Grand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] rebuttal complaint and we value the opportunity to respond.  The issue has been reviewed by the College of Education- Matthew N[redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint was appropriately resolved.  This determination is based on the following information:Ms. [redacted] has reached out to Grand Canyon University requesting her transcript being reviewed again based on the coursework taken from her bachelor’s degree.  Maria E[redacted], Ms. [redacted] Student Service Advisor submitted a request to GCU’s Academic Compliance department but the transcript was not reviewed a second time because based on the CR status on the transcript equating to a C grade (2.0 GPA), Ms. [redacted] admission status would still remain Accepted with Specification status because of her GPA being less than the requirement for full admittance.  Therefore, the University will stand by Ms. [redacted] dismissal based on the academic transcripts that were evaluated.  GCU has offered Ms. [redacted] the opportunity to apply for reinstatement and explore the option of being admitted into the Non Degree Seeking program and take single courses to help increase her GPA until she can return to her degree seeking program.  This is currently the only remaining option available to Ms. [redacted] and the University is willing to allow her to apply for reinstatement; however it will not be for the degree seeking program until her dismissal period is over.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,Matthew N[redacted] College of EducationGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Traditional Campus Division and, based on that review, GCU has determined that Ms. [redacted] complaint was appropriately resolved.  This determination is based on the following information:Ms. [redacted] received an email on November 4, 2015 with an invoice showing her tuition cost as well as the Learning Management (LMS) Fee. This is exactly what the student has requested. Her initial request, for GCU to include the LMS fee on her second course, would be fraudulent as this charge is only associated with her first course. Please see attachment with confirmation that this invoice was sent to the student. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]Assistant Vice PresidentGrand Canyon University

I have very carefully kept correspondence from GCU on my laptop and can verify a series of bad communications ....Mr Williams has only attempted to contact me once by phone to resolve my difficulties, which continue...offered to call me back and never did.  This was over a month ago.

I expressed interest in this University ONCE over EIGHT years ago and they continue to call me and advertise their programs, even though I have asked them to stop. Obviously, I choose to attend a different school and earned my degree many years ago. Apparently, if you contact them, they will haunt you forever!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed. I only attended class the first week, after reviewing the documents, it's evident I did not attend class after the first week, instead of dropping me from the course, they added 5 bogus points in week three and charged me full price for the couse. They still took fin. Aid for this class, and turned around and chargedme. I will be getting a lawyer to review the documents and advise me on next steps.

Regards,

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] rebuttal complaint and we value the opportunity to respond.  The issue has been reviewed by the Business Division – Brett M[redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint was appropriately resolved. This determination is based on the following information:Ms. [redacted] completed her 2011/2012 and 2012/2013 Free Application for Federal Student Aid (FAFSA) on 6/28/2012, prior to starting her program.  When she completed this application, Ms. [redacted] received a Student Aid Report (SAR) that showed her that she was at her aggregate limit for student loans.  However, she still started her program and completed one class successfully.  Upon completion of that class, Ms. [redacted] was unable to continue her program as she did not want to choose an alternative method of payment and she had used all financial aid that was available to her.  Also, by signing her enrollment agreement, Ms. [redacted] acknowledged her responsibility of any balance unpaid by financial aid.  Thus, Ms. [redacted] is responsible for her balance which is due and owing.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,Brett M[redacted]College of BusinessGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted]’ complaint and we value the opportunity to respond.  The issue has been reviewed by the Executive Director of Student Services, Nancy P[redacted] and, based on that review, GCU has determined that Ms. [redacted]’...

