Initial Business Response /* (1000, 5, 2015/04/09) */
Ms. [redacted] brought her vacuum cleaner for repair and once her vacuum got checked we called her with the estimate which she approved. She told us to keep the parts which we replaced. When she came to pick her vacuum up she saw that the cogged...
belt had stripped and had missing teeth/cogs. She asked us to put her old brush back and just replace the belt and take the prices of the brush off of her repair cost which we did. Took the cost of the roller brush of her repair bill and asked the tech put her old brush back.
Our technician convinced that the old brush will damaged the new belt as well did not replace the old brush even though I had deducted the price of the brush from her bill and gave her vacuum back to her.
He informed me of this once Ms. [redacted] had left already. I called Ms. [redacted] to inform her that she got a new brush at NO COST/FREE courtesy of our technician but I wasn't able to get hold of her and she is probably unaware of this.
I hope this is satisfactory to Ms. [redacted] but if there is anything else we could do to accommodate Ms. [redacted], we would be more than happy to oblige.
Initial Business Response /* (1000, 5, 2015/04/09) */
Ms. [redacted] brought her vacuum cleaner for repair and once her vacuum got checked we called her with the estimate which she approved. She told us to keep the parts which we replaced. When she came to pick her vacuum up she saw that the cogged...
belt had stripped and had missing teeth/cogs. She asked us to put her old brush back and just replace the belt and take the prices of the brush off of her repair cost which we did. Took the cost of the roller brush of her repair bill and asked the tech put her old brush back.
Our technician convinced that the old brush will damaged the new belt as well did not replace the old brush even though I had deducted the price of the brush from her bill and gave her vacuum back to her.
He informed me of this once Ms. [redacted] had left already. I called Ms. [redacted] to inform her that she got a new brush at NO COST/FREE courtesy of our technician but I wasn't able to get hold of her and she is probably unaware of this.
I hope this is satisfactory to Ms. [redacted] but if there is anything else we could do to accommodate Ms. [redacted], we would be more than happy to oblige.