Grand View Windows & Siding

I'd prefer to work on a solution than to start name callingI've never been called a Narcissist before although I have been diagnosed with ADD and being a perfectionist by Dr [redacted] ***, a psychologist who hired me to do her roof and finish the installation a company had done the previous year on her windows years agoI work well with systems, which makes me a great installer and enables me then to track where my helpers are on in each step of an installationHowever, it does make me impatient with helpers who won’t follow directionsCertainly I apologize for having [redacted] on the job, but I was trying to give someone a chance who wasn't able to find work for quite some time and has since become homeless I hold no animosity against anyone, everyone has problems and resentments are dangerous for my health as I am involved in a recovery program, quitting alcohol years ago So here are some ideas I had 1) [redacted] and I could meet with ***, ***, both, either or a trusted family member and go over her concerns on caulking, he, she or they can show me how they want the caulking done so I can make it all match to their satisfaction 2) [redacted] and I could go out there scheduled when no one is there and they could simply send me photo's of the areas of caulking that they are concerned about to either of the following email addresses, [email protected] or [redacted] @GrandviewWindowsInc.com Andrea can set a time for service, when ***, [redacted] or both is there or not? 3) They could simply put a piece of masking, electrical or duct tape on the area's of caulk she is concerned with, before we go out there so we don't have to bother either [redacted] or [redacted] while there home, or not home and we’ll take care of it I will have Andrea call Wed 5/20/after 5:in the early evening to attempt to set up an appointment for serviceI just request that everyone communicate together in a professional manner like the call is being taped, Andrea is a sweet girlI would definitely have [redacted] with me to take care of any touch up needed so everyone is comfortable that things are kept on board As I had previously stated, It was getting later in the day during ***'s installation and apologize for any nails [redacted] may have missed during his clean up, while I was caulking [redacted] really is a heck of a nice guy and a Great worker and in general I am really proud of him, so I'll make a note that he should look more carefully for stray nails Again, I'll apologize for missing the caulking on the top of the front two windows under the awning and any of the other areas’ of touch up I may have missedI would have had no problem going out to ***s home Saturday following the Friday installation to do any touch up or go over what ever concerns she had, had she shared them with me during installation or called when she noticed them Were past all that, I believe everything happens for a reason so I propose we work on a solution so everyone involved can use this situation for personal growth and HappinessI have been blessed with a wonderful career, great employees, a healthy hard working daughter, the ability to winter in Florida and tons of great friendsI accept that not everyone is going to hit it off, so I suggest we get this done, move down the road and I pray everyone finds the Happiness we all deserve I believe God has a great sense of humor, so I look forward to coming up with a mutually agreeable resolution If none of these ideas are agreeable, then my attorney’s ####-###-#### his name is [redacted] and I’ll wait for ***’s recommendation after hearing from ***’s attorneyPlease note; any snide comments, name calling, yelling at myself or my employee’s will force me to have any further correspondence go through ***, period Thank you, [redacted] Grand View Windows

I was surprised it was a complaint on the job I had just
installed Friday 8th 2005.
 
I was never informed by [redacted] that there was any problem with
the work preformed and she had my cell # as all my customers. I was never even
afforded the opportunity to fix anything that may be...

incorrect before a $3,000
refund was demanded to redo a perfectly fine installation.  Back in 05’ I was running 15 crews between Milwaukee
and Palm Beach Florida
where we installed Hurricane resistant windows where the strictest building
codes in the World exist. I will happily meet any professional [redacted] would like
to examine her installation. I’ve redone other company’s installer’s work on
multiple occasions so I welcome anyone of her choice to critique my job, as long
as I can examine one of their jobs to confirm I’m not being played! I can
provide the names and addresses of the jobs people who have paid me to redo
work done by a different company that I had to fix, if you’d like I can forward
those names and addresses? I actually have politicians who recommend my
credentials on Linkden.
 
I sold [redacted] the windows with her boyfriend [redacted] present on April 17th 2015, with a
start date of June 1st completed June 4th.  On Monday May 4th [redacted] called to
ask me if the windows were in, and I told her I wasn’t sure I’d check they very
well may be as I get a truck on Mondays and Wednesday’s but that the start and
completion dates aren’t for another 4 weeks. I then explained to [redacted], that the
manufacturer wouldn’t notify me until the following day once they were able to
sort and count the units. I got the list on Tuesday early evening so I didn’t
want to call [redacted] until I could arrange the delivery and installation
considering she’s calling me 10 work days after ordering, obviously anxious. I
had promised to make her my priority and I was able to set up delivery and
installation for Thursday. Which, I arranging ahead of 8 other orders that were
received for Grand View Windows on that particular delivery truck.
 