complaint was appropriately resolved. This determination is based on the following information:On June 23, 2011 Ms. [redacted] signed an Application and a program specific Enrollment Agreement to enroll with GCU in the College of Doctoral Studies.  The Enrollment Agreement stated that the program consisted of a “minimum” of 60 credits.  By signing her enrollment agreement, Ms. [redacted] also acknowledged having received Grand Canyon University’s Policy Handbook and Academic Policy Handbook which also contained the program information and requirements.  Further, the Policy Handbook also contains a Dissertation Milestones Guide which outlines the progression requirements and the steps required in order for students to secure an approved dissertation which is needed in order to graduate the program.  In addition, it is important to note, the doctoral program is established to allow learners to complete the program in 60 credits if all dissertation milestones and programmatic requirements are met.  Thus, it is possible to complete the dissertation and obtain the necessary signed approval from the dean after completion of the 60 credits.  However, the University also developed continuation courses to assist those students who need additional time to secure the required dissertation approvals; as is the case with Ms.  [redacted].  This guide further outlines that students are required to be in class in order to continue to work with their dissertation committees toward this goal.  Although Ms. [redacted] did complete 72 credits she has still not met the dissertation milestones that are needed in order to secure a dean-approved dissertation.  GCU informed Ms. [redacted] of this information on April 14, 2015 and since that time she has been enrolled in the additional courses needed to obtain approval of her dissertation.As Ms. [redacted]’ dissertation has not yet been approved she will need to continue with the additional courses needed in order to complete her dissertation and obtain approval from the dean.  Additionally, once approved, in order for Ms. [redacted] to participate in the graduation ceremony, she will need to submit the dissertation form signed by the dean to the College of Doctoral Studies by close of business 60 days prior to the date of the graduation ceremonies.  Ms. [redacted] is welcome to contact Nancy P[redacted] at [redacted] for any questions she may have regarding her program requirements and where she is within the dissertation approval process.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this m[redacted]er to a satisfactory conclusion.  Sincerely,Nancy R. P[redacted]College of Doctoral StudiesGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, Ian Flores, and based on that review, GCU has determined that Ms. [redacted] complaint was...

appropriately resolved. This determination is based on the following information:Ms. [redacted] enrolled with GCU starting in December of 2014.  She completed her first payment period and moved into her second payment period starting on May 18, 2015.  Ms. [redacted] Title IV funds posted to her account and covered the entire cost of her second payment period.  Ms.  [redacted] completed her first course of her second payment period and began course two on July 6, 2015 (BIO-220).  Ms. [redacted] then decided to withdraw from the course on July 13, 2015 which would be in week two of the course.  Per GCU Drop Policy (Page 86 of Policy Handbook):The University will refund tuition according to the following policy unless a student attending courses online is a resident of a state that requires the University to follow different guidelines. These state policies are listed in the State Refund Policies section of this handbook. Refer to the Official Enrollment Status Change section of the University Policy Handbook for a complete explanation of the University’s Withdrawal Policy. Nontraditional Students Students who drop/withdraw from a course/all courses are eligible for the following refund: Before Week 1................................................ 100% tuition refund During Week 1 ................................................. 75% tuition refund During or after Week 2 ................................................... No refund  Therefore Ms. [redacted] is responsible for the full cost of her course based on her time posting into her BIO-220 course.In addition to the above information, once Ms. [redacted] withdrew from her course, the Office of Financial Aid was required to calculate a Return of Title IV funds, which in-turn required GCU to send back any financial aid Ms. [redacted] had not earned for her payment period.  Ms. [redacted] received a $3,471.15 stipend check on June 8, 2015 after all her course tuition and fees were covered.  However, when Ms. [redacted] fell out of attendance the Office of Financial Aid returned $2,968 in Unsubsidized loans and $611 of Subsidized loans back to her lender which created the $1,753.05 balance which Ms. [redacted] currently owes to GCU.  Ms. [redacted] did not meet the requirements needed to earn her financial aid including the stipend which she received.In regards to the $5.00 transcript fee, the fee was applied correctly to the request and the $5.00 payment was not applied towards Ms. [redacted] current balance owed to GCU.  The $5 transcript fee was processed on July 21, 2015 and a copy of Ms. [redacted] official transcripts were mailed to Stockton University, per Ms. [redacted] request. Per GCU records, Ms. [redacted] file at GCU has been handled appropriately and correctly per GCU policies and the Department of Education.  We will continue to work with Ms. [redacted] if she wishes to return back to GCU to complete her degree.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information will bring this matter to a satisfactory conclusion.  Sincerely,[redacted], Regional Director of OperationsCollege of Nursing and Healthcare ProfessionalsGrand Canyon University

Is it possible to have the Veteran Benefits listed on the website along with all the other aid? I have no way of knowing anyting regarding my VA benefits on the student portal. When I look on my Veterans Affairs ebenefits portal it says that I am certified for this semester. I have received my...

monthly stifend so I am not understanding why GCU claims to have not.

See Attached.

