Grand Express Van Lines

Review: Grand Express Van Lines was contracted to move my 3 bedroom, full basement house worth of furniture from [redacted] to [redacted] 1. I received an extremely low estimate despite a detailed inventory being done with the sales rep and at time of pick up, the movers refused to move y things without an agreement of 2124.00 additional dollars.

2. My items were promised to me on 9/12/2014.

3. Without notification, delivery was changed to 9/17/2014.

4. The delivery company contract stated furniture would be broken down and reassembled. Because there was only one mover who arrived at my home to drop off my furniture, this was not done.

5. The driver independently solicited my neighbors, who I am uncomfortable with, to move my items into my home.

6. When the assistant would no longer help, myself, 15 year old son, 20 year old daughter and 13 year old daughter were then forced to move and assemble items despite **ying 4200 to a moving company that promised this service.

7. The move was incomplete, the driver left items in my driveway, on my **tio and left items disassembled.

8. The driver, admittedly, damaged several items because he was moving things alone. i.e. My king sized mattress which was wet and became moldy because not properly dried. My granddaughter's crib and a host of other items.

9. Despite boxes being labeled fragile, the driver stacked several pre **cked boxes together in large wardrobe boxes destroying several items like my computer and printer.

10. The driver moved items here that were not requested, refused to unload them once made aware of the error and left requested items in **.

11. The company agreed to pick up the additional items and transport them; in doing so, they did not wrap my belongings when loading them causing extensive damage to the remainder of my furniture. This is including a family heirloom that is irreplaceable.

12. The second shipment was left at a storage company in [redacted] and outsourced to a driver there without notice.Desired Settlement: I would like a complete refund for cost and compensation for damaged items as the contract was not honored.

Business

Response:

REGARDING COMPLAINT DETAILS:On Sept 8th Grand Express Van Lines went to the [redacted] residence for a pick which was commissioned by her, and to be delivered as soon as possible, without inconveniencing either the movers or patron from [redacted] Delivery scheduled: We completed the job on Sept 17 (as we have 7 to 10 business days, re: DOT guidelines for delivery. Due to unforeseen circumstances, and with Ms [redacted]'s approval, certain items were and had to be left behind at the original point of the move [redacted]). The larger portion of the move was delivered. Which brings us to her 1st point of contention: (That she " received an extremely low estimate despite a detailed inventory being donewith the sales rep and at time of pick up, the movers refused to move y things without an agreement of 2124.00 additional dollars") Well, if she felt the quote was to low, she might have realized that it was the reason for the increase in monies on the day of move, for as it turned out that she had many MORE items, thus MORE cubes, hence: the reason for her $2124 increase. On that day, she agree to a flat binding price and signed off on it. (Record signature on file). To point 2 3,& 4 (Delivery a date expected or earlier---this was precluded because The MAIN HELPER became very ill, a replacement could not be had, and the CDL Driver ([redacted] had to complete the rest of the ENTIRE MOVE all BY Himself. As a gesture of good faith, we offered and gave Ms [redacted] a $300, WHICH SHE ACCEPTED. If the The driver solicited help from neighbors as she claims, the only reason for that is to help complete the job a little faster. There was no malice or intent, so her claim of being embarrass if her personal problem. The company even went as far as delivering the rest of the items that had been left in ** to try and make her happy. Lastly, it Ms [redacted] knows that if she has any complaint regarding damages, all she need do is submit a formal claim to [redacted] Regarding family heirlooms,we make no separate distinction between them and regular items. Unless their is a separate insurance claim for those heirlooms, we cannot do anything different regarding payment.So we stand by our position