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Grand Travel & Tour

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Grand Travel & Tour Reviews (1)

Initial Business Response /* (1000, 5, 2015/10/09) */
In response to client's complaint against our advertisement and the tour guide's language ability, we would like to advise our reply as follows:
We did mention in our advertisement that there would be bilingual speaking (English & Chinese)
tour guide service throughout the tourBut 'Chinese' does not necessarily imply to 'Mandarin' only and we did not specify Mandarin to be used in the tour
The tour guide *** ** confirmed that he did provide narrative first in English, then in Cantonese and finally in Mandarin to the small Mandarin-speaking group
As Mandarin is not Mr*** mother tongue, his Mandarin speaking ability may not be as good as a native speakerHowever, he could still at least communicate with tour members with his relatively simple but comprehensible MandarinWe did not receive similar comments from the other tour members who also requested Mandarin service
As we always say to our retail agents, they could let us know their clients' language preference and special requestThough we may not guarantee, we do always try our best to accommodate their request
Based on the above facts, their claim on any advertisement is not justifiedOn the other hand, we feel sorry for the tour guide's language standard and the unpleasant experience that they might have during the tour
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern,
We quote *** ***'s "we did not specify Mandarin to be used in the tour," Our responses-This is exactly what your problem is, you should have specified "Mandarin is not used in the tour" in your promotional ad, then we would not have wasted thousands dollars to be your scam victims
We quote *** ***'s" 'Chinese' does not necessarily imply to 'Mandarin' only," Our responses-Almost all of Chinese learn Mandarin in schools, local people do communicate with dialects each other, however when Chinese from different regions meet together Mandarin is the only medium for universal understandings among each other, It is exactly you should have done in your tour but you failed squarely
We quote *** ***'s " he could still at least communicate with tour members with his relatively simple but comprehensible MandarinWe did not receive similar comments from the other tour members who also requested Mandarin service." Our responses-During the whole trip Mr** did not speak Mandarin, in rare case he uttered couples of words, not meaningful sentencesAlso during the trip Mandarin speaking members were all on his face to protestMy wife and I pitied the guy and took easy on himIt was not his fault but yours, you should not have put him on that spot
We quote *** ***'s "As we always said to our retail agents, they could let us know their clients' language preference and special request" Our responses-When we contacted retail agents, they did not mention at all that the guild speaks Cantonese only
We quote *** ***'s "Based on the above facts, your claim on any advertisement is not justified." Our responses-Grand Holidays misguided advertisements costed us fortunesWe demand grand holidays recognising and correcting it to avoid future victims like usSince Grand Holiday has been in business for years, Our case must not be the only incident here, We ask Revdex.com to conduct a thorough investigation to protect consumer rightsWe ask grand holidays reimburse proportionally our loss
Sincerely,
*** *** and ** ***

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Address: 36 N Bedford St, East Bridgewater, Massachusetts, United States, 02333

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