Grand Prix Karting

Per our earlier emails, I am including copies of our correspondenceAs I stated earlier, from a customer service standpoint, we will go ahead and provide you an additional refund of the $that you have requested 0pt"> Good Afternoon, I do apologize for the inconvenience we have put you to for this refundHere is what I have found On 1/18/you came in and charged your credit card(last xxxx) for $for a race pack, head sock and day pass On 1/18/at 12:19pm we issued you a cash refund for $on receipt number I suspect that this is a debit card, so we gave you the cashThis is why the refund has not shown up on your credit card statement I hope this information is helpfulIf you have any questions or concerns, please feel free to reach out to me via email or my phone contact information from below Have a Good Day Please find attached a copy of the receipt for your records Grand Prix Karting Alum Creek Dr Columbus, OH 614-246- Org.nr Receipt Number 1/18/12:PM ------------------------------------------ ------------------------------------------ Subtotal $ Tax $ ------------------------------------------ Total $ ------------------------------------------ Visaxxxx Payment(1/18/2015) $ Cash Refund(1/18/2015) ($62.53) ------------------------------------------ Balance $

Complaint: [redacted] First off they lied in their statement that I requested the pizza be there prior to my arrivalThis was my first time coming to this faculties and they were so unprofessionalI booked the party two weeks in advance paid the depositThey didn't send me my receipt until I had to call numerous times and at first they didn't even see in their system that I booked a partyTwo pizzas were included in packageI did not know they ordered their pizza from outside service I was assuming the pizza was made in the facility if I would've known that I would've ate and had the kids eat first then play the games our pizza sat in a warmer for I don't know how long they said they ordered it for minutes before party started but the pizza taste and felt like they were a day oldThe restroom was out of order I didn't see no plumbing no plumber there the other restaurant they had us use it was filthy dirty urine smell all the rest room smell like sewage we walked in u can see the urine stains underneath it The helmets were not clean in between use of children we stood there and watch the lady put on take the helmets off of a group of children and put them on the next set of children and they didn't look like they were clean prior to the other children using.the jungle gym was filthy my kids wore their socks inside the jungle gym took off the shoes as posted and my kids socks were filthy when they came out the jungle gym

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Per our earlier emails, I am including copies of our correspondenceAs I stated earlier, from a customer service standpoint, we will go ahead and provide you an additional refund of the $that you have requested Good Afternoon, I do apologize for the inconvenience we have put you to for this refundHere is what I have found On 1/18/you came in and charged your credit card(last xxxx) for $for a race pack, head sock and day pass On 1/18/at 12:19pm we issued you a cash refund for $on receipt number I suspect that this is a debit card, so we gave you the cashThis is why the refund has not shown up on your credit card statement I hope this information is helpfulIf you have any questions or concerns, please feel free to reach out to me via email or my phone contact information from below Have a Good Day Please find attached a copy of the receipt for your records Grand Prix Karting Alum Creek Dr Columbus, OH 614-246- Org.nr Receipt Number 1/18/12:PM ------------------------------------------ ------------------------------------------ Subtotal $ Tax $ ------------------------------------------ Total $ ------------------------------------------ Visaxxxx Payment(1/18/2015) $ Cash Refund(1/18/2015) ($62.53) ------------------------------------------ Balance $

