Grand Luxe Cafe

Thank you for taking the time to contact us about Mr*** experience at our Austin Grand Lux Cafe restaurant on 2/5/We are very sorry to learn about the poor service Mr*** fami** received which resulted in their party not dining with usUpon learning of this incident we called this
guest and spoke to him and expressed our sincere apologiesI personal** contacted our General Manager, who was equal** as concerned and has assured me every aspect of this disappointing visit is being addressed with his staff and management teamWe offered Mr** complimentary gift cards to invite him back, which he refusedWe realize that our guest have many choices when it comes to dining, and we hope that Mr** will give us the opportunity to restore your faith in our restaurant very soonHave a wonderful day! Sincere**, *** ***