Sign in

Grand Prize Chevrolet Cadillac Buick GMC

Sharing is caring! Have something to share about Grand Prize Chevrolet Cadillac Buick GMC? Use RevDex to write a review
Reviews Grand Prize Chevrolet Cadillac Buick GMC

Grand Prize Chevrolet Cadillac Buick GMC Reviews (6)

The business has responded Please see below:
*** *** purchased a Chevrolet Equinox from our dealership on January *, We value *** *** as a customer and are
interested in his satisfaction with our dealershipHowever, we are not in a position to meet his "desired settlement" of paying $to settle his Ford obligations as that was not part of the negotiated transactionAfter reviewing our deal file, from the sales consultants initial worksheet to the final lease agreement, we could not find any document that either imply, assume or show that we had any knowledge of a possible trade, lease payment or overmileage charge that the dealership would be responsible forWe make it a practice to be as transparent as possible and in this instance I can say with certainty the company has lived up to its documented financial obligations in wholeUnfortunately, for *** *** this financial obligation is his to bear

The business has responded Please see below:
*** *** leased a Cadillac Escalade on June *, During the delivery process we offer all of our customers multiple
optional products to help protect their investmentIn *** ***’ complaint he stated that he was offered three products, Theft Avert, Key Replacement and Tire and Wheel protection*** *** then states that he declined one of the products as a result we printed a new lease agreement for him to signThat lease agreement clearly states in section “Optional Products and Services” (attached) and requires the customer initial by each individual product (Theft Avert and Key Replacement) which he didGM Financial (the leasing company) then sent a letter (attached) that certain items on the contract needed to be clarifiedSpecifically items Line did not print as accurately as it could have disclosing $per excess mile Line should have an X in the box Line should have disclosed the term and the name of provider His claim that charges were added to the contract is falseWe are concerned with *** *** satisfaction with the transactionThe fact that the Key Replacement is an optional purchase we are recognizing this complaint as a formal request to cancel and have reimbursed *** *** with a check (attached) for $plus tax in the amount of $totaling $for final settlement in this caseInternally, the dealership reviewed its processes with our business managers to ensure policies are being followed to accurately explain and disclose all facets of lease agreements

I am left dumbfounded by how utterly & inexcusably poor the Service Deptis at this dealerMy wife & I purchased a pre-owned Equinox a few years back (including the extended warranty)From DAY ONE the vehicle had (noticeable) issuesThe driver's window motor was week and the drivers seat "elevator" switch worked intermittently (wouldn't lower the seat)I'd brought this to their attention numerous times and was told that they "found nothing -- can't replace the parts if they couldn't recreate the issue"...yet it happened to My Wife and I EVERYDAY(!!!!!)Mind you, when I brought this to their attention AGAIN (once the extwarranty ran out) they we're all too happy to quote a price to fix the issues -- how incomprehensibly convenient for themThen!!! Then!!! I was made aware by a friend & colleague who wound up working for them in service as a Technician, of an ongoing oil consumption problem the cylinders have -- WHICH CHEVY KNEW OF ALL ALONG!!!!!! The vehicle has been 90% Dealer Maintained other than the occasional Oil Change & Tires, I am saying this because when I confronted one of the troglodytes the Service Dept"employs" as a "Service Consultant about this Oil Issue it seemed as if "IT" (read: Troglodyte) -- seemed to have full knowledge of thisBut GM on the will only honor the campaign (undisclosed - recall to customers) until 120K miles -- To Grand Prize Service: YOU KNOW OF THIS ISSUE!!! ALL THE DOZENS OF TIMES MY VEHICLE WAS THERE FOR SERVICE, YOU MIGHT HAVE THOUGHT TO BRING THIS TO MY ATTENTION AND ATTEMPT A LITTLE OF SOMETHING CALLED "SUPERIOR CUSTOMER SERVICE"!!!!!
If anyone reads this, and in the past few years have had to replace the cylinder engine in your Equinox, GM knows of this!! The engine burns Oil -- quart every milesThey ALL do -- NOT "some"If you've paid to have an engine replaced, they ripped you offIt should have been replaced FOR FREE!!!*** *** There are currently dozens of Clash Action Lawsuits regarding thisGM & Grand Prize knowingly HID THIS FROM YOU!! Treated you as fools & charged you for something that should have been handled before it became an issueGet a lawyer!! Get your hard earned money back from these thieves!!!
If I could give negative stars, I would

