Grand Plaza Apartments

The original complaint stated there were problems with shingles pulling upA complete evaluation of the roof showed no shingles were raisedOur roofing supervisor evaluated the entire roof and found no problems with installation or shingle qualityI asked the customer to provide me a written (documented) complaint detailing his concerns so that I can pass this along to the shingle manufacturer as the warranty providerThey will need to come out for an evaluation and must know what the issue isUnfortunately, complete information cannot always be captured in a phone call so this is why I am requesting the customer provide a written complaint "update"

Please be aware that our crew returned to address the homeowners concernsThe shingles were installed during cold weather and there was one area identified as not laying down properlyThis was due to a pinch from installed flashingUnfortunately the homeowner was not at home during this repair,
his neighbors did see our crew at his residenceBest Regards, Robert *** NOTE: He does have a warranty that would certainly be honored if there were any problemsWe will address any concern with installation or product quality

The original complaint stated there were problems with shingles pulling up. A complete evaluation of the roof showed no shingles were raised. Our roofing supervisor evaluated the entire roof and found no problems with installation or shingle quality. I asked the customer to provide me a written (documented) complaint detailing his concerns so that I can pass this along to the shingle manufacturer as the warranty provider. They will need to come out for an evaluation and must know what the issue is. Unfortunately, complete information cannot always be captured in a phone call so this is why I am requesting the customer provide a written complaint "update".

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Chuck  [redacted], I still have not received a phone call and I am wanting someone to come and look at my concerns.