Good Morning,Unfortunately, We were unable to do anything for [redacted] at that timeWe did everything we could to avoid hurting [redacted] financiallySadly, she feels we were mistreating herWe could try again to get her a better buy out if she choses to come back in, at that point she could speak to her sales person [redacted] directlyI cannot promise [redacted] will give her a good buy out but we could try once again.Thank you for your time.Sincerely, [redacted] ***Rockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved.Hello, I just received a refund check from Rockland Nissan for $1500.00. I spoke with Syed from Rock. Nissan and he asked why I contacted Revdex.com. I told him because I was dissatisfied with their service and no one ever calls me back, and it was amazing how I got a call back once I contacted Revdex.com. Thank you for your help, [redacted]
Sincerely,
[redacted]
Good Afternoon, The warranty has been cancelled per the customers request however, It will take a minimum of 90 days before the refund is sent to the bank. Thank YouNicole D[redacted]Customer RelationsRockland Nissan
07-**-15 Rockland Nissan sent the BMW to Orange County BMW for a diagnosis and repair.They found the navigation and Radio are operating as designed.Therefore no repairs to the Navigation/Radio were needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The issues in my complaint have nothing to do with any future transactions to the date of 3/**/16. Not only were my concerns never addressed or mentioned or ever contacted by this business to resolve it. My complaint still stands.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, In response to [redacted] request, I can not change her credit report as she did purchase and finance a vehicle with us. \ Thank You,[redacted]
Good Morning,Unfortunately, We were unable to do anything for [redacted] at that time. We did everything we could to avoid hurting [redacted] financially. Sadly, she feels we were mistreating her. We could try again to get her a better buy out if she choses to come back in, at that point she could speak to her sales person [redacted] directly. I cannot promise [redacted] will give her a good buy out but we could try once again.Thank you for your time.Sincerely,[redacted]Rockland Nissan
This 2012 BMW x3 was delivered to Ashant Garrison in July of 2015.July ** 2015 Rockland Nissan sent the vehicle to Orange County BMW to resolve the customers concerns.BMW repaired the rear cargo hatch issue as well as the front charging sockets.The complaint regarding the BT and Nav.,this model is not equip.per the BMW dealer.We also were not aware of the customer concerns after July.The customer can contact Rockland Nissan Service department and speak to our service advisors to discuss and set appointment to diagnosis any problems regarding the vehicle.
The business has responded. Please see below: Re: ID# [redacted] - [redacted] Good Morning, We attempted to get [redacted] out of her present lease early but [redacted] wanted too much money to cover the remaining payments to make it advantageous for her to do so.We tried on...
several occasions to explain to [redacted] that it would make no sense for her to come in to see us but, she continued to tell us that we were able to do it twice before then we could do it now. We were attempting to treat her correctly and not have her waste her time however, she didn't want to understand that it was in her best interest to wait. We have spoken to [redacted] recently and she has decided she will not be doing business with us. Any questions please feel free to call me. Thanks,[redacted]Rockland NissanCustomer Relations[redacted]
We have decided to pass on doing any further business with [redacted]. She purchased her 2008 DodgeCaravan from us on 10/**/2014 Vin# [redacted] with 68,852 miles. On2/**/2015 she brought her van to Rockland Dodge for repairs. Her mileage was 71,692. Herbill was $874.86 she used her...
