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Grand Marquis Incorporated

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Reviews Grand Marquis Incorporated

Grand Marquis Incorporated Reviews (9)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We just want Thermal Industries to send someone out to inspect and order the supplies. [redacted] and [redacted] will do the labor. Is this to much to ask for we paid $24, 000 for this sun room. Surely someone can honor their work.9-9-2016 Here is the report we received from [redacted] of [redacted] when they came to inspect the roof on 7/1/2016 and 7/5/2016.   My company received a call from Mrs. [redacted] on 6/29/16 saying that her roof/ceiling at her back porch was leaking.  I went out to inspect the leak on 7/1/16 and found that the roof only has a pitch of 1/12, which in my opinion is not enough of a slope for water to drain properly from the roof.  The porch ceiling was leaking in a few spots, but the worst spot ran the length of the ceiling right beside a ceiling fan.  Mrs. [redacted] informed me that it leaked along that same seam near the ceiling fan every time that it rains.  After this initial inspection, I wanted to get my roofing subcontractor to take a look at the roof to see what he thought.  Myself and the subcontractor went back out to the [redacted]'s home on 7/5/16 to inspect again.  At this time we both let Mrs. [redacted] know that there was nothing that we could do to repair the leak, that she needed to contact the company that installed the system that makes up her back porch.  Had the porch been framed out of wood and the roof constructed out of wood, felt paper and shingles my company could have taken care of the leak.  I have attached a few photos from my inspections showing the damage.  In one corner of the porch, the ceiling has deteriorated so bad that there is a hole in the ceiling.

Tell us why here...
 
Thermal Windows and Doors was not the installer of the enclosure,    the issues with the product are directly related to the installation and maintenance of the product.   We have checked out the issue,  and the original installer would need...

to do any repairs to the structure.   Thermal Windows and Doors has not manufactured this product for several years now and I am trying to obtain information from our purchasing department as to whether they can provide a source for the roof parts/structure for Ms [redacted]  in order to possibly give her some avenue to find replacement roof components.    I have spoken to  Ms [redacted], yesterday 8/24  and also left her a message this morning 8/25  for her to call me regarding the situation.   Although we are not responsible for the installation I will try to find a souce for Ms. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Mr. Sly,             Regarding your complaint Id # [redacted] with the Revdex.com with regards to a garden window installed at your residence in 2011.             Thermal Industries makes every attempt to satisfy warranty...

issues.   We have reproduced a new garden for you which was installed incorrectly.  Although, we may have suggested the sub-contractor that installed your garden,   the sub-contractor evidently did not adhere to the specific installation instructions that we provide with every order and would be liable for any installation issues.   To that note, we are aware that you as the homeowner would not have known that the sub-contractor was not installing this garden correctly.                     We will offer you a new third Garden window, under the conditions of the warranty, we would typically not be liable to replace a unit that was installed incorrectly, but we are making an exception in this instance.  The warranty also notes that any installation charges be the responsibility of the homeowner.             If you would like us to produce the new Garden window, we will need the shipping charges settled, which we will quote you, and we will also send you directly the specific installation instructions, so you will have them to give to the installer of your choice to make sure it is properly installed.             Please contact me directly at ###-###-#### and I will take care of the order for you. Sincerely, Jeni A[redacted] Customer Service Manager Thermal Windows and Doors

Tell us why here...  We have re-ordered the sash that Mr. [redacted] needs for his homeowner...it will be sent out after it is completed on 8/23  to Mr. [redacted]'s address.  The order number is [redacted]     Unfortunately the last person that entered a sash for Mr....

[redacted] had picked the wrong item from the original order,  a complete mistake on our part.  We are sending out the new sash at a no charge including the shipping charges....Therefore, there should be no need to credit the original $25.00 that was charged for the first sash.....
Thermal Windows and Doors is commited to taking care of our customers....to this respect we are deeply discouraged with our mistake and have rectified the issue with a new sash at absolutely no cost to the end user.
Sincerely,
Jeni A[redacted]
Customer Service Manager
Thermal Window and Door

Hello,   I have just left you a voice mail,  just following up with an e-mail.We received a letter regarding a complaint from [redacted]   #  [redacted].   I spoke to Mr. [redacted] this morning and he said he has received the part that he was looking...

for. We had a branch that used to take care of his account…that was closed last fall and Mr. [redacted] did not have the correct telephone # or e-mail address that he needed to get the part he needed until recently.    We have honored the warranty and supplied him with the necessary parts he needed. Do we need to do anything else to close out this complaint ticket?Thanks for you help!!![redacted]

This is with regards to your letter dated 10/14/15 ...ID # [redacted]John W. Jakiel 3144 Bradbury Drive Aliquippa, PA 15001A garden window was purchased through Thermal Industries. A coat of mold rdant was applied to the wood of the garden window by Mr. Jakiel, or his installer. With regards to...

the warranty, the warranty states that the product is warranted against chipping, cracking, peeling, pitting and blistering....but also states that does not apply to any damage caused by improper installation, accident, fire, hail, flood, explosion, misuse, abuse, vandalism, or other external forces (this is the part that painting with a rdant would fall under.) No recommendations are made for any coating of rdants for our windows.If at any time Mr. [redacted] would have contacted Thermal Industries to inquire about applying a mold rdant, we would have not recommended this practice. We do not warrant any product that has been physically altered in any way after it had left our facility.Sincereiy,Jennifer A[redacted] Customer Service Manager Thermal Windows and Doors

Tell us why here...
Hello,   I will contact Mr. [redacted] again and see if he can supply me with pictures and dimensions of the part he needs.   I will have our purchasing dept see if there is any company out there that may have obsolete parts/pieces that may be able to help  Mr. [redacted].
Mr. [redacted]...if you send me pictures of the part along with the dimensions of each part of the part....I will get back to you shortly.
Sincerely,
Jeni A[redacted]

Review: We needed to cancel our daughter's wedding which was to take place on July 11, 2014. We had made a 10,000 deposit on a wedding that was.cancelled and when we tried to contact them to discuss getting a payment back, my calls were ignored. We made an agreement that they would hold the money for a year in case the wedding was on again. But when we realized that wasn't going to happen, we tried numerous times to contact them starting in June of 2015. I finally was told in mid September , after the 1 year date had passed that we were not getting back anything. We contacted our lawyer and in our contract it clearly states that we are entitled to receive have of the money back. It states that in line 10 of our contract. I feel that how we were treated, by us leaving numerous messages, with no calls returned that this is a very poor way to do business with anyone.Desired Settlement: We would like to receive at least have of the money that was paid out for a wedding that did not happen. This clause is stated in line 10 of our contract that clearly states that we are entitled to half of our deposit back which would be $5,000.00.

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Description: Caterers

Address: 1550 Rt. 9 South, Old Bridge, New Jersey, United States, 08857

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