Dear [redacted],

Grand Canyon University (“GCU”) is in receipt of Mr. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by [redacted], Assistant Vice President [redacted] and, based on that review; GCU has determined...

that Mr. [redacted] complaint requires no further action. This determination is based on the following information:

Per University records, on September 25, 2014 Mr. [redacted] submitted a document for GCU to complete regarding his state licensing; however the form was submitted incomplete.  On October 2, 2014 Mr. [redacted] resubmitted the form.  On November 12, 2014, the form was completed by GCU and was mailed via [redacted] to Mr. [redacted] at GCU’s expense.  GCU also noticed that although it was not requested by Mr., [redacted] when he submitted his form, an official transcript was needed along with the completed form.  As such, on November 13, 2014 GCU sent the completed form along with an official transcript to Mr. [redacted].  In addition, [redacted], Student Services Manager, contacted Mr. [redacted] to address his complaint and to provide him with this information.  As well, Mr. [redacted] sent an electronic version of the documents via email to Mr. [redacted] and also provided the [redacted] tracking number. Mr. [redacted] appreciated the call and getting the documentation completed.  GCU apologizes for any inconvenience this delay has caused.

GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned actions will bring this matter to a satisfactory conclusion.  

Sincerely,

Assistant Vice President

Grand Canyon University

Dear Revdex.com,

Grand Canyon University (“GCU”) is in receipt of [redacted]’ complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations [redacted] and, based on that review; GCU has determined...

that [redacted]’ complaint was appropriately resolved. This determination is based on the following information:

I am unaware of the letter [redacted] referenced in his complaint.  However I have conducted an audit on [redacted]’ account and have determined that the balance due on his account is for two courses which he dropped during his last attempted academic year. 

In addition, per University records, on September 7, 2010 [redacted] spoke to a GCU finance counselor regarding a potential payment plan for his balance and requested a follow up call later that week.  Per his request, numerous attempts were made to contact him to include: September 13, 2010; September 15, 2010; September 20, 2010; September 23, 2010; October 1, 2010; October 11, 2010; November 19, 2010; December 3, 2010; December 8, 2010; January 18, 2011, January 20, 2011; February 2, 2011, and February 8, 2011.  However, each attempt which included a voice mail and/or email was unsuccessful as [redacted] did not return any of those voice mails or emails from GCU. 

Finally, on February 22, 2011, [redacted]’ Finance Counselor finally received an email response from [redacted] in which he stated that he ran into some issues with making his payments but that he planned on starting a payment plan as soon as possible.  [redacted] also acknowledged that his email response was very late but that he would get in contact with his finance counselor to see what kind of payment plan could be made.  However, once again, GCU never heard from [redacted] nor did it receive any payments from [redacted] towards his account balance.  On March 10, 2011 GCU sent a letter to [redacted] advising of the collections process and that his account would be sent to collections if payment was not made on his account.   

GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information will bring this matter to a satisfactory conclusion.  

Sincerely,

[redacted]

College of Business

Grand Canyon University

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,
Grand Canyon University (GCU) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, [redacted] and, based on that review, GCU has determined that Ms. [redacted]...

complaint was appropriately resolved. This determination is based on the following information: Ms. [redacted] was a student at Grand Canyon University from June 23, 2014 through August 8, 2014. During this time she enrolled in one course. She attended through the course and earned a non-passing grade. Her financial aid funds were processed with the Department of Education according to approved process times and posted to her account. Because she did attend GCU throughout the first course, according to Department of Education regulations, the majority of the funds were returned to the lender after she ceased her attendance. The return of these funds resulted in the balance of $846.50. After many months of voicemails and emails going unreturned, GCU did not have any recourse to resolve the balance owed. Her account was sent to our Internal Collections Department. After additional months of contact efforts, her account was sent to an external agency. Any balances owed on an account will prevent a student from printing transcripts. This will be allowed once the balance has been resolved. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,
[redacted]College of BusinessGrand Canyon University

All I have to say is this; Grand Canyon University is one of the worst schools I have ever attended online in my life. I attended there for almost 4 years until right at the very end as I was about to graduate, I was pretty much told that I have to start paying for out of pocket expenses in order for me to finish school, graduate, and earn my Bachelors degree for criminal justice. Well, it seemed like from then on I was on my own in trying to figure out how I would finish school. Did they care? No! All they wanted was money, money money. However, one day when I found out somethings that Grand Canyon University never did inform me about in how to stay in school after doing a little research of my own, it was then I finally figured out that this was not a true Christian school. To anyone out there, I would not recommend you attend school there. They are not truthful in what they say, and all they really want is money years later after you've attended, and once you don't have the money, they send you to a collection agency to make you pay for something that you were not responsible for. This is the worst online University that I wouldn't even recommend my friends, family or future kids to attend. They will cheat you. It's all about money to them, rather than your education. I had financial aid, and they wanted money out of my pocket.