warranty and paid only the deductible of $100. On2/**/2015 she brought it to us for repairs. Her bill was $685.50. Her mileagewas not updated. We zeroed her bill as good will. On 5/**/2015 she went to anoutside shop for front brakes and rotors the bill was $200.00 she paid.Her mileage was not disclosed. On 7/**/2015 she went to an outside repairfacility and had a bearing replaced her bill was 285.00. She paid. Hermileage was 77417. On 7/**/2015 she went to an outside repair shop and hadthe hub assembly replaced. Her bill was $126.00. She paid. Her mileage was77,475. On 8/**/15 she went to [redacted] for an oil change, rear brakes,and shocks. Her bill was $639.30. She paid. Her mileage was 79,109. [redacted] & [redacted] came in on a Saturday afternoon to speak to the General Manager. Weoffered them a 2009 VW Routan SEL Premium with 57,000 miles on it. [redacted]advised me that she could not pay more per month. We offered her the samepayment on this vehicle. She inspected the car and was unhappy with severalthings. We said we would put it through the shop and have these things lookedat. We agreed on a delivery date of the following Tuesday. One hour later [redacted] came back and told the GM that they would not be taking the vehicleunless they were reimbursed the money they spent on repairs for the Dodge. TheGm told him he’d need to speak to the owner and would let him know. ThatTuesday [redacted] came to the dealership to take delivery. No one knew shewas coming because the owner was not available to discuss the refund. Weassumed she was not taking delivery of the vehicle. She proceeded to scream inour showroom and caused a potential customer to walk out. [redacted] and Ispoke and agreed I would speak to the owner on Wednesday when he came back fromthe holidays. We managed to all get together Thursday and the owner spoke to[redacted]. The owner felt that no reimbursement was necessary because therepairs were normal maintenance long after delivery had been taken. In additionthe dealership has decided to part ways with The [redacted]’s. Thank for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon, [redacted]' warranty has been cancelled. His refund is currently being processed. Please have him contact me (Nicole) regarding his refund. It will take at least 2 weeks to receive the refund from Nissan. Thank You,Nicole D[redacted]Rockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes on my first contact with [redacted], he advised me not to come into the dealership because [redacted] refused to buy me out of my lease. However, when I asked [redacted] why, he never gave me a concrete reason. Yes, I advised him that they bought me out of my lease when I had a leased vehicle with them for only 1 year and I told him that it wasn't an issue then to buy back .so why would it be an issue now. I went from an Altima to a Maxima which was a higher monthly payment. [redacted] again couldn't explain how that sale was possible only that this sale wasn't a good time. Really? My response to why they wouldn't buy me out of this lease was that I was downgrading from a Maxima to a Altima which meant that the monthly payments would decrease and they didn't want to lose that higher monthly payment. Of course they wouldn't downgrade me? They would be losing money for the next 15 months. They forgot that I would be starting a new lease that would have lasted longer than the 15 mos. So wouldn't [redacted] have benefited? So you see it's better for them to refuse a buyout because they would rather make more money from the general public than lose money from a downgrade. That's the real reason that Rockland Nissan didn't want to buy me out my lease and [redacted] knows it. If it wasn't, then why did the [redacted] and [redacted] contact me via mail after I complained to [redacted] & the Revdex.com with an offer to buy me out. It just confirms that they were able to do it when I first spoke to [redacted] a month ago but they chose not to. This is why I no longer want to do business with Rockland Nissan.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, We have already taken this up with NYS Attorney General's office. The [redacted] was clean at the time of purchase the accident was updated 7 months after the customer purchased the vehicle. We were unaware the car was in an accident. ThanksNicole D[redacted]Rockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is false when we came in to see the VW Routon I test drove the vehicle and the steering wheel was shaking and the rear view lights signal lights where broken. I mentioned it to the GM and he said I was being "picky" and unreasonable I asked "why is that being picky "? When that is clearly a safety hazard and he said "I will find you another car"! We where told that they repairs to the VW would be fixed and that we can come in the following Tuesday at 330 after my husband gets off work. We came in that Tuesday as I have a email confirmation stating that we where asked to come in and we where told that the Customer Relations manager and the GM where not available and that they leave early on Tuesdays. We where obviously lied to several times and made promises that where not kept. We went down to Nissan over 6 times and nothing was ever resolved. We told Nissan from day 1 that the van had issues and still does. The owner of Nissan told my husband that he doesnt want to deal with us because he said the VW would cost to much to repair to satisfy us that the lens on the lights cost $400 a piece.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Rockland Nissan gave us one application to fill out for the one leasing company. I requested a copy and they said it'll all be given to me when they call us in Monday. That never happened. No copies were given when requested. I do in fact have proof that my insurance company was called by the...
dealership and my old car was removed and the new car was added for insurance under a new lease car, VIN number and all. This is being offered to support the deal on leasing this car, not buying.
