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Grand Junction Chrysler Jeep Dodge, Inc.

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Reviews Grand Junction Chrysler Jeep Dodge, Inc.

Grand Junction Chrysler Jeep Dodge, Inc. Reviews (13)

I did speak with my tech rep and removing those bolts and lubing the part is not a recommended repair. More than likely you will experience that same problem again. Lubing does not make a problem go away, it is more or less a band aid. Even if it completely fixes your
problem, I cannot do such a repair due to the fact that is not an approved repair by Chrysler. Everything we do here is done by the books. This keeps our standard of repair high by doing things according to what Chrysler service information provides us.I do apologize for not getting back to you in a shorter period of time. I did, however explain to you that with the current information I had which is normally correct, this was a correct diagnosis for your problem, but that I would double check with my technical rep and he confirmed what the service information already stated. Again, I apologize for not getting back to you sooner.As far as your goes, I explained to you that if it was a misdiagnosis, I would gladly give you your money back as that implies we did something wrong. Unfortunately, we followed every protocol and info that we have for your problem with your sway bar. If Chrysler thought that lubing this part was the fix, they would have a bulletin or would have put this in the service information. With that being said, I did tell you that I would help you out with either a couple of oil changes or credit towards your clock spring repair as a customer satisfaction gesture.Again, I apologize for not getting back to you and I do apologize for the situation, however I do not feel we did anything wrong in this case, but I am willing to help you out in other ways because we do value your business.Please let me know if there is anything else I can do.Thank You,Austin H***Service Manager

The General Manager and Owner are handling this internally with the customer

To Whom it may concern, Attached you will find a recorded phone conversation between the customer and a Service Adviser representing Grand Junction Chrysler and the customer states they had the oil changed at another repair facility and they did not tighten the oil filter all the way so they
lost most of the oil and was driven a unknown amount of miles with low to no oilWe cannot stand behind a vehicle that was worked on by a different company and an error was committed by themAlso I have attached three documents stating that a 168,mile vehicle is sold AS IS without any warrantyThe Purchase Contract about midway down has a signature from the customer stating it has no warranty implied, another separate form titled- Understanding of Non-Warranty sale which discloses we sell the vehicle AS IS and we also suggest they take the vehicle to a personal mechanicThe third form titled- Buyers Guide also signed by the customer states it is sold without any warranty impliedI have also attached a bill of sale showing the Dodge Ram had 168,miles on it when it was purchased which is outside the manufactures warranty bu many miles and outside of the warranty by yearsThe vehicle was also sold as a TOW AWAY vehicle which means we do no type of inspection and do not even give the customer a day temporary permit. We did offer to help the customer get parts at a discounted rateIf I can give any more details regarding this compliant please contact me.Mike N***General Manager

