We were very sorry to not have been able to have this child and her Mom not join us at the Grand CanyonAs with all travel products, when you cancel right before the trip takes place, there is little we can do to recoup funds and as our terms state no refund can be given on such short noticeI was very sorry to hear about the young lady having asthmaWe have children attend our trips all the time with various health issues, including many with asthma, and we are very proactive in accommodating these children and explaining all of the activities to parents and chaperonesHad we known of this we could have allowed for a hike that would have fit within her situationI have asked our entire staff, and searched all of our emails, and we do not see any indication that this was brought to our attentionIf the child would like to travel on a future trip, we would love the opportunity to discount the future trip and get this young lady to this very special placeThanks, Grand Classroom
We were very sorry to not have been able to have this child and her Mom not join us at the Grand CanyonAs with all travel products, when you cancel right before the trip takes place, there is little we can do to recoup funds and as our terms state no refund can be given on such short noticeI was very sorry to hear about the young lady having asthmaWe have children attend our trips all the time with various health issues, including many with asthma, and we are very proactive in accommodating these children and explaining all of the activities to parents and chaperonesHad we known of this we could have allowed for a hike that would have fit within her situationI have asked our entire staff, and searched all of our emails, and we do not see any indication that this was brought to our attentionIf the child would like to travel on a future trip, we would love the opportunity to discount the future trip and get this young lady to this very special placeThanks, Grand Classroom