In response to Revdex.com Complaint, ID ***: The customer booked a Deluxe Birthday Party in the Grand Prix Karting KIDZone for pm on 4/17/Prior to the event, the customer asked for pizza to be there and ready to be served at 2:pmThe pizza was delivered just before pm
and on time for the party; however, the customer chose to have the children participate in activities prior to eating After the activities, the customer complained the pizza was cold (it had sat for over minutes per the customer's request). In good faith, we offered to replace with a new order, but the customer decided to serve and eat the already ordered pizza anyway We still refunded the cost of the pizza even though we had no fault in the customer's choice to wait to eat Additionally, we provided extra Cotton Candy, plus free Snow Cones and Popcorn, as part of the party; going above and beyond to make the experience enjoyable for the groupOur Sanitary Policy for helmets was followed by our staff, having them disinfected in-between each use Additionally, every racing participant wears a Headsock with the helmet to ensure further sanitary conditionsOur Jungle Gym is disinfected and cleaned per State of Ohio standardsChildren cannot wear their shoes in the attraction, but are encouraged to put their shoes back on after exiting the jungle gym and entering the race track/arcade area to avoid getting their socks dirtyThe customer and children ignored this sanitary rule, which resulted in the dirty socks issueWe had a plumbing issue with one our toilets on Sunday 4/17/We called an emergency plumber to repair and encouraged our patrons to use any of our other two sets of additional restrooms until the problem was corrected The three sets of public restrooms in our facility are cleaned and inspected on a regular basis to ensure sanitary conditions and proper inventory of necessary paper productsThe customer's disputed purchase price of $was not correct, since they only paid $plus taxThey received all the contacted services for that cost, plus additional considerations exceeding an additional $No additional refund will be issued as part of this inquiry

I will attempt to address all of your complaints in order. I was distressed to see that we had associates that were not performing to the expectation that has been setIt is our goal to provide an outstanding experience so that we may retain your business for future endeavorsI will take
appropriate action with all associates you listed in the email that did not perform to acceptable levels
As for the experience on the track, I will attempt to explain a few things that may not be clear to you. You stated "all the different karts" we have, we have adult Karts that are the same model and yearThere is no difference between any of the kartsAs for the race itself, each race actually runs on a "timer loop"This is a device that is embedded in the track that records the time of each lapAt the end of the race, we print out for you a record of your laps, including best and worst lap timesAs these go karts are in essence mini race cars, it is simply not practical or safe to run position races (like how a NASCAR race runs)Most of our customers are people like yourself that come out for a little fun and simply do not have the skill set required to run a race for position. I did see the maintenance man on turn attempting to communicate as you went by put the visor downIn the video clip, your visor is in the full up position, which can be a serious safety hazardThe visors can be cracked a little for ventilation, however in the full up position is just not safeIt is important that the seat belt remain buckled, as if it is not it is no different that driving a car with out the seat beltYou stated in your email that the karts were "sliding and bouncing off the walls". In watching the race, it appears that you were going thru the turns at full throttleAgain, these are race cars, and this will happen if you do not drive under more control
I will be more than happy to refund you the $that you paid for your races that dayPlease feel free to contact me here at Gran Prix Karting (614-246-3278) ext ***. We can work out how to get your money back to you
Once again, I do apologize for your less than ideal experience and will use this complaint as a training aid to better improve our performance going forward

Per our earlier emails, I am including copies of our correspondence. As I stated earlier, from a customer service standpoint, we will go ahead and provide you an additional refund of the $62.53 that you have requested.
0pt"> 
Good Afternoon,
 
 
I do apologize for the inconvenience we have put you to for this refund. Here is what I have found.
 
On 1/18/15 you came in and charged your credit card(last 4 xxxx) for $62.53 for a 3 race pack, head sock and day pass.
On 1/18/15 at 12:19pm we issued you a cash refund for $62.53 on receipt number 4388. 
 
I suspect that this is a debit card, so we gave you the cash. This is why the refund has not shown up on your credit card statement.  I hope this information is helpful. If you have any questions or concerns, please feel free to reach out to me via email or my phone contact information from below.
 
Have a Good Day
 
Please find attached a copy of the receipt for your records
 
            Grand Prix Karting
           1300 Alum Creek Dr.
            Columbus, OH 43209
               614-246-3278
 
                Org.nr 1234567890
 
Receipt Number 4388     1/18/2015 12:19 PM
------------------------------------------
------------------------------------------
Subtotal                             $0.00
Tax                                  $0.00
------------------------------------------
Total                                $0.00
------------------------------------------
Visaxxxx Payment(1/18/2015)         $62.53
Cash Refund(1/18/2015)            ($62.53)
------------------------------------------
Balance                              $0.00