I reached out to *** in regards to this as she stated in her response. I was under the impression that we had resolved this matter. I can understand ***'s concern, however, if she has lost complete trust in us, I am not sure where to go. We have done business with *** for many years ever since she bought her jeep new and to my knowledge we have done a good job and she has been for the most part satisfied with our service department. *** acknowledged this as well. I also explained to *** that I appreciated her business and that I didn't want to lose her as a customer especially with the extensive history we have together. I apologized for the last couple of times and admitted a mistake on our part when repairing the differential. When *** had the differential repair completed the vehicle left here and it was making noise from the rear as she has statedWe got *** right back in and found a bent backing plate on one of the rear brakes. We repaired this and sent her back on her way. I apologized personally at the time and admitted my tech had made a mistake. Furthermore, I apologized again, in our most recent conversation and explained that I hold myself and our team to a higher standard than that.In regards to the misfire issue, when *** first brought this vehicle into our service department for a misfire we found cylinder number misfiring. We recommended spark plugs and wires and an induction/injector service. *** elected to do the spark plugs and the wires at the time due to cost and the fact that we told her most of her problem was due to the arcing plug and wire on cylinder number two. *** returned a second time and we found a cylinder number misfire which led to us covering the #spark plug under warranty for a defect in the new spark plug. *** returned a third time and complained about a rough idle concern and at this time we test drove the vehicle multiple times and could not duplicate her problem. We pointed out that there was an update to her computer that could be done for driveability improvements but that we couldn't duplicate her concern so we would leave it up to her. She elected to have it done. She then returned a 4th time and complained about it and again we couldn't duplicate it and no repairs were made. I would agree that if she is still having an intermittent rough idle it might we worth it to try that induction/injector service that we recommended when it first came in, however, since we are unable to duplicate the concern it is hard to say if it would fix this problem. *** and my service team have had multiple conversations discussing this and whether we should try this service but have elected not to due to the cost. If *** wants to have another dealer try this service, I understand but we would be happy to try this as well.When I last spoke to *** at the beginning of the complaint regarding the tire sensors, I explained that it is possible that all tire sensors needed to be replacedThis was not because they are broken but because they have failed due to either sensor failure and/or battery failure. Tire sensors are equipped with batteries and just like all batteries they will fail at one pointIt is also possible that there is internal sensor failure. I asked *** to bring it in and to work with me personally so that I could make sure that we were correct in our diagnosis of tire sensorsI explained to *** the reason I was doing this was to make sure that she was taken care of and that no mistakes were made. I also assured her that if we caused the tire sensors to fail we would take care of the bill, however, I did explain to her that it was highly unlikely as a differential repair has no effect on tire sensors.At this point, I do not know what else can be done. I thought we had discussed everything and had come up with an agreeable resolution, however, that doesn't appear to be the caseWe would be happy to continue working with *** and to take care of all of her vehicle needsThis would start with having her bring her jeep back to us so that I can personally look into the tire sensor issue. Again, if it’s something we feel we caused, we will take care of the tire sensors, however, if it is a failure to one of the sensors or all of them as stated above, the best we could do is try to help with a coupon or a discount as a gesture of appreciation for doing business with us

Service manager reached out to customer and customer has agreed to bring it by so we can see what more can be done

Please contact me directly: Curtis G[redacted] pre-owned sales Manager. to setup a day that will work. If needed we will get you a rental car that day so that you are not stuck at the dealer while they do the repairs

Complaint: [redacted]
I am rejecting this response because: The Grand Junction Dodge Jeep Dealership did use "After Market Parts on my Jeep" without telling me.I found out about the "After Market Parts" on my Jeep by...

other "Dealerships in the [redacted] area". The [redacted] Dealership brought this to my attention. They pulled the parts off ( After Market Parts) and gave them to me. They replaced  them with Orgin. Jeep Parts. The [redacted] dealerships advised me to report this also to [redacted] Corp. Office and the Revdex.com.The "After Market Parts" were causing my Jeep to malfunction and wires were cut for the "After Market Parts" to fit. I never knew anything about this until then. I was charged "FULL" price for Jeep Mopar Parts from Grand Junction Dealership and have all my receipts. Grand Junction Jeep has charged me for things that were or ARE still under my warranty and covered. They are "Very dishonest" & lye  to cover up what they are really doing up here. I do have documentation and all my receipts from the [redacted] Dealership as well. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We did install an aftermarket hitch and wiring that the customer provided to us and requested installed.  [redacted] was charged for labor only no parts as it clearly states on her invoice that she supplied the parts.  All of this is verified by the attached invoice.Thank You,[redacted]Service Manager

Complaint: [redacted]
I am rejecting this response because:I really don't want to bring my vehicle back to this company.  The manager let me know that I could bring my vehicle back...

