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Grand Junction Harley-Davidson

2747 Crossroads Blvd, Grand Junction, Colorado, United States, 81506-3954

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Grand Junction Harley-Davidson Reviews (%countItem)

I had to have the engine replaced in my 2006 Harley Davidson Road glide. I purchased a crate motor from Grand Junction Harley Davidson which was suppose to be complete for an estimate of $5200.00. When I went to pick up the bike, the total was now $6200.00 because they claimed they had to purchase extra parts for the engine install. They never contacted me regarding the extra parts which I felt they should have. Anyway, because I did not have a choice, I paid the repair bill and took the bike for a test ride. When I started the bike, it vibrated so badly, it took everything I had to stay on the bike. When I got back from the test ride I questioned the service manager about the horrible vibration. He told me that was perfectly normally and the vibration should go away after the break in period on the motor. I took the bike home and rode it for a week. The gas tank began to leak because they had not installed the gasket correctly when they replaced the engine. I had to drain the gas tank and trailer the bike back to Harley Davidson in Grand Junction. When I took the bike back I told the service manager that the bike was still vibrating very badly and I would like them to fix the vibration before I picked up the bike again. A week later they called to tell me the bike was ready to be picked up.. I asked the service manager if the vibration had been corrected. He told me no, that the vibration was normal but I could purchase a fuel tuner for an additional $400.00 to put on the bike and that might correct the problem. I paid this business $6200.00 for a new motor. There should be no reason for me to have to purchases more parts to make the bike run correctly.

Grand Junction Harley-Davidson Response • Jun 10, 2019

To Whom it May Concern:

Complaint ID

Grand Junction Harley-Davidson has been (prior to receiving this complaint) and is currently working with Mr. to resolve the issue with his motorcycle. We have been in contact regularly with Mr., and will continue until the issue is resolved.

Sincerely,

Traci ***

General Manager

Grand Junction Harley-Davidson

Customer Response • Jul 14, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Hello
I wanted to notify you that this issue has been successfully resolved! They stuck with it and fixed the bike properly all thanks to the Revdex.com! Thank you guys for helping me get my bike fixed. Sincerely

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Address: 2747 Crossroads Blvd, Grand Junction, Colorado, United States, 81506-3954

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+1 (970) 245-4638

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