Grand Buffet Star Chinese Restaurnat

The entree I asked for (chicken in sauce with wide noodles) was not what I received (plain thin noodles). They would not refund my bill.I placed my order on October 1st and picked it up at 6 p.m. When I placed my order over the phone, I specifically asked if the type of noodle in the dish I would get would be wide, as opposed to thin. I was told it would have wide noodles, so I ordered the dish with chicken and sauce. What I received instead was a Styrofoam container of very thin noodles with no sauce and one small piece of chicken. I returned the next day at 8 p.m. to speak with the manager, waiting because I drove 45 minutes away and didn't see the problem until much later, and I prefer to have a respectful conversation in person. The [redacted] was rude to me and told me that I ordered the wrong item. I explained how I had specifically asked about wide noodles, and he told me that they never carry that and he told me they were white. I acknowledged that we like we had a communication mishap and respectfully requested a refund since I was dissatisfied with the item I received. The manager told me that he would not give me a refund because I waited until the next day, but even if I hadn't, it was not his fault that I ordered the wrong item and he would not give me a refund then anyway. I told him that as a customer I was unhappy with the service I received, and he said that he didn't care.Desired SettlementI would like a refund for the cost of the entree. I hope the [redacted] learns that the customer is always right and that saving a relationship with a customer is worth more than a refund for one entree.Business Response The other day on the phone she said she wanted the "Chow Fun"(thick noodles) which I had explaned to her that we don't serve those anymore. Yet, we only have "Mei Fun",which I also explained to her that those were the thin, white noodles. She certainly had agreed with me, and said that she will like to try those. I don't accept the fact how she said that she did'nt recieve any sauce and one peice of chicken,for the chefs had double check the order before they would bring it out. I couldn't give her back the cost of the order since she didn't bring back the order, so how am I suppose to believe her that she didn't eat anything that was on the order? So she didn't have any evidence about what she really got on the order. Also she should've brought the order back that day instead of the day after. I understand how she might lives far away, but thats not our problem. Also, that night I was talking to her in a polite tone of voice, instead of "rude".Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The manager is not accepting the fact that we misheard each other. I asked if they were "wide noodles," which he heard as "white noodles" and therefore responded as though that was what was said. I agreed to try the dish because I heard "wide noodles" and expected a dish with a very similar name (Chow Mei Fun vs. Chow Fun) to be similar. Regardless of whether or not his cooks double-checked the order, the fact is that there was not any sauce and only one small piece of chicken.I understand that it is not the [redacted]'s fault that I live far away, but that does not excuse the fact that I was unhappy with the product I received and returned to the establishment as soon after the event as I could. Even if I had brought it back the same day, the manager told me that he would not have given me a refund anyway, so that excuse does not make sense. I chose to return to the restaurant on my own time to have a respectful conversation about what happened to my order. Calling the restaurant the same night when there were clearly communication issues with the language barrier and accents (as was made clear by the "wide" vs. "white" issue), the issue would not have been resolved over the phone regardless.I am the customer. I received a product I was dissatisfied with, and the manager refused to take responsibility for his part of the issue or refund the money I spent on a product I didn't want or ask for. The restaurant is responsible for their products, and when an item is not received as advertised, it is not the customer's fault.Final Business Response This is my restruant, so I know what's on the menu better than anyone. I know what kind of food we serve here. I am 100 percent that I did not misunderstand her, I heard her very clearly. The first thing she asked me was if we served chow fun. Then, immedietly I answered no. After I said we do have chow mei fun though. She then questioned " Is it wide?" I then said again, "no". I said the color chow mei fun is white, and also they are those, thin, skinny noodles. And so she said she would like to try it. So I said ok, deal. So I did what she wanted , when she came back and said she wasn't satisfied. We did the right thing, not our fault. I've been the[redacted] for more than 10 years and I never saw someone like her. If she didn't want her order, she should've called me on the same day, so I can scope this problem. After 1 day, didn't bring back the order, and wanted the money back, I don't think THAT is a good excuse.