and have it hooked up again to the chip reader so he could see what the chip reader was saying to determine if it was all the sensors that were broken or if the "mother board" of the sensors was broken.  This irritates me because back when I had it in their shop last they were ready to charge me $400 to replace all my sensors.  It makes me think they really didn't know for sure what was wrong and in the end I could have ended up paying for all the sensors to be fixed when in fact it was the motherboard.  Again, I no longer have faith in this company and don't really want to bring my vehicle back to their shop.  I let him know that I needed to replace my tires very badly and I didn't want to "fix" the problem with the tires that were on it.  Recently I bought new tires (on Dec. 15th) from my local [redacted].   I got a screw in one of the tires and realized I could no longer hold out on the tires any longer.  I will be traveling to California for the holidays at the end of this week.  I plan on taking my vehicle to the jeep dealership there.  I have taken it there before and plan on getting the throttle body and fuel injection cleaned.  For months I have complained about a problem that my jeep was having where the engine would seem to "choke out" to the jeep dealership here and every time I brought it in they kept saying they couldn't "Duplicate the problem".  The last time I took it in with the same complaint the service adviser told me that they couldn't figure out the problem and to just keep driving the jeep that it was probably just fine.  After this incident I have refused to work with this service adviser again.  I have months and months of documents showing myself bringing my vehicle in for this problem and every time they send me away saying they couldn't figure it out and it still to this day the engine chokes out when the jeep is stopped.  After talking to the dealership in California he mentioned a throttle body and fuel injection cleaning and thought it may solve the problem.  I have more faith in the dealership in California and when I take it in for that service I will have them hook it up to their chip reader and see what they say about the tire sensor system.  Again, I just do not have faith in my local dealership.  I have just been burned too many times.  I would like this to stay open at least until I get it to the dealership in California to see what they say.  I will be getting an oil change, the throttle body and fuel injection cleaned and I will have them hook it up to the code reader to see what they say.  If at all possible please keep this case open until I can get it looked at by another shop.    
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

As long as the interior leather is repaired and all of the scratches and chips are repaired throughout the entire vehicle I am okay with the response. I had called to schedule this repair and spoke with the sales person who I was working with and he said he would check availability and get back to me; I never received a return phone call to get the vehicle scheduled. If someone could set up a date and time I would be more than happy to bring it down to be repaired. Thank you.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To Whom it may concern, I have been in contact with the customer about the vehicle he purchased and stated we would be more than happy to repair the scratches, interior and light issue and he has not gotten back with us to setup a time for us to do it. As far as value of the vehicle he...

purchased there is no [redacted]et adjustment for a vehicle being used in the rental car [redacted]et and is a very common source for late model pre-owned vehicles.   The customer chose the option not to trade in after he was not happy with the trade value presented.  We do our appraisals based of NADA value as a guide but also take into consideration condition, and [redacted]et for the certain vehicle.  Customer stated he would simply sell it on his own.  We now and still are more than happy to address and repair the service concerns with his vehicle, and still stand behind out selling price as a far [redacted]et value. Thank you for your time,  Curtis G[redacted]Grand Junction Chrysler, Jeep, Dodge & Ram[redacted]

I have attached the phone conversation but you may not be able to open it because it is an audio file and it is not one of your approved file formats. I did email the audio message to [redacted] as well and would be happy to send it to another email if you provide one.  I understand the frustration the customer feels but we cannot in any way put a guarantee on any vehicle of that age, or with that many miles, and it is also why we have customers sign several documents stating the vehicle is sold as is. I was also told by our pre-owned manager the customer took the vehicle to a mechanic before the purchase and they were told the vehicle needed a radiator but other then that it was fine. I have asked all parties involved with this transaction exactly how it took place, and can find in no way where we made an error and could be at fault. All the documentation that is signed clearly states the facts and shows we do business in good faith. After listening to the recorded phone conversation you will hear that there is probable fault with another company that didn't do a proper oil change and left the filter loose which caused the engine to go. Low to no engine oil can cause severe damage to a vehicle and be catastrophic. If Grand Junction Chrysler had committed such an error we would by all means stand behind our error and make it right for the customer as we have done with all of our past mishaps. Please contact me with and further questions and let me know if there is another email I can send the audio message to.  Thanks,Mike  N[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: we were not informed that this truck was a tow away vehicle. They informed us that it would be able to tow a trailer around the country. Obviously this is not true. When we called we said that we thought it was the oil change from another company it was not! The other company did not do the job wrong! You just said you might be able to help with parts of we could get the truck there( grand junction)!!! We are in Montana!!!!! How are we supposed to get the truck down there with a trailer if we can't drive it! We are replacing the engine which has now putting us out another $6500. How is this a good way to do business?!?! You ripped us off and took our money and left us with a broken truck!
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 2578 Highway 6 And 50, Grand Juction, Colorado, United States, 81501-5705

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