I thought [redacted] would be happy I called her Wednesday to tell
her I’d be able to deliver and install the windows tomorrow, Thursday May 4th.
At which time [redacted] explained to me that we wouldn’t be able to deliver them in
the morning as she going to the graveyard, and she didn’t want to cancel her
ride. I was a bit taken back because she’s retired and was calling me the
previous Monday as she was anxious to get them installed, but no big deal I understand.
So I asked if she could have someone just let us in, she said no but you could
start the job at 1:00 pm.  I explained to her that we could have them
delivered but probably wouldn’t be able to start installing the windows until
the following day. Then I reminded [redacted] that there was a COD due of 3100.00 at
delivery and she said, NO, and started ranting “I’m not paying anymore until
the jobs done.” I explained that we had all 3 read through, when making the
agreement 2 weeks earlier and that $3,100 was due on delivery. She went on to
say, “how do I know you won’t run off with my money and do nothing.” To which I
replied, that’s absurd the windows would be delivered, we’ve been in business
since 1998 and take pride in having an A+ with the Revdex.com both in Milwaukee
and Palm Beach Florida.
Then the phone went dead for a while, I didn’t know what else to say? Finally [redacted]
stated well if I agreed to it, I guess I’ll pay it…  
 
As policy, Grand View Windows write the orders with 40% down
– 40% on delivery and 20% on completion. In 2008 when the housing [redacted]et
crashed Grand View Windows lost $165,000 in COD’s people decided they couldn’t
pay. It cost our company dearly having to cut back advertising and lay people
off. We would take small deposits with the balance due on completion. We DO NOT
do that anymore and payments were explained to [redacted] and her boyfriend [redacted] when
sold.  I mention this because look at the
amount she’s demanding, $3,000.00 and note she didn’t want to pay the $3,100. This
is exactly why we have this policy on payments.
 
Thursday, I showed up at [redacted]s at 1:00 pm sharp at which time she explained she had no room
in the garage and I’d have to store the windows in the backyard. I was thinking
that’s crazy were on 39th and Silverspring why wouldn’t she tell me
so I could make other arrangements and not waste ½ my day… I called the
factory, explained the situation and told them I realize you might have to
charge me delivery charge again because the trucks on it it’s way, but please
make a special trip in the morning I can’t leave their windows outside in this
neighborhood. The factory had to check schedules and rearrange some things but
was able to accommodate us; of course with Grand View Windows having to pay an
additional delivery charge. I must admit I wasn’t real happy I just wasted a ½
day for a delivery I can’t take because I wasn’t told there was no room for
them and just paid a double delivery charge, Did I complain, Never even brought
it up!
 
The following morning, I did come out to the job site with a
new employee who was supposed to meet me at 7:30
and was a no show at first. [redacted], my helper called to tell me she watched
me pull away, so I did decide to turn around to pick her up as I had promised
[redacted] all the windows would be in the first day. However, other than needing help
lifting the Picture window I would have been fine installing the job on my own
and at least know everything is done perfect. Regardless, knowing I’d be late I
made the decision to turn back for [redacted] to keep my word to [redacted] like I had
done for weeks now, so certainly I take responsibility for running behind
schedule. 
 
Anyways make a long story short my helper decided not to
follow instructions and argued with how I explained to do preparatory work.
When I’m training new personnel I have them do things like take out old
windows, scraping old caulk off and removing nails from interior trim. She
helped me install the Picture window and we came to a mutual agreement that she
would call Tom my friend she dates, and he’d give her a ride home.
Sometimes it works out; sometimes it doesn’t with new
employees. It’s just part of any business. [redacted] hadn’t worked for Month’s
and I thought sometimes someone just needs a chance. Unfortunately that wasn’t
the case here.
 
The complaint states I was arguing with [redacted] for 2
hours and I spent 45 minutes on one window. I started pulling windows at 9:00am and left for lunch at 1:30pm, [redacted] showed up at 1:00. At 1:30pm
10 openings were trimmed with aluminum and 10 windows removed, 10 storm windows
removed and 10 windows installed. That would mean that in 1 hour 45 minutes I
removed, installed and trimmed 9 windows if you deduct the 2 hours arguing and
45 minutes on one window. The timeline really doesn’t make sense? [redacted]
wasn’t following directions and on 3 separate occasions did argue with me and she
was asked to leave the job site.
 
I spent 5 minutes on the living room double hung, not 45
minutes, then I went and put aluminum trim on the 5 bedroom windows and
installed 2 of them the bathroom window and the 2 kitchen windows. [redacted]
who I called because of [redacted]s constant nagging, showed up in the mean time and
he installed 3 of the bedroom windows so the house was closed up and I could
take lunch. So I’m not sure what was meant by me spending 45 minutes on one
window or how that effects the installation if I had? Sometimes I run into
problems and it could have taken that amount of time, I’m just stating that is
not the case here.
 
