This is in response to [redacted],Our company was subcontracted by First American home warranty Co. To do a repair on the portable spa. I informed [redacted] that as per his policy, the warranty co would not pay for for access to the equipment.I did mention the canopy, however I also mentioned...
"access issues" and stated that the side panel would need to be removed and "possibly" would have to move the canopy.I told him our normal hourly rate is $95.00 and we would be fair with him and only charge him the $95 even if it took longer.On the day of service we were able to remove the panel and access the pump that needed replaced without moving the canopy, we were able to work around it.We informed [redacted] that since we didn't have to remove the canopy, and that we just had to remove the panlel, we would only charge him half of the service call. $47.50When our technician asked to be paid after the job was complete, [redacted] told him the insurance was covering all costs.So the next day my office called [redacted] for payment, he refused and said we did not move the canopy, then my office said that the charge is for "access issues" which include the removal and reinstallation of panels. He said no one told him that. My office reminded him of the 3 previous conversations about "access issues". He said the only thing mentioned was the canopy. Then my office told him the only wording used was "access issues" (my office did not know the access issue was a canopy, they only knew it was access issue.)(this is the term we use because it can be many things that can be access issues I.e. Canopies, decks, trees, etc.anything that is between the equipment and our techs). He then responded by calling my office manager "a big fat liar"Then I called and left [redacted] a message, it was not rude, it was straight forward. I stated that since he refused to pay on two different occasions I would be left with no other choice but to take him to small claims court, and I would hold him responsible for any fees incurred.[redacted] was also reminded of the "access issue" on multiple occasions before the scheduled visit, once by me at the home, then twice by my office manager, (once when the job was scheduled, then again on the day before when a confirmation call was made.) also the office never mentioned the canopy they only said "access issues" . On all 3 occasions [redacted] understood and agreed to the charges.We would like payment of $47.50 and an apology to my office manager for his thoughtless childish remark.
This is in response to [redacted],Our company was subcontracted by First American home warranty Co. To do a repair on the portable spa. I informed [redacted] that as per his policy, the warranty co would not pay for for access to the equipment.I did mention the canopy, however I also mentioned...
"access issues" and stated that the side panel would need to be removed and "possibly" would have to move the canopy.I told him our normal hourly rate is $95.00 and we would be fair with him and only charge him the $95 even if it took longer.On the day of service we were able to remove the panel and access the pump that needed replaced without moving the canopy, we were able to work around it.We informed [redacted] that since we didn't have to remove the canopy, and that we just had to remove the panlel, we would only charge him half of the service call. $47.50When our technician asked to be paid after the job was complete, [redacted] told him the insurance was covering all costs.So the next day my office called [redacted] for payment, he refused and said we did not move the canopy, then my office said that the charge is for "access issues" which include the removal and reinstallation of panels. He said no one told him that. My office reminded him of the 3 previous conversations about "access issues". He said the only thing mentioned was the canopy. Then my office told him the only wording used was "access issues" (my office did not know the access issue was a canopy, they only knew it was access issue.)(this is the term we use because it can be many things that can be access issues I.e. Canopies, decks, trees, etc.anything that is between the equipment and our techs). He then responded by calling my office manager "a big fat liar"Then I called and left [redacted] a message, it was not rude, it was straight forward. I stated that since he refused to pay on two different occasions I would be left with no other choice but to take him to small claims court, and I would hold him responsible for any fees incurred.[redacted] was also reminded of the "access issue" on multiple occasions before the scheduled visit, once by me at the home, then twice by my office manager, (once when the job was scheduled, then again on the day before when a confirmation call was made.) also the office never mentioned the canopy they only said "access issues" . On all 3 occasions [redacted] understood and agreed to the charges.We would like payment of $47.50 and an apology to my office manager for his thoughtless childish remark.