Grand Sport Auto

Review: My car had been scratched at a car wash. Took my car to Grand Sport Auto Body be wet sanded and buffed. When completed they had chipped the paint and refused to fix the issue.Desired Settlement: $503.50

Business

Response:

[redacted] was referred to Grand Sport by a car wash. [redacted]'s vehicle was damaged at the car wash and they agreed to pay for the damage. An estimate was prepared to buff and polish the areas of the vehicle that had minor blemishes and only the left fender required painting. [redacted] picked up on Fri 2/22/13. On Monday 2/25/13 he contacted the shop and spoke with the manager. [redacted] believes that we took chunks of paint off his roof. The manager explained that we did buff and polish the roof upon his request and that often after a panel is buffed imperfections or prior damage can become more pronounced. We quality check the vehicles prior to delivery to ensure that all the items billed for are completed to the highest level of quality. We stand behind our lifetime warranty and our goals is to create an excellent experience. If [redacted] would like us to review the damage he feels was caused during course of the work performed we will have a regional manager look at the vehicle with him. We will confirm that this offer has been made available to **. [redacted]