Unless it’s cold or raining this
is the procedure on any Grand View Windows job.
remove
ALL old windows
install
ALL new windows
insulate
ALL new windows
nail
all interior stops up
screw
the windows in
Caulk
the exteriors
 
 
That’s actually a condensed
version of installation procedures because on this particular installation, the
old windows had the retractable jambs. What I mean is that the old windows were
removable because the jamb on the left hand side had a spring system. When the
windows are like this the actual opening where the window sits is ½ wider than
the finished opening.  Make a long story
short, it simply means I needed to put ½ fill in the jamb where it wasn’t
visible so that the windows were centered in the original finish opening or
centered on the finish appearance and they would be better winterized being in
a snugger opening.
 
In addition, the first window we
installed the 3-lite slider needed lath on the exterior of the main frame where
the expander normally goes. I’ve found over the years it’s necessary to have a
solid foundation beneath the sill system on sliders so that they never start to
sag from the weight of the glass, so I use wood lathe under sliders and then I
trim everything with aluminum so it finishes nice. Matter of fact I’m posting [redacted]’s
slider on facebook for Grand View Windows.
 
 
My friend at Oak Creek
automotive has a sign in his shop that says;
$50.00 dollars an hour labor rate
$75.00 an hour if you want to watch
$100.00 an hour if you want to help!
 
Yes I did take a lunch, but there are labor laws that will
protect me on that part of the complaint! Upon my return from lunch, [redacted]
stated to me that we hadn’t insulated 2 of the windows. That was not correct, 6
of the windows weren’t insulated and I knew which 6 and exactly where [redacted]
was with his work and could supervise him because he was installing the windows
exactly how he was trained, do one thing on all the windows, then go to then
next step on all the windows, ect. 
 
[redacted] put in her complaint that [redacted] was winterizing
before insulating? I wasn’t sure what that meant on a window job by
“winterizing” other than insulating so I looked up the word “winterize” on Wikipedia.
And the definition of winterize is; to add insulation. So the complaint is that
we were insulating windows before insulating windows at 1:30?  Because the
next actual step after insulating them is to nail the stops back up which she
clearly states at 4:30pm had not been done when she comments, not one room was
finished. Why weren’t the stops nailed up and the windows finished at 4:30, because [redacted] was still insulating. I’m
a month ahead of scheduled installation date and finishing a job I gave myself
4 days to do on the contract in one day, I wasn’t aware of a 4:00 deadline anywhere? Especially after I had
asked [redacted] which room he wanted finished first several hours earlier for his
cats to which he replied, “doesn’t matter the cats are in cages”.  Evidently the kitchen mattered!
 
[redacted] states in her complaint that I made derogatory
statements thinking she couldn’t hear when finishing the caulking outside. We
were in an 800 sq ft home with 13 windows, I was quite aware she could hear and
was making light of the situation because contrary to their concerns we
finished the job in one day a month ahead of schedule and I thought they were
heckling me jokingly all day because it’s pretty obvious, once I start
installing to anyone present, that I do know my Job Very, Very Well.
 
I read the Revdex.com complaint after dinner several nights ago and
when I saw 2 front windows were upside down, I freaked. I could not sleep… I
went to [redacted]s home the following morning, to discover that contrary to the
complaint, no windows were upside down. When I asked why she would make such an
absurd claim, she stated to me “[redacted] told me the sliders were upside
down”.  Actually most sliders are
reversible, so it wouldn’t matter. However, [redacted] has the best and they have
bearings under the sash so they need to go in correctly or they wouldn’t
operate properly. When I left that night, not only were they in correctly, I
showed [redacted] how easily they operated because of the bearings.  So I explained to [redacted], If they’re upside down
it’s because [redacted] turned them around. Which she stated he wouldn’t do!
 
I’m not good at caulking, I’m GREAT at caulking. I have not
been on a job in 25 years to work with any installer who knows my abilities
that the caulk gun was not specifically handed to me when it came time to
caulk.  I was trained by the best 27
years ago while installing Sear installations for Capricorn the authorized
contractor in Illinois, Indiana
and Wisconsin. I ran the
Wisconsin Crews.
 
Most of my customers request I’m on the job and not to toot
my own horn. But I am definitely in the upper 10% as far as the worlds best
installers go. I am great at my Job, that’s why I’ve done it for 32 years.
 
Solution: Grand View Windows is working on is a form,
similar to what some of my competitor’s use, which we’re going to send our
customers ahead of installation to explain. Please Note; while were working it
is not allowed that a customer, family member or friend is within 25-30 feet of
our work area from the start of job to the completion, while were installing
any Windows, Doors or Siding.
 