To whom it may concern,[redacted] later purchased a vehicle from us and everything has been resolved to my knowledge. Thank YouNicole D[redacted]Customer RelationsRockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response from the business is not sufficient-a separate transaction has NOTHING to do with my complaint Dated 3/**/16. On 3/**/16, I went looking at leasing a car and agreed to have my credit run for Rockland Nissan's finance company, ONE credit report, one inquiry not the 7-9 additional requests made with other banks and lenders this was not authorized and I only discovered how many were requested when the letters came in the mail. Totally unacceptable. I did not agree to this if it would've been explained to me I would've Made my decision right then and there. this was done without my permission and I want it to be noted with all credit report agencies This company is failing to see the problem here and this is making me nervous for future customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning,Unfortunately, We were unable to do anything for [redacted] at that timeWe did everything we could to avoid hurting [redacted] financiallySadly, she feels we were mistreating herWe could try again to get her a better buy out if she choses to come back in, at that point she could speak to her sales person [redacted] directlyI cannot promise [redacted] will give her a good buy out but we could try once again.Thank you for your time.Sincerely, [redacted] ***Rockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved.Hello, I just received a refund check from Rockland Nissan for $1500.00. I spoke with Syed from Rock. Nissan and he asked why I contacted Revdex.com. I told him because I was dissatisfied with their service and no one ever calls me back, and it was amazing how I got a call back once I contacted Revdex.com. Thank you for your help, [redacted]
Sincerely,
[redacted]
We are still waiting for a copy of the bill to be paid. Please forward as soon as possible and you will be reimbursed. Thank YouNicole D[redacted]
Good Afternoon, The warranty has been cancelled per the customers request however, It will take a minimum of 90 days before the refund is sent to the bank. Thank YouNicole D[redacted]Customer RelationsRockland Nissan
07-**-15 Rockland Nissan sent the BMW to Orange County BMW for a diagnosis and repair.They found the navigation and Radio are operating as designed.Therefore no repairs to the Navigation/Radio were needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The issues in my complaint have nothing to do with any future transactions to the date of 3/**/16. Not only were my concerns never addressed or mentioned or ever contacted by this business to resolve it. My complaint still stands.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning, In response to [redacted] request, I can not change her credit report as she did purchase and finance a vehicle with us. \ Thank You,[redacted]
Good Morning,Unfortunately, We were unable to do anything for [redacted] at that time. We did everything we could to avoid hurting [redacted] financially. Sadly, she feels we were mistreating her. We could try again to get her a better buy out if she choses to come back in, at that point she could speak to her sales person [redacted] directly. I cannot promise [redacted] will give her a good buy out but we could try once again.Thank you for your time.Sincerely,[redacted]Rockland Nissan
This 2012 BMW x3 was delivered to Ashant Garrison in July of 2015.July ** 2015 Rockland Nissan sent the vehicle to Orange County BMW to resolve the customers concerns.BMW repaired the rear cargo hatch issue as well as the front charging sockets.The complaint regarding the BT and Nav.,this model is not equip.per the BMW dealer.We also were not aware of the customer concerns after July.The customer can contact Rockland Nissan Service department and speak to our service advisors to discuss and set appointment to diagnosis any problems regarding the vehicle.
Good Morning,We will be sending the check out within the next 24 hours.Thank You,[redacted]
The business has responded. Please see below: Re: ID# [redacted] - [redacted] Good Morning, We attempted to get [redacted] out of her present lease early but [redacted] wanted too much money to cover the remaining payments to make it advantageous for her to do so.We tried on...
several occasions to explain to [redacted] that it would make no sense for her to come in to see us but, she continued to tell us that we were able to do it twice before then we could do it now. We were attempting to treat her correctly and not have her waste her time however, she didn't want to understand that it was in her best interest to wait. We have spoken to [redacted] recently and she has decided she will not be doing business with us. Any questions please feel free to call me. Thanks,[redacted]Rockland NissanCustomer Relations[redacted]
We have decided to pass on doing any further business with [redacted]. She purchased her 2008 DodgeCaravan from us on 10/**/2014 Vin# [redacted] with 68,852 miles. On2/**/2015 she brought her van to Rockland Dodge for repairs. Her mileage was 71,692. Herbill was $874.86 she used her...