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by [redacted], Regional Director of Operations and, based on that review, GCU has determined that Ms. [redacted] complaint...

requires further action.  This determination is based on the following information:Ms. [redacted] enrolled in the MED Special Education Institutional Recommendation (IR) program on August 22, 2013 and graduated on May 13, 2015.  As part of the admissions process Ms. [redacted] signed an enrollment agreement on August 15, 2013 to acknowledge her understanding of the policies, procedures, and requirements of the University.  Page 8 of the signed enrollment agreement is as follows “The Grand Canyon University College of Education is approved by the [redacted] to offer Institution Recommendations for the certification of elementary, secondary, and special education teachers, and principals only. Programs that lead to licensure contain a student teaching or internship component. Teacher and principal candidates are responsible for contacting their state department of education for certification requirements and program approval.” All students must acknowledge that it is the requirement of the student to contact their State’s teacher licensure office for certification requirements and program approval.In addition, the Teacher Education Specialists spoke with Ms. [redacted] on 6 separate occasions prior to her graduation between August 2014 and May 2015 to remind her of the [redacted] Reading requirements. Furthermore, 3 more calls were made to Ms. [redacted] after she graduated from the program as a courtesy reminder to follow up on the additional requirements. The reading requirement is not a mandate in Arizona therefore not required for certification or part of the program.  Nonetheless, GCU is willing to offer a 75% discount on the two CTE courses that are required by the [redacted].  GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]College of EducationGrand Canyon University

Dear Revdex.com,

Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, [redacted] and, based on that review; GCU has determined that Ms. [redacted] complaint...

was appropriately resolved.

Per University records, Ms. [redacted] attended one course with Grand Canyon University. As well, records indicate that Financial Aid was provided by the Department of Education to Ms. [redacted] for three courses, or one semester, as Ms. [redacted] states. When Ms. [redacted] decided not to continue with GCU past that first course, GCU informed her that funds must be returned to the lender, per Department of Education regulations. However, if Ms. [redacted] could continue in school, she would be allowed to keep her financial aid funds, per Department of Education regulations. Unfortunately, Ms. [redacted] counselor attempted to reach her to review the attendance policy again; however, Ms. [redacted] did not respond.  Therefore, GCU sent Ms. [redacted] the information regarding her funding and her attendance via email.  Ms. [redacted] did not respond to this as well.  When Ms. [redacted] withdrew from GCU, her financial aid funds were returned, resulting in a balance due from Ms. [redacted] in the amount of $269. Once this balance is paid in full, official transcripts can be released to her.

In addition to the above information, the first course in every program at GCU is an introductory course so that students are familiar with our online program and interface. It is a 4-credit class that applies to the general education requirement in the University Foundations competency. 

Because Ms. [redacted] has not responded to her counselors attempts to reach her, Grand Canyon University has not had an opportunity to work with her to resolve any issues.  We are continuing to reach out to Ms. [redacted] to resolve this issue.

GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  

Sincerely,

Regional Director of Operations 

Grand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. Myrna [redacted]’s complaint and we value the opportunity to respond.  The issue has been reviewed by the Executive Director of Stud[redacted] Services, Nancy P[redacted] and, based on that review, GCU has determined that Ms. [redacted]’s...

