Grand Occasions

Manager Larry G [redacted] has been in contact and is meeting now with [redacted] to come up with a satisfactory solution

Complaint: [redacted] I am rejecting this response because:I did my car inspected on 6/3/by an authorized Technician (see attached) Since I was never notified of the warranty stipulation this inspection should satisfy the requirementAlso, since it appears that the reason I was never notified was due to a loss of the businesses' records (among other reasons) I believe the business should reinstate my warranty and will not lift the complaint until my warranty is reinstated How business is done between the dealership and headquarters is not of my concern.Regards, [redacted]

The inspection is a formal process performed and submitted to the manufacturer, who administers the warrantyAn oil change and dealer multi-point inspection will not satisfy the manufacturer requirements We want to help you and have spoken to our manufacturer representative, who has offered to review the request for reconsideration as long as the inspection is done at our store by 6/ Please let us know if you would like to have it performed

Can you please ask the customer to provide the Vin and current mileage of the vehicle so we can research the recall? Thank you,Garry F*

Will need to see the vehicle to verify and diagnose the concern Last visit was for maintenance only, appears that prior concern was May 2015, but would be happy to check it Customer can set appointment to have the vehicle inspected Can get a loaner car as well with an appointment, there are some available starting Wednesday 10/that would be no charge Please let us know what day works for him

Good morning, We apologize for the confusion and inconvenience The plates will be followed up and the customer will be contacted this week We will also issue a $credit to the customer

*** *** and Manager Ed B*** met 7/20/ After discussion and mutual agreement, check was issued to customer to help with remaining payments as one time goodwill Any additional charges from lease company for damage and/or wear assessed by lease company would be responsibility of
customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Attached is the document I referenced in my last response It represents the inspection of my car that should be sufficient documentation to represent the inspection required in the warranty termsI also have a case number from *** *** to reference if they need to contacted regarding this issue The documentation supplied here is the same documentation supplied to Jeep Chrysler regarding my case The case number *** and there contact number is *** *** I also want to restate that at no time during the sale or after the sale of the vehicle had the warranty stipulation been communicated to me in any way.I have also had other maintenance documents I could supply if that would be helpful, as I did keep up on the maintenance of my vehicle

Hello ***Thanks for the note. We looked through our records, and don't see where this vehicle has been back in our shop in at least three years. Unfortunately, a fire claimed all of our records from prior to that time, but we don't dispute that the vehicle would have been
purchased from us. The manufacturer was contacted, and they referenced the following warranty information for the *** *** *** that would have been provided with the owners manual packet:***GInspections page 13In order to maintain the Lifetime Powertrain LimitedWarranty, the person or entity covered by this PowertrainLimited Warranty must have a powertrain inspectionperformed by an authorized Chrysler, Dodge, orJeep dealer once every yearsThis inspection will beperformed at no chargeThe inspection must be madewithin sixty (60) days of each year anniversary of thein-service date of the vehicleYou must have theinspection performed to continue this coverage.For your convenience, powertrain inspection logshave been providedYou should use these logs tokeep track of each year powertrain inspection interval.In the interest of customer satisfaction, if the customer can email the Service Manager, Carlos G***at *** and bring the vehicle to our shop by June 12, for a powertrain inspection,we will reach out to the manufacturer and ask for reconsideration. This is not a promise of reinstatement, but we willforward the inspection to the warranty people and ask for the reconsideration on the customer's behalf. Since the customerhas not had the vehicle to us in at least three years, any proof of maintenance may also be helpful in the reconsiderationprocess. Thank you,Garry F*

Manager Larry G[redacted] has been in contact and is meeting now with [redacted] to come up with a satisfactory solution.

Good Afternoon, The vehicle was originally listed for $22,900, which is shown on the sales order signed by the customer.  The vehicle was discounted to $18,825 to reflect the accidents shown on the vehicle history report.  These accidents occurred under the first owner of the vehicle,...

prior to the vehicle being traded in.The accidents were documented, disclosed, and acknowledged at the time of delivery, shown by the customer's signature on the vehicle history report that is included as part of the deal paperwork.Even after adjusting for the accident report, the miles driven the past two and a half years, and the current condition of the car, a value can still be placed on the vehicle.  We would purchase the vehicle if the customer has the title, or can take it as a trade in.  The amount could be determined after adjusting for the use and current condition of the car.

Complaint: [redacted]I am rejecting this response because:Thank you for accommodating an inspection of my car this morning at your service center.  I have fulfilled your request and now I will wait for the reinstatement of my warranty.  At that time I will accept the response and happily close this complaint as a result.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:I did my car inspected on 6/3/2014 by an authorized Technician (see attached).  Since I was never notified of the warranty stipulation this inspection should satisfy the requirement. Also, since it appears that the reason I was never notified was due to a loss of the businesses' records (among other reasons) I believe the business should reinstate my warranty and will not lift the complaint until my warranty is reinstated.  How business is done between the dealership and headquarters is not of my concern.Regards,
[redacted]

The inspection is a formal process performed and submitted to the manufacturer, who administers the warranty. An oil change and dealer multi-point inspection will not satisfy the manufacturer requirements.  We want to help you and have spoken to our manufacturer representative, who has offered to review the request for reconsideration as long as the inspection is done at our store by 6/12.  Please let us know if you would like to have it performed.

I am hoping that you can help me.  I had filed a complaint with the Revdex.com against a car dealership (Buhler and Bitter, located in Hazlet, NJ) a few weeks ago. Our case number is [redacted]  At this time, I am requesting your help to close the complaint with the Revdex.com.  Since filing my issue, We have been working with one of the Managers at this establishment, who has been a huge help in rectifying and resolving our issue. Is it possible to close this issue with the Revdex.com?  We do not wish to pursue further action with the company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Will need to see the vehicle to verify and diagnose the concern.  Last visit was for maintenance only, appears that prior concern was May 2015, but would be happy to check it.  Customer can set appointment to have the vehicle inspected.  Can get a loaner car as well with an...

appointment, there are some available starting Wednesday 10/12 that would be no charge.  Please let us know what day works for him.

A manager has been speaking with the customer.  Vehicle has been driven 24,000 miles since the purchase.  The customer states there are issues with the vehicle despite spending money with an independent shop. In the interest of customer relations, an offer to buy the car from the...

customer has been made.

Can you please ask the customer to provide the Vin and current mileage of the vehicle so we can research the recall?  Thank you,Garry F[redacted]