warranty and paid only the deductible of $100. On2/**/2015 she brought it to us for repairs. Her bill was $685.50. Her mileagewas not updated. We zeroed her bill as good will. On 5/**/2015 she went to anoutside shop for front brakes and rotors the bill was $200.00 she paid.Her mileage was not disclosed. On 7/**/2015 she went to an outside repairfacility and had a bearing replaced her bill was 285.00. She paid. Hermileage was 77417. On 7/**/2015 she went to an outside repair shop and hadthe hub assembly replaced. Her bill was $126.00. She paid. Her mileage was77,475. On 8/**/15 she went to [redacted] for an oil change, rear brakes,and shocks. Her bill was $639.30. She paid. Her mileage was 79,109. [redacted] & [redacted] came in on a Saturday afternoon to speak to the General Manager. Weoffered them a 2009 VW Routan SEL Premium with 57,000 miles on it. [redacted]advised me that she could not pay more per month. We offered her the samepayment on this vehicle. She inspected the car and was unhappy with severalthings. We said we would put it through the shop and have these things lookedat. We agreed on a delivery date of the following Tuesday. One hour later [redacted] came back and told the GM that they would not be taking the vehicleunless they were reimbursed the money they spent on repairs for the Dodge. TheGm told him he’d need to speak to the owner and would let him know. ThatTuesday [redacted] came to the dealership to take delivery. No one knew shewas coming because the owner was not available to discuss the refund. Weassumed she was not taking delivery of the vehicle. She proceeded to scream inour showroom and caused a potential customer to walk out. [redacted] and Ispoke and agreed I would speak to the owner on Wednesday when he came back fromthe holidays. We managed to all get together Thursday and the owner spoke to[redacted]. The owner felt that no reimbursement was necessary because therepairs were normal maintenance long after delivery had been taken. In additionthe dealership has decided to part ways with The [redacted]’s. Thank for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon, [redacted]' warranty has been cancelled. His refund is currently being processed. Please have him contact me (Nicole) regarding his refund. It will take at least 2 weeks to receive the refund from Nissan. Thank You,Nicole D[redacted]Rockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes on my first contact with [redacted], he advised me not to come into the dealership because [redacted] refused to buy me out of my lease. However, when I asked [redacted] why, he never gave me a concrete reason. Yes, I advised him that they bought me out of my lease when I had a leased vehicle with them for only 1 year and I told him that it wasn't an issue then to buy back .so why would it be an issue now. I went from an Altima to a Maxima which was a higher monthly payment. [redacted] again couldn't explain how that sale was possible only that this sale wasn't a good time. Really? My response to why they wouldn't buy me out of this lease was that I was downgrading from a Maxima to a Altima which meant that the monthly payments would decrease and they didn't want to lose that higher monthly payment. Of course they wouldn't downgrade me? They would be losing money for the next 15 months. They forgot that I would be starting a new lease that would have lasted longer than the 15 mos. So wouldn't [redacted] have benefited? So you see it's better for them to refuse a buyout because they would rather make more money from the general public than lose money from a downgrade. That's the real reason that Rockland Nissan didn't want to buy me out my lease and [redacted] knows it. If it wasn't, then why did the [redacted] and [redacted] contact me via mail after I complained to [redacted] & the Revdex.com with an offer to buy me out. It just confirms that they were able to do it when I first spoke to [redacted] a month ago but they chose not to. This is why I no longer want to do business with Rockland Nissan.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, We have already taken this up with NYS Attorney General's office. The [redacted] was clean at the time of purchase the accident was updated 7 months after the customer purchased the vehicle. We were unaware the car was in an accident. ThanksNicole D[redacted]Rockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is false when we came in to see the VW Routon I test drove the vehicle and the steering wheel was shaking and the rear view lights signal lights where broken. I mentioned it to the GM and he said I was being "picky" and unreasonable I asked "why is that being picky "? When that is clearly a safety hazard and he said "I will find you another car"! We where told that they repairs to the VW would be fixed and that we can come in the following Tuesday at 330 after my husband gets off work. We came in that Tuesday as I have a email confirmation stating that we where asked to come in and we where told that the Customer Relations manager and the GM where not available and that they leave early on Tuesdays. We where obviously lied to several times and made promises that where not kept. We went down to Nissan over 6 times and nothing was ever resolved. We told Nissan from day 1 that the van had issues and still does. The owner of Nissan told my husband that he doesnt want to deal with us because he said the VW would cost to much to repair to satisfy us that the lens on the lights cost $400 a piece.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Rockland Nissan gave us one application to fill out for the one leasing company. I requested a copy and they said it'll all be given to me when they call us in Monday. That never happened. No copies were given when requested. I do in fact have proof that my insurance company was called by the...
dealership and my old car was removed and the new car was added for insurance under a new lease car, VIN number and all. This is being offered to support the deal on leasing this car, not buying.
To whom it may concern,[redacted] later purchased a vehicle from us and everything has been resolved to my knowledge. Thank YouNicole D[redacted]Customer RelationsRockland Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response from the business is not sufficient-a separate transaction has NOTHING to do with my complaint Dated 3/**/16. On 3/**/16, I went looking at leasing a car and agreed to have my credit run for Rockland Nissan's finance company, ONE credit report, one inquiry not the 7-9 additional requests made with other banks and lenders this was not authorized and I only discovered how many were requested when the letters came in the mail. Totally unacceptable. I did not agree to this if it would've been explained to me I would've Made my decision right then and there. this was done without my permission and I want it to be noted with all credit report agencies This company is failing to see the problem here and this is making me nervous for future customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]