Grand Prix Subaru

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent emails to business explaining that I wanted correspondence in writing instead of over the phone I forwarded my emails over to Revdex.com with attached invoices as backup to my complaint Not only was the belts not replaced but I was charged for oil filter disposal that I was never informed about prior to getting my oil change I was quoted a price for the oil change and was surprised when I received the oil filter disposal charge as well which all the other auto shops did not charge me for To make matters worse, the belt was not replaced I stated in my email to Daniel R [redacted] (Manager) that I want the same price as Pit Stop in [redacted] will charge me for the belts which is half of what grand prix subaru charged me and a refund for the oil filter disposal Daniel R [redacted] still has not replied and two days have gone by [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The check that was sent to me which I received today was only $ Per Daniel R***, he will be refunding me the expediting fee but this is not included in the check that I received today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It has been almost two weeks and I have not got back my refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We resolved the complaint, an error was made on our part with regard to the amount of money that was to be refunded to the customerWe have since sent out a check for the full amount

The checks are coming separately as they are for different amounts

We were waiting to issue the refund check because the customer had a Loan on the Vehicle with Chase Bank N.A I was trying to verify if the loan was paid or not because as per our dealer agreement, we need to issue the check to both the bank and the customer If the vehicle was paid in full, I need proof that it was paid and then I can issue the check to the customer I have never received a phone call or email from this customer about this issue I had spoken to Subaru on Sept [redacted] with the above response They called me back on Sept [redacted] to let me know that the loan was paid off Even though I did not have the proof I was going to issue the check today I assumed Subaru was contacting the customer, since they had spoken before I had called the customer myself and left a message at the end of August to verify the loan status I did not receive a call back from the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My car had a loan with Suraru Motors Finance, which was directly offered by Subaru of AmericaAfter my car was paid in full at July [redacted] 2014, I called Grand Prix Subaru time in the total of minutesI faxed over the statement shows my car was paid in full to Grand Prix Subaru at August **, I also requested Subaru Motor Finance fax this dealer a copy of statementThe finance department never answered my call or returned my callThat's why I have to call Subaru of American every time, at least, in most of time I can spoke with some one They had got my refund check since August ***, Attached is the call, fax and email In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] account is not entirely accurate, I have detailed the discrepancies below Overall, we worked diligently to serve [redacted] and as such offered her a credit as a form of goodwill Our offer of goodwill was voided when she published deceptive statements contrary to the efforts put forth by myself and the entire Grand Prix Subaru team While working to satisfy [redacted] , we offered many things including unwinding the sale of the original vehicle and allowed her to choose from multiple vehicles.The mileage concern she speaks of was never an issue of deception When advertised the correct mileage was displayed; the issue relates to a new cluster being installed in the vehicle which was corroborated by:1) Vehicle history report2) Manufacturer service repair recordsIn conclusion, we are only seeking her equal participation in the overall spirit of working togetherVery truly yours,Dan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
None of the documents I signed show the charge for $expediting feeIt only shows LICENSE AND TITLE (EST) for the $chargeI was not informed about the $expediting fee during my purchase I have not yet received the unused DMV fee of $ I was not informed about these details until I filed a complain
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have left a message for *** ***, so that I may better understand in her own words what transpired. It seems to me that if we made an error we will 100% take responsibility and refund her the disputed amount. However there are instances where a vehicle will be maintained elsewhere
prior to visiting out facility; as a result improper work could have been performed. In the case of a broken wheel bolt, that is often caused by over-torqueing during a previous service. Over 28,passed between their two most recent visits which leaves a question about service.My desire would be to resolve this and cover them any wrongdoing on our part.Very truly yours,Dan R***

A refund was processed on June **,

We sincerely apologize for the delayed refund of your deposit and hope we have not inconvenienced you muchAt this point your refund has been processed and the check sent out to your home address. If there is anything that I may be able to assist with going forward, please do let me
know. Very truly yours,DanDaniel SR***General ManagerGrand Prix Subaru***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer was refunded on June *** for $1000.00 Thank youTina K***
*** ManagerGrand Prix Subaru

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** has been very helpful and exceeded my expectations in helping me resolve this issue.Sincerly,
*** ***

Tell us why here...We refunded the deposit on June ***, and mailed to the customer.There was a mis-communication between the sales manager at the showroom and the accounting office whichis at a different locationWe apologize for the inconvenience.Grand Prix Subaru

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are not being honest I was not told about the odometer issue prior to the purchase It was not listed in the vehicle history report I was showed and I was not shown a manufacturer service repair record. If it was listed, I wouldn't have purchased the car with the odometer issue and then wanted to return it They gave me the credit as part of the exchange for all of the trouble I went through and the numerous visits I had to make to the dealership It was negotiated as part of the purchase, not a gesture of goodwill
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The service agreement for $300 was never charged to the customer, Grand Prix Subaru paid in full for the contract as it was part of a promotion we were running at the time of delivery.  All paperwork clearly shows that she was never assessed a charge for the warranty, as all...

purchases are itemized on the bill of sale.The Zurich Protection agreement was an upgrade from the standard one year, no-cost, paint protection.  This product is non-refundable as the product once applied cannot be removed; however a request to cancel the Zurich Protection was never made.I have personally had conversations explaining the details of this with the customer's mother; my phone messages to the client have gone unanswered.Subaru of America is fully aware of the situation; they have investigated and concluded at no time did the customer pay for a Service Contract.The deposit of $2000 is fully accounted for in the purchase of the car; not for a service contract.Said warranty can be cancelled, though no proceeds will be due to the customer.