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will attempt to address all of your complaints in order.  I was distressed to see that we had associates that were not performing to the expectation that has been set. It is our goal to provide an outstanding experience so that we may retain your business for future endeavors. I will take...

appropriate action with all associates you listed in the email that did not perform to acceptable levels.
As for the experience on the track, I will attempt to explain a few things that may not be clear to you.  You stated "all the different karts" we have, we have 22 adult Karts that are the same model and year. There is no difference between any of the karts. As for the race itself, each race actually runs on a "timer loop". This is a device that is embedded in the track that records the time of each lap. At the end of the race, we print out for you a record of your laps, including best and worst lap times. As these go karts are in essence mini race cars, it is simply not practical or safe to run position races (like how a NASCAR race runs). Most of our customers are people like yourself that come out for a little fun and simply do not have the skill set required to run a race for position.  I did see t[redacted] man on turn 1 attempting to communicate as you went by put the visor down. In the video clip, your visor is in the full up position, which can be a serious safety hazard. The visors can be cracked a little for ventilation, however in the full up position is just not safe. It is important that the seat belt remain buckled, as if it is not it is no different that driving a car with out the seat belt. You stated in your email that the karts were "sliding and bouncing off the walls".  In watching the race, it appears that you were going thru the turns at full throttle. Again, these are race cars, and this will happen if you do not drive under more control.
I will be more than happy to refund you the $63.57 that you paid for your races that day. Please feel free to contact me here at Gran Prix Karting (614-246-3278) ext 231. We can work out how to get your money back to you.
Once again, I do apologize for your less than ideal experience and will use this complaint as a training aid to better improve our performance going forward.

Per our earlier emails, I am including copies of our correspondence. As I stated earlier, from a customer service standpoint, we will go ahead and provide you an additional refund of the $62.53 that you have requested.
 
Good Afternoon,
 
 
I do apologize for the inconvenience we have put you to for this refund. Here is what I have found.
 
On 1/18/15 you came in and charged your credit card(last 4 xxxx) for $62.53 for a 3 race pack, head sock and day pass.
On 1/18/15 at 12:19pm we issued you a cash refund for $62.53 on receipt number 4388. 
 
I suspect that this is a debit card, so we gave you the cash. This is why the refund has not shown up on your credit card statement.  I hope this information is helpful. If you have any questions or concerns, please feel free to reach out to me via email or my phone contact information from below.
 
Have a Good Day
 
Please find attached a copy of the receipt for your records
 
            Grand Prix Karting
           1300 Alum Creek Dr.
            Columbus, OH 43209
               614-246-3278
 
                Org.nr 1234567890
 
Receipt Number 4388     1/18/2015 12:19 PM
------------------------------------------
------------------------------------------
Subtotal                             $0.00
Tax                                  $0.00
------------------------------------------
Total                                $0.00
------------------------------------------
Visaxxxx Payment(1/18/2015)         $62.53
Cash Refund(1/18/2015)            ($62.53)
------------------------------------------
Balance                              $0.00

Complaint: [redacted]First off they lied in their statement that I requested the pizza be there prior to my arrival. This was my first time coming to this faculties and they were so unprofessional. I booked the party two weeks in advance paid the 70.00 deposit. They didn't send me my receipt until I had to call numerous times and at first they didn't even see in their system that I booked a party. Two pizzas were included in package. I did not know they ordered their pizza from outside service I was assuming the pizza was made in the facility if I would've known that I would've ate and had the kids eat first then play the games our pizza sat in a warmer for I don't know how long they said they ordered it for 45 minutes before party started but the pizza taste and felt like they were a day old. The restroom was out of order I didn't see no plumbing no plumber there the other restaurant they had us use it was filthy dirty urine smell all the rest room smell like sewage we walked in u can see the urine stains underneath it.  The helmets were not clean in between use of children we stood there and watch the lady put on take the helmets off of a group of children and put them on the next set of children and they didn't look like they were clean prior to the other children using.the jungle gym was filthy my kids wore their socks inside the jungle gym took off the shoes as posted and my kids socks were filthy when they came out the jungle gym.