This is posted as a review rather than a complaint because I am actively seeking dispute resolution through other channels
I brought my car here for service when it displayed sudden, multiple symptoms consistent with a computer system malfunction Before even seeing the car, the service adviser wrote the symptoms up as separate, unrelated issues, each with a diagnostic fee That’s their policy, he explained
It was later explained to me that the car needed a transmission control module, which would cost $644, installed They could provide no assurance that this would resolve all the issuesThe service adviser insisted that this repair needed to be done so diagnostics could be run again and only then would they know if anything else was needed He did assure me, however, that replacing the module would resolve 75% of the symptoms The car was not drivable in its present state and I knew no other local shops, so I authorized the replacement
The car remained at Grand Prize for four days, until the replacement was completed I was then informed that it needed an engine control module, for an additional cost of $- $ Again, they could offer no assurance that this would resolve all the symptoms / issues They were certain the module required replacement, and they’d have to run diagnostics again I declined the repair this time How is it that a Chevrolet certified service center cannot completely and correctly diagnose one of its own cars and provide a complete estimate to the customer prior to repairs taking place?
I attempted to get assistance from Chevrolet’s Customer Assistance Center, but was unsuccessful I eventually closed out the invoice with Grand Prize and retrieved the car Not a single issue had been resolved with the replacement of the transmission control module To the contrary, there were new fault lights illuminated and none of the instruments on the dashboard worked now I contacted the Director and the Manager of the service department at Grand Prize and explained all this They invited me to work with the same service adviser in order to try and rectify my issues The only thing that came out of a subsequent phone conversation with the service adviser was an offensive offer to bring the car back and receive a 10% discount on any additional repairs
I had the car towed to a reputable garage The technician there was surprised that the car had been to a dealer for service because he immediately found two ground wires with enough corrosion to cause the symptoms for which it was brought in for service Not only did he feel this was visible and obvious, but he expressed doubt that the car could have been properly diagnosed at all with these wires in the condition they were in They should have been repaired first, before anything else Mind you, the Grand Prize service adviser stated multiple times that wiring had been checked to rule that out as a cause before replacing the modules The second mechanic repaired the ground wires, cleared the fault codes and road tested the car successfully The car did not need the engine control module Grand Prize insisted it did, and in hindsight I’m doubtful it needed the transmission control module, either
Grand Prize ripped me off for $over the course of a week, and all that was needed was two hours of honest diagnostics and a simple wiring repair, at just over $ I don’t personally believe it was an accident, either I believe the service adviser at Grand Prize attempted to build a bill, stringing the customer along one authorization at a time They’re either lazy/incompetent, or unethical Either way, do not take your car here for service

Review: I leased a new vehicle in June. When reviewing the lease agreement, I noticed it was "padded" with several thousands of dollars in "add-ons", such as lost key replacement, vin etching, tire and wheel road hazard, etc.

These items were never offered to me, but were in a most sneaky manner, added to the contract without my consent, hidden amongst a 21 inch long document of numbers and fine print.

When I brought this to Rosalia, the finance manager's attention, she ripped up that contract and printed a new one without these charges.

HOWEVER, a month later, I receive a letter from GM Financial stating that there were some items on the contract I signed that were blank, "but don't worry, the dealer corrected them", ADDING BACK IN THOSE CHARGES!

This is not only dishonest, but it is fraudulent as someone, presumably Rosalia, altered this financial document AFTER I signed it.Desired Settlement: I want my contract amended to remove these charges, and I want Rosalia PERSONALLY, as well as Grand Prize Cadillac officially reprimanded for their actions, as well as an inquiry request be made to the NYS Banking department for fraud.

Business

Response:

The business has responded. Please see below:[redacted] leased a 2015 Cadillac Escalade on June *, 2015. During the delivery process we offer all of our customers multiple optional products to help protect their investment. In [redacted]’ complaint he stated that he was offered three products, Theft Avert, Key Replacement and Tire and Wheel protection. [redacted] then states that he declined one of the products as a result we printed a new lease agreement for him to sign. That lease agreement clearly states in section 17 “Optional Products and Services” (attached) and requires the customer initial by each individual product (Theft Avert and Key Replacement) which he did. GM Financial (the leasing company) then sent a letter (attached) that certain items on the contract needed to be clarified. Specifically 3 items 1. Line 8 did not print as accurately as it could have disclosing $.25 per excess mile 2. Line 16 should have an X in the box 3. Line 17 should have disclosed the term and the name of provider His claim that charges were added to the contract is false. We are concerned with [redacted] satisfaction with the transaction. The fact that the Key Replacement is an optional purchase we are recognizing this complaint as a formal request to cancel and have reimbursed [redacted] with a check (attached) for $750.00 plus tax in the amount of $62.81 totaling $812.81 for final settlement in this case. Internally, the dealership reviewed its processes with our business managers to ensure policies are being followed to accurately explain and disclose all facets of lease agreements.

Review: When I went to grand prize Chevrolet in [redacted] I spoke to [redacted] the salesman I advise him that I wanted to trade my ford explore which I leases from ford 02-**-2013 and I told them I have one payment lift to be pay by 01/**/2015 and also the car have 1,900 mile over so when I explain to him. he reply told me that all this will be take care by them not to worried so I leases equinox this was on 01/**/2015

the same day I leases they took me to finance dept. an I field out paper with nothing on it I told them I hold I am dealing with honest people. so when I got a bill from ford I when back to them and told them that there suppose to take care this matter they told me there was no trade in deal. I told them you took my ford you transfer my insurance plate you took my keys so you are telling me that I am going to transfer insurance and my truck expect me to make the payment that was left no that doesn't make centDesired Settlement: I am looking for them to pay the bill that ford send me and what they agreed to $2453.33

Business

Response:

The business has responded. Please see below:[redacted] purchased a 2015 Chevrolet Equinox from our dealership on January *, 2015. We value [redacted] as a customer and are interested in his satisfaction with our dealership. However, we are not in a position to meet his "desired settlement" of paying $2453.33 to settle his Ford obligations as that was not part of the negotiated transaction. After reviewing our deal file, from the sales consultants initial worksheet to the final lease agreement, we could not find any document that either imply, assume or show that we had any knowledge of a possible trade, lease payment or overmileage charge that the dealership would be responsible for. We make it a practice to be as transparent as possible and in this instance I can say with certainty the company has lived up to its documented financial obligations in whole. Unfortunately, for [redacted] this financial obligation is his to bear.

Check fields!

Write a review of Grand Prize Chevrolet Cadillac Buick GMC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Grand Prize Chevrolet Cadillac Buick GMC Rating

Overall satisfaction rating

Description: AUTO DEALERS-NEW CARS

Address: 32 Route 304, Nanuet, New York, United States, 10954

Phone:

Show more...

Web:

This website was reported to be associated with Grand Prize Chevrolet Cadillac Buick GMC.



Add contact information for Grand Prize Chevrolet Cadillac Buick GMC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated