Grand Canyon Anesthesiology Consultants

Good afternoon, my office director has forwarded me the grievance and we have a response to issue upon consultation of all internal records.Ms***r, our apologies for the challenges you have encountered in trying to reach out to us regarding your account We've had major technical issues relating to our phone system and we are in the process of finalizing the deficiencies That aside I reached out to you personally at the contact phone number we had listed in your account and left a voicemail for you In brief summation you account was initially sent with an error, however this error was corrected and the associated claim re-submitted to your insurance in less than a month Your insurance issued a payment shortly thereafter which settled your account in full, however, due to a processing error with your insurance, your carrier recently initiated action to recoup the payment initially issued which resulted in you receiving statements As of now the correct payment has been received by your carrier and you have no open balances with our group We feel that prompt correspondence and explanation from your carrier would have been invaluable in ensuring no statements to have gone out to you Again, you may contact me directly at the multiple contact numbers provided in the voicemail with any additional inquiries on your account We thank you for sharing your concerns and I hope this matter is resolved to your full satisfaction

I have personally reviewed the case in question and have noted additional circumstances that pertain directly to the substance of the complaint submitted The patient indicates that our group of providers intentionally chose not to disclose their out-of-network status with his health plan
It is important to stress that the facility where the services themselves were rendered is an out-of-network facility with the patient plan as well This is important because our providers, rendering services ancillary to a primary procedure, are able to have claims processed at in-network levels provided the facility is contracted with the patient's plan We obtain all pertinent billing information for a patient directly from the specialists at the facility who verify such data We indicate no record of the patient reaching out to our offices to confirm the network status of any hypothetical billing The ultimate out of pocket expense bore by the patient in this circumstance was assessed only after a generous discount of 40% was applied on the claim in consideration of the payer's processing of the claim where they only considered 12% of the billed charges and applied this amount to the patient out of network deductible It is our stated policy not to impose any financial hardship upon a patient for the medically necessary services our providers render, and this account was settled in a good-faith agreement reflecting a substantial reduction in charge and prompt payment from the patient.-- Cordially,Marlon G***Billing Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Patient is correct in that she went to collections.  She was sent to collections because we had not received payment or a call back from her stating that she was going to make payment to us.  We had called and left her a message requesting a call back so that her account would not be sent...

to collections and we did not receive a call back from patient.  However, after receiving the call she sent a payment to us.  By that time, she had already been sent to collections.  She called after she had received a letter from our collection agency.  We have since taken her out of collections so that she can pay her account with us.   Thank you.

Good afternoon, my office director has forwarded me the grievance and we have a response to issue upon consultation of all internal records.Ms. [redacted]r, our apologies for the challenges you have encountered in trying to reach out to us regarding your account.  We've had major technical issues...

relating to our phone system and we are in the process of finalizing the deficiencies.  That aside I reached out to you personally at the contact phone number we had listed in your account and left a voicemail for you.  In brief summation you account was initially sent with an error, however this error was corrected and the associated claim re-submitted to your insurance in less than a month.  Your insurance issued a payment shortly thereafter which settled your account in full, however, due to a processing error with your insurance, your carrier recently initiated action to recoup the payment initially issued which resulted in you receiving statements.  As of now the correct payment has been received by your carrier and you have no open balances with our group.  We feel that prompt correspondence and explanation from your carrier would have been invaluable in ensuring no statements to have gone out to you.  Again, you may contact me directly at the multiple contact numbers provided in the voicemail with any additional inquiries on your account.  We thank you for sharing your concerns and I hope this matter is resolved to your full satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We paid $636 to this company in December of 2013 (apparently they were going by a different name but they were still at the same address). In July of 2014 we start getting invoices for that same bill. We forwarded a copy of the canceled check. No response, another bill. The condescending 'Team Lead' in the billing department says their records are straight. Really? Then why are we having a conversation about a bill we paid over 6 months ago?? Bad Accounting, Bad customer service. One of the anesthesiologists had to step into the issue just to get someone to contact me.

Patient is correct in that she went to collections.  She was sent to collections because we had not received payment or a call back from her stating that she was going to make payment to us.  We had called and left her a message requesting a call back so that her account would not be...

sent to collections and we did not receive a call back from patient.  However, after receiving the call she sent a payment to us.  By that time, she had already been sent to collections.  She called after she had received a letter from our collection agency.  We have since taken her out of collections so that she can pay her account with us.   
Thank you.

I had a procedure that required to have anesthesia well everthing went well until I received my bill from grand canyon, I have been trying to pay my bill and every time I call the phone is busy so I tried to call a second phone number but when that phone answerers it just says that the other number is not working and to leave a name and number and they will get back with you, this has been going on for a month and a half. I just received another bill from them today, so tomorrow I will call the doctors office and give them a piece of my mind of the people or company's they use. Thank you.