Initial Business Response / [redacted] (1000, 8, 2017/07/04) */ Newfoundland Power received this inquiry regarding the billing usage and charges at a vacant home this week. We have reviewed the account and the plan will be to complete an in-person high bill investigation to address the concerns. A local... management representative has been in contact with the customer and is in the process of arranging a home visit as soon as convenient for the customer. At the home visit, our representative will discuss the usage patterns with the customer and complete an on site assessment of the home's electrical system. They will ensure the meter is operational and evaluate any potential factors that would create electrical usage that is higher than the customer expectation. We will work with the customer to identify and mitigate these factors.
Initial Business Response /* (1000, 8, 2017/07/04) */
Newfoundland Power received this inquiry regarding the billing usage and charges at a vacant home this week. We have reviewed the account and the plan will be to complete an in-person high bill investigation to address the concerns. A local...
management representative has been in contact with the customer and is in the process of arranging a home visit as soon as convenient for the customer. At the home visit, our representative will discuss the usage patterns with the customer and complete an on site assessment of the home's electrical system. They will ensure the meter is operational and evaluate any potential factors that would create electrical usage that is higher than the customer expectation. We will work with the customer to identify and mitigate these factors.
Initial Business Response / [redacted] (1000, 8, 2017/07/04) */ Newfoundland Power received this inquiry regarding the billing usage and charges at a vacant home this week. We have reviewed the account and the plan will be to complete an in-person high bill investigation to address the concerns. A local... management representative has been in contact with the customer and is in the process of arranging a home visit as soon as convenient for the customer. At the home visit, our representative will discuss the usage patterns with the customer and complete an on site assessment of the home's electrical system. They will ensure the meter is operational and evaluate any potential factors that would create electrical usage that is higher than the customer expectation. We will work with the customer to identify and mitigate these factors.
Initial Business Response /* (1000, 8, 2017/07/04) */
Newfoundland Power received this inquiry regarding the billing usage and charges at a vacant home this week. We have reviewed the account and the plan will be to complete an in-person high bill investigation to address the concerns. A local...
management representative has been in contact with the customer and is in the process of arranging a home visit as soon as convenient for the customer. At the home visit, our representative will discuss the usage patterns with the customer and complete an on site assessment of the home's electrical system. They will ensure the meter is operational and evaluate any potential factors that would create electrical usage that is higher than the customer expectation. We will work with the customer to identify and mitigate these factors.