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Grand Auto Care

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Grand Auto Care Reviews (1)

Initial Business Response /* (1000, 20, 2015/09/29) */
In the morning on April 10th, 2015. Mr. [redacted] came in for an inspection around 9 am. He complained that his 1993 Honda Accord left front door jamed. He can't open it from inside and outside. We quoted him $150 to start out the work. He agreed...

with it.
Our machanic called him back around 1:36 pm on the same day to ask for his permission if we able to fix the door. It will cost $300 for the labor plus parts and tax.
On April 11th, 2015 around 11:15 am. Our machanic call Mr. [redacted] again to tell him that the door latch was damaged. New door latch is not available at Honda dealer. Mr. [redacted] was agreed with the used door latch. Our machanic told him the total will be $425+tax. Plus tire repair was $20.
We've been served the community in this area since 1999. We're always want to do our best to pleased the customers. We do call and get the permission from the customers before we do the works. On behalf of the company, I'm sorry for any misunderstood to Mr.[redacted]. We'll try our best to serve the customers. Attatched is the copy of the work order and the receipt. Thank you so much for your time!
Initial Consumer Rebuttal /* (3000, 22, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the mechanic didnt call me, the owner did and he did not give a quote for a used door latch, just said "plus parts". And when I went to pick up my car, the mechanic refused to provide the receipt for the used doorlatch. I checked the internet and prices ranged from $75 - 125 for a new , Not used door latch. So why could he not produce the receipt for the used part he claims he purchased and why say he could not find a new part? Sounds more than suspicious and doesnt sound honest! And if I can find a youtube video showing how to replace a frozen doorlatch which should take no more than 1 hour for the entire repair, how can he justify charging me for over 4 hours???? As a repair shop charging professional fees, they should know to perform what was requested in a reasonable amount of time, which was the initial quote of $150 which also included parts!$50 for used part and $100 for the hour it would take...

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Address: 3374 Grand Ave, Oakland, California, United States, 94610

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