While I was pulling out the first couple windows, [redacted]’s
boyfriend [redacted] made the comment to me that on the exterior of the sill I needed
to use some wood putty or something to take up the gap, where I had just
cleaned off old caulking. I chuckled and explained to him, please let me do my
work which will answer 90% of your questions. {We don’t use wood putty on
exteriors of windows if wood is bad we replace it, all the exterior casings get
covered with maintenance free aluminum and then we use Quad sealant which runs
us about 7.00 a tube because it is the BEST}
 
Then the card club started showing up at about 9:30 - 10:00 am or so.
True story, I’m in an 800-900 sq. ft 2 bedroom bungalow and
at 9:30 – 10:00 people start showing
up to play cards in an area there’s 15 windows being replaced 2 installers, 2
adult occupants of the home, full home of furnishings and now the card club
filing into the home, our work area.
 
I explained when selling the job that I needed a day and ½
to install the job, it specifically states on the agreement 4 days for
installation.  I’m confused on why [redacted]
wouldn’t inform me that Friday all her friends stop by to play cards in their
tiny bungalow, so I could schedule a different day? Or why she wouldn’t simply
move the game to someone else’s home, which would have allowed me to do my job
more efficiently?
 
20 minutes later [redacted] asked me, why does that front window
frame look like its crooked and sagging? I chuckled and stated, “because it’s crooked
and sagging” I then went on to explained, I set the frame in to insulate the
sill then I have to put the windows in it, square it up and then screw it in,
If you allow me to do my job 90% of your questions will be answered.
 
20 minutes after this I hear “A LOUD CRASH”, and I freaked
thinking oh my God what did [redacted], the girl helping me do! I go running to
where the noise came from to find [redacted] holding a broken window… Evidently he
tried to take out one sash. Out of 50 pieces of glass removed from the home
that day (counting top sash, bottom sash and exterior storm windows tops and
bottoms), It was the only broken window if you want to call blowing a window up
breaking it. (Seriously it went BOOM!)  And when I saw what he had done I stated to
him, “Please, please do not try to help, [redacted]! Yet this is the person [redacted]
credits with giving her installation advice?
 
I promised [redacted]
A Great window and she got it, double strength glass, warm
edge spacer, extruded screen frame, reinforced frame design and constant force
balancer, Low-e/argon gas filled glass from a great manufacturer so she’ll get
service forever even if I drop dead next year.
 
I promised [redacted]
A Great Installation and she got it! Sill on 3 lite was
reinforced, fill was installed on all the openings so the windows centered in
the opening properly. All windows properly installed, insulated trimmed and
caulked.
 
I promised to make [redacted] a priority and did it, [redacted]’s job was
ordered, built and installed exactly 3 weeks to the day from order.
 
I promised to have them delivered on Thursday and wasn’t
told she had any room to put the windows somewhere safe costing me an ½ days
time and an additionally delivery charge on Friday, but did so with no
complaints to try to appease the customer.
 
I was promised by [redacted] 3,100 on delivery, but when I reminded
her she started ranting she shouldn’t have to pay anything more until we were
completed. When delivery arrived 8:45am I did not get payment as promised and had
to ask at 1:30 and waste part of my break running to the bank to make a deposit
the delivery driver could have made for me that morning when payment was due, and
I did so with no complaints.
 
I stayed until 8:30
to finish because at 4:30, 4 weeks
ahead of schedule, [redacted] was complaining “not one room was finished”. So I
finished all of it by 8:30pm staying
late with no complaints from me.
 
With that said this is what I’d be willing to do.
[redacted]s neighbor across the street wants windows.
So I will give their neighbor 2 windows of identical
openings at my expense.
I will measure, install, trim and caulk one window.
Then [redacted] can have her window advisor [redacted] measure, install,
Trim and caulk one.
 
Then we’ll pick 3 random people off the street to look at
both windows and request they give us their opinion on which window would they
want in their home if they could only have one.
 
If I don’t install my window, by myself in ½ the time of
[redacted] and the 3 non partial people we ask opinions of don’t pick my window. All
3 have to pick mine and I have to do it in at least ½ the time. If just one
picks [redacted]’s window, if his window is installed correctly of course… I’ll pay
[redacted] 3,000.00. If all 3 pick mine and mine is installed correctly. I want a
written apology for their slanderous letter to the Revdex.com and 1,000 to cover the cost
of the 2 windows that I gave their neighbor. I would also like to video both
installations and be allowed to use it on You tube, my website and any
advertising we choose. In other words I’m willing to risk 4,000 for an apology!  This offer expires 6/01/15.
 
I did notice that on two of the front windows I did forget
to caulk the top of under the awning. I will happily meet [redacted] there with a
caulk gun and sealant and allow him or [redacted] to caulk the top of one of those 2
windows and show me how it should have been caulked as she told me on the phone
she knows how to do the caulking. I will then go around to every window and
make sure they all match how I was shown to do it, if [redacted] chooses that’s what
she’d like me to do?  Of course if the
caulking is done incorrectly by either of them, I’d be willing to fix it but
there would be an additional charge.
 