complaint was appropriately resolved. This determination is based on the following information:Ms. [redacted] signed an enrollm[redacted] agreem[redacted] for the Doctor of Education Organizational Leadership with an emphasis in Behavior Health on January 27, 2015 with an effective start date of February 5, 2015.  This enrollm[redacted] agreem[redacted] states the learner has access to and agreed to adhere to all policies in the University Policy Handbook.  Further, Ms. [redacted] actively participated on a welcome call with her Stud[redacted] Services Advisor (SSA) Melissa Allen on February 3, 2015 whereby all financial, academic, and [redacted]endance policies were reviewed. This conversation was recapped with a summary of the information presented on the call in an email s[redacted] to Ms. [redacted] by the SSA on February 3, 2015 immediately after the call was completed.Ms. [redacted]’s was enrolled in course RES811 on February 5, 2015; her first [redacted]empt at this course.  Ms. [redacted] dropped the course on March 4, 2015.  As Ms. [redacted] states in her complaint, she was responsible for 100% of the costs associated with the course since she dropped outside of the published refund period.  These costs include tuition ($1,890), the learning managem[redacted] fee ($400) and her Canyon Connect fee ($105) for a total in the amount of $2,395.  Financial aid was disbursed on February 13, 2015 in an amount of $5,392 with a stipend check in the amount of $1,002 mailed to Ms. [redacted] on February 19, 2015.  Since Ms. [redacted] fell out of [redacted]endance for a period longer than 14 days, her account became subject to the Departm[redacted] of Education’s return to lender calculation that determines the amount of disbursed aid that Ms. [redacted] earned.  The result of this calculation determined that the entire disbursem[redacted] had to be returned to the lender which in-turn created a balance on Ms. [redacted]’s account in the amount of $3,397 which included the amount of $2,395 for fees described above plus the $1,002 from the stipend which Ms. [redacted] received.During due diligence [redacted]empts to collect on Ms. [redacted]’s balance, she decided that she wanted to return to class on May 27, 2015 to repeat RES811.  By doing so, GCU would be able to recover the financial aid previously returned which would cover the costs associated with Ms. [redacted]’s first [redacted]empt at RES811, as well as her second [redacted]empt at the course.  Ms. [redacted] was scheduled to return to class on May 27, 2015, however on June 2, 2015 Enrollm[redacted] Counselor Chad K[redacted] spoke with Ms. [redacted] and she said she forgot to post in to class and also forgot her log-in credentials.  Mr. K[redacted] provided her with instructions on how to reset her password and Ms. [redacted] was not charged tuition for the class.  She was then rescheduled again for her second [redacted]empt at RES811 on June 25, 2015 and posted in the class on this date but she dropped it on June 29, 2015. Prior to dropping her course on June 29, 2015 during a telephone call with Ms. [redacted], Stud[redacted] Services Advisor Brenda Roundtree fully counseled Ms. [redacted] on the financial and academic impacts of dropping the second [redacted]empt at the course which included the first course completion implications of dropping a second time as well as the financial aid implications.  Ms. [redacted] stated she fully understood thus, Ms. Roundtree processed Ms. [redacted]’s dropped course request that same day.   Ms. [redacted] was only charged for 25% of the tuition plus the Canyon Connect fee of $105 for the second [redacted]empt at RES811 since she dropped during the first week of the course.   Unfortunately, since Ms. [redacted] dropped her second course prior to the time financial aid was disbursed, GCU was unable to recover the disbursem[redacted] to cover the costs of Ms. [redacted]’s outstanding tuition and fees since learners must be in active [redacted]endance to receive financial aid. Therefore, Ms. [redacted] owes the costs associated with the first course ($3,397), plus 25% of the cost of tuition for the second course ($472.50) and the Canyon Connect Fee for that second [redacted]empt ($105). Together these fees equate to a total balance due of $3,974.50 which is fully substantiated and was reviewed with Ms. [redacted] prior to the actions she took.  All policies were fully reviewed on the telephone as well as through written documentation to support those policies emailed to Ms. [redacted] prior to her class start date. She was also fully counseled on the impact of her actions prior to dropping the second [redacted]empt of the course, and she stated that she understood the impact. The University made over eight due diligence [redacted]empts and s[redacted] four emails to Ms. [redacted] over a period of two months trying to help her resolve her balance.  Unfortunately, these [redacted]empts at resolution were not answered by Ms. [redacted]. Therefore, the balance due on her account is accurate, was fully reviewed with Ms. [redacted] prior to her taking the actions of dropping her courses and are due in full. According to Ms. [redacted]’s bankruptcy documents, she filed a Chapter 13 bankruptcy petition on December 9, 2015.  GCU filed a Proof of Claim on April 12, 2016 for $3,974.50 and s[redacted] a letter to Ms. [redacted] dated April 4, 2016 setting forth the legal basis for GCU’s claim for stud[redacted] loan debt.  As stated in our letter to Ms. [redacted], GCU’s claim is stud[redacted] loan debt pursuant to 11 U.S.C. Sec. 523(a)(8) and 26 U.S.C. Sec. 221(d)(1).  Ms. [redacted] is more than welcome to reach out to Ben Meyer in our legal departm[redacted] at [redacted] with any questions or concerns regarding her bankruptcy.GCU takes stud[redacted] complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this m[redacted]er to a satisfactory conclusion.  Sincerely,Nancy R. P[redacted]College of Doctoral Grand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr. [redacted] rebuttal complaint and we value the opportunity to respond.  The issue has been reviewed by the Executive Director of Student Services, [redacted] and, based on that review, GCU has determined that Mr. [redacted] complaint was appropriately resolved. This determination is based on the following information:Mr. [redacted] claim that the [redacted] has not notified him of the unusual enrollment status is not accurate.  Each student who initiates the request for financial aid through the Free Application for Federal Student Aid receives a copy of their processed response via a Student Aid Report (SAR).  The SAR outlines comments that will require resolution with the college prior to financial aid being processed and disbursed.  Mr. [redacted] received his SAR on or about 3/8/15 which is when the c-code for unusual enrollment populated.  It is not an audit of Mr. [redacted] personal account, however, it is a flag that populates on any student that received financial aid at different colleges over a four year period. Issues that may delay financial aid process are found on the comment page of the SAR that is sent to the student.  Every application submitted by the student receives a student response via the SAR, and the school to which they are sending the information receives the same copy of information. The transcripts Mr. [redacted] referred to from NAU were used for admissions purposes.  Grand Canyon University requires a conferred master’s degree from an accredited university. The NAU transcripts satisfied the requirement for admission purposes only. The [redacted] in the 15/16 financial aid year now requires universities to collect unofficial transcripts from all schools attended and from which a learner received financial aid over a four year period only when this new c-code for unusual enrollment populates.  The request for the additional transcripts fell under the new financial aid regulations and were required for GCU to collect in order to process financial aid.  The financial aid regulations and admissions requirements are completely separate matters. The enrollment counselor was referring to having all documents required for the admissions process.  Mr. [redacted] was fully counseled on GCU’s refund policy prior to starting class. Those policies as outlined in our original response are located on GCU’s public website for viewing.  Further, Mr. [redacted] signed a Method of Payment Document that outlined his primary and second methods of payment for tuition. His primary method of payment was listed as financial aid, and his secondary method of payment was cash.  The purpose of having both a primary and secondary method of payment listed on that signed document is that if the primary method of payment was not secured, the secondary method would cover the expenses. Mr. [redacted] electronically signed this Method of Payment document on 8/3/15 at 8:48pm which acknowledged his agreement to pay. GCU mentioned the military discount applied to his account in our original response so Mr. [redacted] could see the full accounting of fees and discounts that make up the current balance on his account.Mr. [redacted] account was recently sent to GCU’s internal collections team for further outreach to collect the amount due.  Over 20 collection calls were made to Mr.  [redacted] after he withdrew from his classes, with no attempt to make payment toward his account.  We are more than happy to discuss a potential payment plan with Mr. [redacted], but he made no attempt to contact us so that we could assist him with a payment plan.  Mr. [redacted] account went through the standard protocol for due diligence as do all delinquent accounts. We honored the $400 write off for the Learning Management Fee so Mr. [redacted] account balance was already reduced by this amount.  GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]College of Doctoral StudiesGrand Canyon University

