Grand Canyon Country Inn

Above statement is not trueFront desk clerk and manager refused to waive $fee and never promised to get it refunded.This $charge is still posted on my credit card and NEVER was refunded

Ms. [redacted] came to the Front Desk to check out (at 8:40am) and informed the Front Desk Clerk about her disappointment with the hotel and the $ 10.00 surcharge.  The clerk came and got me to assist her. I had the Front Desk Clerk refund the $ 10.00 surcharge right then and give Ms. [redacted] a...

copy of the receipt.We also informed her that we would approve a discount on her room, but she would have to call the third party on-line reservationcompany that she booked through to get a refund made to her from them since she paid them for the stay.I have attached a copy of Ms. [redacted]s registration card where she signed that she understood the terms of the stay and a copyof her folio receipt showing she was refunded upon check out. Hopefully this settles this matter.  If you have any questions, please feel free to contact me. Sincerely,CindyComfort Inn Near Grand Canyon911 W Route 66Williams, AZ 86046928-635-4045

Above statement is not true. Front desk clerk and manager refused to waive $10 fee and never promised to get it refunded.This $10 charge is still posted on my credit card and NEVER was refunded.

I have been working with merchant services to resolve this issue.  We are not sure why the refund did not reachthe guests credit card account but we have just tried again to refund this guest.  Please allow up to 14 business daysto see if it works.   Sincerely,CindyComfort Inn Near Grand Canyon