I called [redacted] the night I got the Revdex.com complaint with no
answer and then she contacted me the following morning after I had examined the
job. When I explained on the phone to [redacted] I took pictures and the job looks
great other than the two windows missing caulk on the top, she stated “I have
pictures too and there are other missing spots…”  I said, “if you show me I’ll touch up anything
you like, you have my cell #, but you mean to tell me that you want a 3,000
refund for couple spots of caulking touch up and told the Revdex.com basically I’m so
incompetent that we installed 2 windows upside down which is just plain false, because
[redacted] told you, yet you didn’t examine your own windows, or contact me for
service before filing a complaint? She said, “Stop screaming at me and hung up
on me”. The only person screaming throughout the process was [redacted], and if anyone
talks with her you’ll understand exactly what I’m talking about.
 
Honestly before seeing [redacted]’s ridiculous extortion letter, I thought
[redacted] and [redacted] were friends, I feel all my customers are. I put up with the snide
comments all day because I thought they were like the New Yorkers I’m used to
in Palm Beach, where they argue
just to argue then smile, shake your hand and tell you good job! Had I any idea
this was game to try to manipulate my company out of 3,000.  I would have stopped work after [redacted]’s first
question, explained my insurance does not cover me if a customer is within 25
feet and either they go out back, work in the garage or yard or I’d have to
leave and reschedule when they could make sure no one was within 25 feet of any
of the work areas. I will not make that mistake again!
 
I would have
no problem using [redacted]’s home as a reference and showing potential customers our
work, the job is beautiful. The old siding is in horrible shape, the home needs
tuck pointing on the brick work and all the fascias are painted improperly, but
if potential clients could get past the lack of maintenance the window job is
beautiful.  
50% of my work is add-ons,
meaning customers order more products, or referrals, meaning customers refer us
to their friend, family or neighbor. We do Great work and I’m proud of the
Staff I have, they care about people and doing a good job and I have a stack of
Thank you letters and Christmas cards I get from our customers to prove it. Not
to mention the politicians, lawyers, judges and Professional people I work for
daily. I can certainly forward any information you would like to substantiate
my claims and I will happily pay any one from the Revdex.com $100.00 to show me
exposed wood around any of the windows I installed where ice will build up and
eventual ruin the windows as noted in the claim, other than a simply caulk
touch up. Again, I will happily go back out there to go over anything [redacted] would
like, without [redacted] or course, but with any window professional of her choice!
 
Thank you,
Sincerely,
 
 
[redacted]
GrandViewWindowInc.com when only the Best will do!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I no longer want to deal with the company and am having someone else seal the windows so I am saying I accept what they say just to end this all. It's pointless.
Regards,
 
[redacted]

I'd prefer to work on a
solution than to start name calling. I've never been called a Narcissist
before although I have been diagnosed with ADD and being a
perfectionist by Dr [redacted], a psychologist who hired me to do her
roof and finish the installation a company had done the previous year on
her windows 2 years ago. I work well with systems, which makes me a great
installer and enables me then to track where my helpers are on in
each step of an installation. However, it does make me impatient with helpers
who won’t follow directions. Certainly I apologize for having
[redacted] on the job, but I was trying to give someone a chance who wasn't
able to find work for quite some time and has since become homeless.
I hold no animosity against anyone, everyone has problems and resentments are
dangerous for my health as I am involved in a recovery program, quitting alcohol 22
years ago.
So here are some ideas
I had.
1)  [redacted]
and I could meet with [redacted], both, either or a trusted family member and go over her
concerns on caulking, he, she or they can show me how they want the caulking
done so I can make it all match to their satisfaction.
2) [redacted] and
I could go out there scheduled when no one is there and they could simply
send me photo's of the areas of caulking that they are concerned about to
either of the following email addresses,  [email protected]
or [redacted]@GrandviewWindowsInc.com
 Andrea can set a time for
service, when [redacted] or both is there or not?
3) They could simply
put a piece of masking, electrical or duct tape on the area's of caulk she is
concerned with, before we go out there so we don't have to bother either [redacted] or
[redacted] while there home, or not home and we’ll take care of it.
I will have Andrea call
Wed 5/20/15 after 5:30 in the early evening to attempt
to set up an appointment for service. I just request that everyone communicate
together in a professional manner like the call is being taped, Andrea is a
sweet girl. I would definitely have [redacted] with me to take care of any touch
up needed so everyone is comfortable that things are kept on board.
As I had previously stated, It was getting later in
the day during [redacted]'s installation and apologize for any nails [redacted] may
have missed during his clean up, while I was caulking. [redacted] really is
a heck of a nice guy and a Great worker and in general I am really
proud of him, so I'll make a note that he should look more carefully for stray
nails.  Again, I'll apologize for missing the caulking on the top of the
front two windows under the awning and any of the other areas’ of touch up
I may have missed. I would have had no problem going out to [redacted]s home Saturday following
the Friday installation to do any touch up or go over what
ever concerns she had, had she shared them with me during
installation or called when she noticed them.
Were past all that, I
believe everything happens for a reason so I propose we work on a solution so
everyone involved can use this situation for personal growth and Happiness. I
have been blessed with a wonderful career, great employees, a healthy hard
working daughter, the ability to winter in Florida and tons of great friends. I
accept that not everyone is going to hit it off, so I suggest we get this done,
move down the road and I pray everyone finds the Happiness we all deserve.  I believe God has a great sense of humor, so
I look forward to coming up with a mutually agreeable resolution.
If none of these ideas
are agreeable, then my attorney’s ####-###-#### his name is [redacted] and
I’ll wait for [redacted]’s recommendation after hearing from [redacted]’s attorney. Please
note; any snide comments, name calling, yelling at myself or my employee’s will
force me to have any further correspondence go through [redacted], period.
Thank you,
[redacted]
Grand View Windows

