Grand Concourse

WHAT happened to this place? Used to visit frequently and always on Christmas Eve with family. Last visit was on Christmas Eve and it was a disaster. Disgruntled patrons with reservations packed the lobby waiting to be seated. When seated there were no place settings, waited 20 minutes for someone to take a drink order, food tasted like it sat in refrigerator for days, and service was horrible. Furthermore the manager was unable to handle the situation. Restaurant should be renamed THE GRAND MESS, I will never frequent this eatery again.

To Whom It May Concern:Thank you for allowing Grand Concourse an opportunity to respond to the below concerns.complaint and response are as follows:The Facts (as we see them):Ms [redacted] dined at Grand Concourse on February 15th On February 17th Ms [redacted] called therestaurant advising that she noticed her chicken was raw when she attempted to eat the leftoversDuringthat call, Ms [redacted] did not have any requests.Upon receipt of the BBS complaint, on February 19”’ and March 4111, the corporate office of GrandConcourse attempted to call Ms [redacted] and left messagesMs [redacted] has not returned thecallsIt is our understanding Ms [redacted] did not become ill at any time and did not seek medicaltreatment.Action our company has taken:Our restaurant spoke with Ms [redacted] immediately following her visit and spoke with her about herconcerns, and calls from the corporate office were attemptedWe do not believe further action is requiredat this time.We contacted the customer and reviewed our action Yes___ No__X__If yes, date of contact _______________ _By Phone _ln Person Email

To Whom It May Concern:Thank you for allowing Grand Concourse an opportunity to respond to the below concerns.complaint and response are as follows:The Facts (as we see them):Ms. [redacted] dined at Grand Concourse on February 15th On February 17th Ms. [redacted] called therestaurant advising that...

she noticed her chicken was raw when she attempted to eat the leftovers. Duringthat call, Ms. [redacted] did not have any requests.Upon receipt of the BBS complaint, on February 19”’ and March 4111, the corporate office of GrandConcourse attempted to call Ms. [redacted] and left messages. Ms. [redacted] has not returned thecalls. It is our understanding Ms. [redacted] did not become ill at any time and did not seek medicaltreatment.Action our company has taken:Our restaurant spoke with Ms. [redacted] immediately following her visit and spoke with her about herconcerns, and calls from the corporate office were attempted. We do not believe further action is requiredat this time.We contacted the customer and reviewed our action Yes___ No__X__If yes, date of contact _______________ _By Phone _ln Person Email

In an original message from the Revdex.com it read "This message is in regard to your complaint submitted on 2/18/2015 1:29:30 pm against Grand Concourse.  Your complaint has been sent to the business for their response.  Once they have responded to the Revdex.com, we will contact you again.  In the meantime, if you have further dealings directly with the business, please send us a message to inform us."  I, unfortunately, interpreted this message as I should not be in contact with the company until I hear back from the Revdex.com first.I originally phoned the restaurant on 2/16/15.  I was told by the general manager that I would immediately hear back from the parent company, [redacted]'s.  I did not hear back from them until 2/19/15 at which time I received a voicemail, and after which time I had already contacted the Revdex.com and received the above message.  I received another voicemail message from the parent company on 3/4/15.  I then contacted the Revdex.com to make sure I was permitted to contact the company back.  After gaining this permission I called [redacted] from [redacted]'s both on 3/5/15 and 3/6/15 and left messages. They have failed to call me back.I have not received any apology from [redacted]'s or spoken with them directly to date.
Regards,
[redacted]

Review: My husband and I ate at the Grand Concourse on Sunday, Feb 15,2015. I ordered a chicken dish. I ate half and took the remaining home to have for lunch the next day. To my alarming surprise, the following day, after warming up my leftovers in the microwave for 2 minutes, I cut into my chicken and it was raw. That means the previous evening it had been even more raw. I hadn't noticed because the resrestaurant is very dimly lit. I am 15 weeks pregnant and so I completely lost it. I called my ob/gyn and they told me to monitor for any flu like symptoms over the next few weeks. They also told me to contact the restaurant, which I did. I spoke with the General Manager who took down my information and assured me that someone from corporate would call me back. Two days later and I haven't heard from them. Being pregnant I am a high risk consumer and would've certainly thought more attention, or some at all, would have been provided by such an establishment. I just pray for the health and safety of my unborn baby!!!Desired Settlement: A PHONE CALL or email communication and contact over the next few weeks to confirm no illness has resulted from this potentially serious mishap. An apology for negligence up until this point. A refund of the poor service rendered.

Business

Response:

To Whom It May Concern:Thank you for allowing Grand Concourse an opportunity to respond to the below concerns.complaint and response are as follows:The Facts (as we see them):Ms. [redacted] dined at Grand Concourse on February 15th On February 17th Ms. [redacted] called therestaurant advising that she noticed her chicken was raw when she attempted to eat the leftovers. Duringthat call, Ms. [redacted] did not have any requests.Upon receipt of the BBS complaint, on February 19”’ and March 4111, the corporate office of GrandConcourse attempted to call Ms. [redacted] and left messages. Ms. [redacted] has not returned thecalls. It is our understanding Ms. [redacted] did not become ill at any time and did not seek medicaltreatment.Action our company has taken:Our restaurant spoke with Ms. [redacted] immediately following her visit and spoke with her about herconcerns, and calls from the corporate office were attempted. We do not believe further action is requiredat this time.We contacted the customer and reviewed our action Yes___ No__X__If yes, date of contact _______________ _By Phone _ln Person Email

Consumer

Response:

In an original message from the Revdex.com it read "This message is in regard to your complaint submitted on 2/18/2015 1:29:30 pm against Grand Concourse. Your complaint has been sent to the business for their response. Once they have responded to the Revdex.com, we will contact you again. In the meantime, if you have further dealings directly with the business, please send us a message to inform us." I, unfortunately, interpreted this message as I should not be in contact with the company until I hear back from the Revdex.com first.I originally phoned the restaurant on 2/16/15. I was told by the general manager that I would immediately hear back from the parent company, [redacted]'s. I did not hear back from them until 2/19/15 at which time I received a voicemail, and after which time I had already contacted the Revdex.com and received the above message. I received another voicemail message from the parent company on 3/4/15. I then contacted the Revdex.com to make sure I was permitted to contact the company back. After gaining this permission I called [redacted] from [redacted]'s both on 3/5/15 and 3/6/15 and left messages. They have failed to call me back.I have not received any apology from [redacted]'s or spoken with them directly to date.

Regards,