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In the response, it is stated that I did not meet the requirements, however, I have taught math for five consecutive years, in a low-socio economic school. (Three years at Cheatham Elementary and two years at Montebello Elementary).

GCU’s website states the following:

“Teaching Obligation: Grant recipients agree to teach for at least four full years, as a full-time teacher, within eight years of finishing their program or ceasing enrollment. You also agree to teach high-need subjects in designated schools that serve low-income students. If you do not complete the teaching obligation, your grants will convert to an unsubsidized loan, which you must repay with interest.

-High-Need Subject Areas & Low-Income Schools

-Recipients agree to teach in any of the following subject areas:

Bilingual education and English language acquisition

Foreign language

Mathematics 

Reading Specialist

Science

Special Education”

Attached, I have also provided a screenshot from their website showing that my degree (M.Ed. Curriculum Instruction: Technology Non-IR) is included in the Teach Grant Funding. They say “possibly,” however, my advisory ensured me that it was indeed accepted, especially since I teach in a low-socio economic school in a high needs subject.

GCU also stated in the letter that “To qualify for Teach Grant Funding a student must apply for the funding in the Financial Aid Academic Year they wish to apply the funds. There is no record of

_________ requesting information on the teach grant until October 24th, 2011, which was in __________  final academic year of the program. We also did not receive any paperwork from __________ to process the 2010-11 Teach Grant application.” 

There is no record because I had myriad advisors and counselors to assist me through my educational journey at GCU.  I filled these documents out and gave them to my advisors.  This is not my fault that they were lost in transition from employee to employee.  Unfortunately, and I know this is my fault, I trusted my advisors to be on my side, so I did not keep any documentation

records for myself.  I did not think it would ever come down to a Christian university withholding money from someone who works to serve under privileged students.  And again, this was the only reason I agreed to sign up for my Master’s at such an expensive University.  I was completely led on to believe that through the Teach Grant and Loan forgiveness, my Master’s would be paid for, leaving me without student loans to pay off.

Regards,