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was only one time He offered to come fix the chalking job but then started in with his narcissistic personality, a crush on himself, and screaming. Since then No I do not want him here he is threatening to me. The pictures speak louder than any words I can say. And I am not going to waste my time arguing about petty things when the is[redacted] is really being unattended to. He can say what he wants about this or that but the windows are the is[redacted] and I want them sealed RIGHT. In one picture u will see some of the good stuff he left for my tires in the driveway. He also left some of these nails and such in my home which I had to pick up.  In another that I am pointing at a bulge. the list goes on. I have also had a furnace and AC put in and I have no complaints against them they are a wonderful family owned company.
Regards,
[redacted]

Review: when u replace the windows the new aluminum should cover up the old wood other wise the ice can get behind there and freeze pushing it even further from the wood. every yr it will get worse well 1st he was late ok not by much but still then he shows up with ONE woman to help him and she knows nothing. He told me he had a crew. So the two start arguing and arguing for two hours they argue. She leaves I tell him are you going to get more help? No he says it will only take 20 minutes. an hours passes he has not moved on from the original window. So I asked again he says yes he is getting some help. Another 45 min a teenage boy shows up and things move along better but they start sealing up the windows without insulation. [redacted] says something.He gets up set and leaves saying hes going to get Gatorade. One and a half hours later, they come back not one single window is all the way finished and its 430 pm , 8 hours after he starts the story goes on and on and gets better cause now he starts to talk about me like I cant hear him totally nonprofessional. The story ends when he leaves after chalking the windows in a I don't care mode. gobs here gobs there spaces thru out. The aluminum that went on the outside and is suppose to cover the entire window does not fit. The two front windows are in upside down. Mostly I am worried about how much I am gonna have to pay someone to fix the outside of the windows so they are properly sealed. Very Lastly he never wrote "PAID IN FULL ON my receipt.Desired Settlement: I would like at least 3,000.00 dollars back for the very poor installment and all the stress so I can pay someone trust worthy to fix the problems

Business

Response:

I was surprised it was a complaint on the job I had just

installed Friday 8th 2005.

I was never informed by [redacted] that there was any problem with

the work preformed and she had my cell # as all my customers. I was never even

afforded the opportunity to fix anything that may be incorrect before a $3,000

refund was demanded to redo a perfectly fine installation. Back in 05’ I was running 15 crews between Milwaukee

and Palm Beach Florida

where we installed Hurricane resistant windows where the strictest building

codes in the World exist. I will happily meet any professional [redacted] would like

to examine her installation. I’ve redone other company’s installer’s work on

multiple occasions so I welcome anyone of her choice to critique my job, as long

as I can examine one of their jobs to confirm I’m not being played! I can

provide the names and addresses of the jobs people who have paid me to redo

work done by a different company that I had to fix, if you’d like I can forward

those names and addresses? I actually have politicians who recommend my

credentials on Linkden.

I sold [redacted] the windows with her boyfriend [redacted] present on April 17th 2015, with a

start date of June 1st completed June 4th. On Monday May 4th [redacted] called to

ask me if the windows were in, and I told her I wasn’t sure I’d check they very

well may be as I get a truck on Mondays and Wednesday’s but that the start and

completion dates aren’t for another 4 weeks. I then explained to [redacted], that the

manufacturer wouldn’t notify me until the following day once they were able to

sort and count the units. I got the list on Tuesday early evening so I didn’t

want to call [redacted] until I could arrange the delivery and installation

considering she’s calling me 10 work days after ordering, obviously anxious. I

had promised to make her my priority and I was able to set up delivery and

installation for Thursday. Which, I arranging ahead of 8 other orders that were

received for Grand View Windows on that particular delivery truck.

