a charge on it from BA Mason. I immediately called and asked why. I cancelled the order the week of August 11, 2013- August 17, 2013. She said they did not have a record of the cancellation. I was mad again. I cancelled the order twice the week before. She told me to call the next morning at 7:00Am the department that handles that is not open now. I started to tell her what happened and she said in arrogant tone of voice, I'm not going to argue with you and hung up. I called the next day and was treated the same way. The rep said I had to pay the return shipping. This made mad again. Now I'm out 4 shipping costs and the shoes arrived yesterday. I am sending them back and will have to pay the return shipping on that too. That makes four shipping costs and no satisfaction. All I got was madder and madder and no solution to the my problem. I believe the company operates unfairly and want my money back after the return of the shoes I received yesterday plus a gift card That's four shipping costs and a gift card. Hopefully there is a return shipping label in the box. If not I have to go to the post office and take care of it again. I am not a happy customer.Desired Settlement: I want a refund for the shipping costs and a gift card for a different purchase.

Business

Response:

Thank you

for bringing this matter to our attention. One of our Lead Customer Service

Representatives will be in touch with [redacted] forthwith.