The entree I asked for (chicken in sauce with wide noodles) was not what I received (plain thin noodles). They would not refund my bill.I placed my order on October 1st and picked it up at 6 p.m. When I placed my order over the phone, I specifically asked if the type of noodle in the dish I would get would be wide, as opposed to thin. I was told it would have wide noodles, so I ordered the dish with chicken and sauce. What I received instead was a Styrofoam container of very thin noodles with no sauce and one small piece of chicken. I returned the next day at 8 p.m. to speak with the manager, waiting because I drove 45 minutes away and didn't see the problem until much later, and I prefer to have a respectful conversation in person. The [redacted] was rude to me and told me that I ordered the wrong item. I explained how I had specifically asked about wide noodles, and he told me that they never carry that and he told me they were white. I acknowledged that we like we had a communication mishap and respectfully requested a refund since I was dissatisfied with the item I received. The manager told me that he would not give me a refund because I waited until the next day, but even if I hadn't, it was not his fault that I ordered the wrong item and he would not give me a refund then anyway. I told him that as a customer I was unhappy with the service I received, and he said that he didn't care.Desired SettlementI would like a refund for the cost of the entree. I hope the [redacted] learns that the customer is always right and that saving a relationship with a customer is worth more than a refund for one entree.Business Response The other day on the phone she said she wanted the "Chow Fun"(thick noodles) which I had explaned to her that we don't serve those anymore. Yet, we only have "Mei Fun",which I also explained to her that those were the thin, white noodles. She certainly had agreed with me, and said that she will like to try those. I don't accept the fact how she said that she did'nt recieve any sauce and one peice of chicken,for the chefs had double check the order before they would bring it out. I couldn't give her back the cost of the order since she didn't bring back the order, so how am I suppose to believe her that she didn't eat anything that was on the order? So she didn't have any evidence about what she really got on the order. Also she should've brought the order back that day instead of the day after. I understand how she might lives far away, but thats not our problem. Also, that night I was talking to her in a polite tone of voice, instead of "rude".Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The manager is not accepting the fact that we misheard each other. I asked if they were "wide noodles," which he heard as "white noodles" and therefore responded as though that was what was said. I agreed to try the dish because I heard "wide noodles" and expected a dish with a very similar name (Chow Mei Fun vs. Chow Fun) to be similar. Regardless of whether or not his cooks double-checked the order, the fact is that there was not any sauce and only one small piece of chicken.I understand that it is not the [redacted]'s fault that I live far away, but that does not excuse the fact that I was unhappy with the product I received and returned to the establishment as soon after the event as I could. Even if I had brought it back the same day, the manager told me that he would not have given me a refund anyway, so that excuse does not make sense. I chose to return to the restaurant on my own time to have a respectful conversation about what happened to my order. Calling the restaurant the same night when there were clearly communication issues with the language barrier and accents (as was made clear by the "wide" vs. "white" issue), the issue would not have been resolved over the phone regardless.I am the customer. I received a product I was dissatisfied with, and the manager refused to take responsibility for his part of the issue or refund the money I spent on a product I didn't want or ask for. The restaurant is responsible for their products, and when an item is not received as advertised, it is not the customer's fault.Final Business Response This is my restruant, so I know what's on the menu better than anyone. I know what kind of food we serve here. I am 100 percent that I did not misunderstand her, I heard her very clearly. The first thing she asked me was if we served chow fun. Then, immedietly I answered no. After I said we do have chow mei fun though. She then questioned " Is it wide?" I then said again, "no". I said the color chow mei fun is white, and also they are those, thin, skinny noodles. And so she said she would like to try it. So I said ok, deal. So I did what she wanted , when she came back and said she wasn't satisfied. We did the right thing, not our fault. I've been the[redacted] for more than 10 years and I never saw someone like her. If she didn't want her order, she should've called me on the same day, so I can scope this problem. After 1 day, didn't bring back the order, and wanted the money back, I don't think THAT is a good excuse.

ate at location with 4 adults and 1 child bill was received for 60.58 which seemed high. I noticed additional charges and Questioned the owner. He said because people don't tip his bussers a $5 charge was added then the other $5.37 charge was tax. I asked where the sign was saying this since I had ate at this location just a week or so prior and was not charged this. I asked for a copy of the bill and he refused to give it to me. He wrote out a 2nd bill that did not include the extra $5 gratuity but still however is wrong. The break down is 4 adults at 39.96, 4 drinks $4 one child 6.25 tax of 5.37 for a total of 55.58 so tax now is 10% in Massachusetts I must have missed that change. I posted this on Facebook and many other commented saying they have had the same issue there, I do believe this is against the law and should be investigated. I will never return to this location again.Product_Or_Service: foodDesired Settlementwant money refunded to my credit card for over charge.Business Response This rule of 10% tip left for five people and up only started lately. I made this rule for if not, there will be no workers wanting to work here, since barely anybody leave tips(5people and up.) However, at the end we gave back the $5 tip, didnt we?(yes) The money I charge you isn't for me, it's the workers. Didn't you say that you are also a waitress too? If so, then how could you not know that taxes in restaurants are 7%, not 6.25%. We always had tax at a chage of 7% not 10. I hope you can understand. Thank you. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)even at a 7% tax rate my bill is still wrong and again there is no signage stating you now add gratuity. As for where I work is not any of your business but the fact that I do waitress should tell you I know the RULES and your so called business is NOT following the proper Laws..... I want a refunded for the over charge. Final Business Response yes we did our math again. the price still comes up the same,(almost, it was 2 cent more, $55.62 instead of $55.60)) so? is this your first time eating here? you know what's the price. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Since when is water a soda??? Are you forgetting I have the recirpt still?so why don't you try your math again. Point is your over charging your customers and adding additional fees which is against the law. I was over charged and after the way I was treated in your reaturant myself and anyone I know will never do business with you again this story and a picture of the recipt was shared on Facebook.of my 500 friends 36 shared this with their friends so you keep the money you stole from me because the business you lost and will lose due to this is going to be a lot more then the few dollars you ended up over charging me.