I thought [redacted] would be happy I called her Wednesday to tell

her I’d be able to deliver and install the windows tomorrow, Thursday May 4th.

At which time [redacted] explained to me that we wouldn’t be able to deliver them in

the morning as she going to the graveyard, and she didn’t want to cancel her

ride. I was a bit taken back because she’s retired and was calling me the

previous Monday as she was anxious to get them installed, but no big deal I understand.

So I asked if she could have someone just let us in, she said no but you could

start the job at 1:00 pm. I explained to her that we could have them

delivered but probably wouldn’t be able to start installing the windows until

the following day. Then I reminded [redacted] that there was a COD due of 3100.00 at

delivery and she said, NO, and started ranting “I’m not paying anymore until

the jobs done.” I explained that we had all 3 read through, when making the

agreement 2 weeks earlier and that $3,100 was due on delivery. She went on to

say, “how do I know you won’t run off with my money and do nothing.” To which I

replied, that’s absurd the windows would be delivered, we’ve been in business

since 1998 and take pride in having an A+ with the Revdex.com both in Milwaukee

and Palm Beach Florida.

Then the phone went dead for a while, I didn’t know what else to say? Finally [redacted]

stated well if I agreed to it, I guess I’ll pay it…

As policy, Grand View Windows write the orders with 40% down

– 40% on delivery and 20% on completion. In 2008 when the housing [redacted]et

crashed Grand View Windows lost $165,000 in COD’s people decided they couldn’t

pay. It cost our company dearly having to cut back advertising and lay people

off. We would take small deposits with the balance due on completion. We DO NOT

do that anymore and payments were explained to [redacted] and her boyfriend [redacted] when

sold. I mention this because look at the

amount she’s demanding, $3,000.00 and note she didn’t want to pay the $3,100. This

is exactly why we have this policy on payments.

Thursday, I showed up at [redacted]s at 1:00 pm sharp at which time she explained she had no room

in the garage and I’d have to store the windows in the backyard. I was thinking

that’s crazy were on 39th and Silverspring why wouldn’t she tell me

so I could make other arrangements and not waste ½ my day… I called the

factory, explained the situation and told them I realize you might have to

charge me delivery charge again because the trucks on it it’s way, but please

make a special trip in the morning I can’t leave their windows outside in this

neighborhood. The factory had to check schedules and rearrange some things but

was able to accommodate us; of course with Grand View Windows having to pay an

additional delivery charge. I must admit I wasn’t real happy I just wasted a ½

day for a delivery I can’t take because I wasn’t told there was no room for

them and just paid a double delivery charge, Did I complain, Never even brought

it up!

The following morning, I did come out to the job site with a

new employee who was supposed to meet me at 7:30

and was a no show at first. [redacted], my helper called to tell me she watched

me pull away, so I did decide to turn around to pick her up as I had promised

[redacted] all the windows would be in the first day. However, other than needing help

lifting the Picture window I would have been fine installing the job on my own

and at least know everything is done perfect. Regardless, knowing I’d be late I

made the decision to turn back for [redacted] to keep my word to [redacted] like I had

done for weeks now, so certainly I take responsibility for running behind

schedule.

Anyways make a long story short my helper decided not to

follow instructions and argued with how I explained to do preparatory work.

When I’m training new personnel I have them do things like take out old

windows, scraping old caulk off and removing nails from interior trim. She

helped me install the Picture window and we came to a mutual agreement that she

would call Tom my friend she dates, and he’d give her a ride home.

Sometimes it works out; sometimes it doesn’t with new

employees. It’s just part of any business. [redacted] hadn’t worked for Month’s

and I thought sometimes someone just needs a chance. Unfortunately that wasn’t

the case here.

The complaint states I was arguing with [redacted] for 2

hours and I spent 45 minutes on one window. I started pulling windows at 9:00am and left for lunch at 1:30pm, [redacted] showed up at 1:00. At 1:30pm

10 openings were trimmed with aluminum and 10 windows removed, 10 storm windows

removed and 10 windows installed. That would mean that in 1 hour 45 minutes I

removed, installed and trimmed 9 windows if you deduct the 2 hours arguing and

45 minutes on one window. The timeline really doesn’t make sense? [redacted]

wasn’t following directions and on 3 separate occasions did argue with me and she

was asked to leave the job site.

