Grand Pontiac Buick GMC Kia/Grand Auto

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response /* (1000, 5, 2015/05/21) */
In reference to Ms***'s complaint, it is correct that the service contracts that are purchased are not refundable, however I have put in a request to have the service contract cancelledI was not at this dealership when the service contract
was purchased, however there is a form that is signed by the consumer that extended service contracts are not required to obtain a loan as well as not refundableAs far as buying in bulk to get cheaper prices, that would not have come from me as there is no such program with a service contract companyI again have requested a refund for Ms*** and the process usually takes to weeks
Initial Consumer Rebuttal /* (2000, 7, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In reference to Mr*** response: I previously signed a dealership cancellation form with Ms*** Finance Manager on March 7, The cancellation form lists both *** and *** *** *** It was to cancel both and states "dealer is responsible for refund"
I did previously state, at the time of vehicle purchase, that finance person heavily implying I would get financed by "rolling" a $extended warranty into a loan
I read Mr.*** has put in a request to have the service contract cancelledI read he,again has requested a refund for me, the process usually taking to weeks
I am willing to accept this response/action from the dealership and a full warranty refund at this time
My preference is to have this issue resolved through the Revdex.com rather than the dealer board
I do thank Mr*** for his time
Final Business Response /* (4000, 19, 2015/09/04) */
I will check with the service contract company again as to the refund, however as I have previously stated, service contracts are generally not able to be canceledI have not heard from Ms***, however I will attempt to rectify this situation as soon as Sept 7, I can not make any promises as to the refund as I have explained before the policy and the form that she signed stating no cancelation of service contracts
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (2000, 21, 2015/09/08) */
August 24,there was no response from the dealershipOn August 25, I wrote a cover letter with my Revdex.com complaint attached and sent it certified mail to Mr***I sent one copy to *** *** and another copy to his property coI requested a response within business days
I was also completing the paperwork for submission to the *** *** ***
August 28, I received a call from *** *** who stated he was co-owner of *** *** He stated that Mr*** did "drop the ball" He repeated the same things Mr*** didIt began to sound as if another brush off would happenHe stated he might be able to get a refund of one forth of the warranty, depending on length, etcI did not agree, this has been such a major problemI had a warranty that covered nothing on my vehicleAlso, I was informed by the finance manager they no longer sold the type of warranty I had due to that problemObviously, there was a problem with the productI requested a refund of at least half of the warrantyHe stated he would submit this to his office person and call me the following weekAfter giving me his office/cell number's, he stated if I did not hear from him by September 3, to call him
I contacted *** *** *** and again they stated the dealership, should they CHOOSE to, can refund the warranty
Approx September 1, I received a call from Mr*** He stated they would refund a pro-rated amount of $and they would mail it to meThat was close to half of what the warranty originally cost meI accepted that response
On September 4, I did receive payment and now consider this issue resolvedThey met the requested deadline and resolution therefor, I did not submit the completed paperwork to the *** *** ***
I now consider this matte resolvedThank you Revdex.com for your assistance!

I spoke with Ms*** today. While the buyers order states that only state and RTD taxes were collected and the buyer signed the agreement Grand Buick GMC will pay for the city tax. There may have been a miscommunication during the negotiations for the vehicle. On most
cash deals only state and RTD taxes are collected unless the consumer lives in the same city as where the vehicle is purchased from the dealer

Initial Business Response /* (1000, 11, 2015/05/27) */
We advertise that we will pay off your trade no matter what you owe. And we will, however the disclosures also state that this is with approved credit ( WAC ). In this case the credit did not meet the standards of the lender and we were unable...

to meet the customers needs. It is unfortunate, however in most cases we are able to meet the needs of the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our company received the referenced complaint from the consumer and upon the request for the refund we issued a check for the amount and the amount of tax collected.  We contacted the consumer and they were satisfied

Yes, we have received the refund. The issue has been resolved. Thank You for your help!