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Grand Ventures Travel

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Grand Ventures Travel Reviews (1)

Response to Case [redacted]   I consider Octavius a loyal customer who has been in several times with three of his vehicles.  As with each of our valued customers, we tried to be sure he has been satisfied each time.   To this point, on 3/18 he was in with a concern regarding an...

oil leak. We pulled his vehicle in and found the gasket on the oil drain plug was failing. This is normal over time.  Due to the relationship and the amount of services he has allowed us to do on his vehicles we inspected the vehicle and replaced the drain plug at no cost to Octavius.  Regarding his current concern with the Traverse, we have recommended services to replace a mechanical blend door actuator under the dash which he has declined.  On 3/27/2017 Octavius was in because his AC was not blowing cold.  At this point we had not done any AC work on the vehicle.  We did an inspection and found the compressor was not engaging.  After connecting the vehicle to the AC machine, we identified there was no pressure in the system*.  We conducted a leak test which the system passed*.  We then recharged the system.  The vehicle was blowing cold at 50 degrees when we were finished*.  Again, Octavius was not charged for any of this work.  We were just happy it was a simple fix and we could get him back on the road. On 4/26/2017 Octavius returned upset his AC was no longer blowing cold.  We again identified the compressor was not engaging and that the system had lost all pressure*.  We proceeded to conduct another leak test which this time the system failed.  At no cost to Octavius we recharged the system and included a dye.  We determined the leak was at the compressor*.  We recommended replacing the AC compressor.  Unfortunately, there is nothing we did or would have done to cause the current issue with the AC compressor.  We are a small family owned shop and take pride in our work.  We respect our customers and value their time and the work they allow us to do for them.      *Our inspection notes which are emailed to our customers contain pictures documenting these findings.       Greg N[redacted] Meineke Car Care of Plainfield

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