Grand Junction Chrysler Jeep Dodge

I have attached the phone conversation but you may not be able to open it because it is an audio file and it is not one of your approved file formatsI did email the audio message to [redacted] as well and would be happy to send it to another email if you provide one I understand the frustration the customer feels but we cannot in any way put a guarantee on any vehicle of that age, or with that many miles, and it is also why we have customers sign several documents stating the vehicle is sold as isI was also told by our pre-owned manager the customer took the vehicle to a mechanic before the purchase and they were told the vehicle needed a radiator but other then that it was fineI have asked all parties involved with this transaction exactly how it took place, and can find in no way where we made an error and could be at faultAll the documentation that is signed clearly states the facts and shows we do business in good faithAfter listening to the recorded phone conversation you will hear that there is probable fault with another company that didn't do a proper oil change and left the filter loose which caused the engine to goLow to no engine oil can cause severe damage to a vehicle and be catastrophicIf Grand Junction Chrysler had committed such an error we would by all means stand behind our error and make it right for the customer as we have done with all of our past mishapsPlease contact me with and further questions and let me know if there is another email I can send the audio message to Thanks,Mike N***General Manager

Complaint: [redacted] I am rejecting this response because: The Grand Junction Dodge Jeep Dealership did use "After Market Parts on my Jeep" without telling me.I found out about the "After Market Parts" on my Jeep by other "Dealerships in the [redacted] area"The [redacted] Dealership brought this to my attentionThey pulled the parts off ( After Market Parts) and gave them to meThey replaced them with OrginJeep PartsThe [redacted] dealerships advised me to report this also to [redacted] CorpOffice and the Revdex.com.The "After Market Parts" were causing my Jeep to malfunction and wires were cut for the "After Market Parts" to fitI never knew anything about this until thenI was charged "FULL" price for Jeep Mopar Parts from Grand Junction Dealership and have all my receiptsGrand Junction Jeep has charged me for things that were or ARE still under my warranty and coveredThey are "Very dishonest" & lye to cover up what they are really doing up hereI do have documentation and all my receipts from the [redacted] Dealership as well Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Service manager reached out to customer and customer has agreed to bring it by so we can see what more can be done

As long as the interior leather is repaired and all of the scratches and chips are repaired throughout the entire vehicle I am okay with the responseI had called to schedule this repair and spoke with the sales person who I was working with and he said he would check availability and get back to me; I never received a return phone call to get the vehicle scheduledIf someone could set up a date and time I would be more than happy to bring it down to be repairedThank you.Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We did install an aftermarket hitch and wiring that the customer provided to us and requested installed [redacted] was charged for labor only no parts as it clearly states on her invoice that she supplied the parts All of this is verified by the attached invoice.Thank You, [redacted] Service Manager

To Whom it may concern, I have been in contact with the customer about the vehicle he purchased and stated we would be more than happy to repair the scratches, interior and light issue and he has not gotten back with us to setup a time for us to do itAs far as value of the vehicle he purchased there is no ***et adjustment for a vehicle being used in the rental car ***et and is a very common source for late model pre-owned vehicles The customer chose the option not to trade in after he was not happy with the trade value presented We do our appraisals based of NADA value as a guide but also take into consideration condition, and ***et for the certain vehicle Customer stated he would simply sell it on his own We now and still are more than happy to address and repair the service concerns with his vehicle, and still stand behind out selling price as a far ***et valueThank you for your time, Curtis G***Grand Junction Chrysler, Jeep, Dodge & Ram [redacted]

Complaint: [redacted] I am rejecting this response because: we were not informed that this truck was a tow away vehicleThey informed us that it would be able to tow a trailer around the countryObviously this is not trueWhen we called we said that we thought it was the oil change from another company it was not! The other company did not do the job wrong! You just said you might be able to help with parts of we could get the truck there( grand junction)!!! We are in Montana!!!!! How are we supposed to get the truck down there with a trailer if we can't drive it! We are replacing the engine which has now putting us out another $How is this a good way to do business?!?! You ripped us off and took our money and left us with a broken truck! Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]