I spent 5 minutes on the living room double hung, not 45

minutes, then I went and put aluminum trim on the 5 bedroom windows and

installed 2 of them the bathroom window and the 2 kitchen windows. [redacted]

who I called because of [redacted]s constant nagging, showed up in the mean time and

he installed 3 of the bedroom windows so the house was closed up and I could

take lunch. So I’m not sure what was meant by me spending 45 minutes on one

window or how that effects the installation if I had? Sometimes I run into

problems and it could have taken that amount of time, I’m just stating that is

not the case here.

Unless it’s cold or raining this

is the procedure on any Grand View Windows job.

remove

ALL old windows

install

ALL new windows

insulate

ALL new windows

nail

all interior stops up

screw

the windows in

Caulk

the exteriors

That’s actually a condensed

version of installation procedures because on this particular installation, the

old windows had the retractable jambs. What I mean is that the old windows were

removable because the jamb on the left hand side had a spring system. When the

windows are like this the actual opening where the window sits is ½ wider than

the finished opening. Make a long story

short, it simply means I needed to put ½ fill in the jamb where it wasn’t

visible so that the windows were centered in the original finish opening or

centered on the finish appearance and they would be better winterized being in

a snugger opening.

In addition, the first window we

installed the 3-lite slider needed lath on the exterior of the main frame where

the expander normally goes. I’ve found over the years it’s necessary to have a

solid foundation beneath the sill system on sliders so that they never start to

sag from the weight of the glass, so I use wood lathe under sliders and then I

trim everything with aluminum so it finishes nice. Matter of fact I’m posting [redacted]’s

slider on facebook for Grand View Windows.

My friend at Oak Creek

automotive has a sign in his shop that says;

$50.00 dollars an hour labor rate

$75.00 an hour if you want to watch

$100.00 an hour if you want to help!

Yes I did take a lunch, but there are labor laws that will

protect me on that part of the complaint! Upon my return from lunch, [redacted]

stated to me that we hadn’t insulated 2 of the windows. That was not correct, 6

of the windows weren’t insulated and I knew which 6 and exactly where [redacted]

was with his work and could supervise him because he was installing the windows

exactly how he was trained, do one thing on all the windows, then go to then

next step on all the windows, ect.

[redacted] put in her complaint that [redacted] was winterizing

before insulating? I wasn’t sure what that meant on a window job by

“winterizing” other than insulating so I looked up the word “winterize” on Wikipedia.

And the definition of winterize is; to add insulation. So the complaint is that

we were insulating windows before insulating windows at 1:30? Because the

next actual step after insulating them is to nail the stops back up which she

clearly states at 4:30pm had not been done when she comments, not one room was

finished. Why weren’t the stops nailed up and the windows finished at 4:30, because [redacted] was still insulating. I’m

a month ahead of scheduled installation date and finishing a job I gave myself

4 days to do on the contract in one day, I wasn’t aware of a 4:00 deadline anywhere? Especially after I had

asked [redacted] which room he wanted finished first several hours earlier for his

cats to which he replied, “doesn’t matter the cats are in cages”. Evidently the kitchen mattered!

[redacted] states in her complaint that I made derogatory

statements thinking she couldn’t hear when finishing the caulking outside. We

were in an 800 sq ft home with 13 windows, I was quite aware she could hear and

was making light of the situation because contrary to their concerns we

finished the job in one day a month ahead of schedule and I thought they were

heckling me jokingly all day because it’s pretty obvious, once I start

installing to anyone present, that I do know my Job Very, Very Well.

I read the Revdex.com complaint after dinner several nights ago and

when I saw 2 front windows were upside down, I freaked. I could not sleep… I

went to [redacted]s home the following morning, to discover that contrary to the

complaint, no windows were upside down. When I asked why she would make such an

absurd claim, she stated to me “[redacted] told me the sliders were upside

down”. Actually most sliders are

reversible, so it wouldn’t matter. However, [redacted] has the best and they have

bearings under the sash so they need to go in correctly or they wouldn’t

operate properly. When I left that night, not only were they in correctly, I

showed [redacted] how easily they operated because of the bearings. So I explained to [redacted], If they’re upside down

it’s because [redacted] turned them around. Which she stated he wouldn’t do!

I’m not good at caulking, I’m GREAT at caulking. I have not

been on a job in 25 years to work with any installer who knows my abilities

that the caulk gun was not specifically handed to me when it came time to

caulk. I was trained by the best 27

years ago while installing Sear installations for Capricorn the authorized

contractor in Illinois, Indiana

and Wisconsin. I ran the

Wisconsin Crews.

Most of my customers request I’m on the job and not to toot

my own horn. But I am definitely in the upper 10% as far as the worlds best

installers go. I am great at my Job, that’s why I’ve done it for 32 years.

Solution: Grand View Windows is working on is a form,

similar to what some of my competitor’s use, which we’re going to send our

customers ahead of installation to explain. Please Note; while were working it

is not allowed that a customer, family member or friend is within 25-30 feet of

our work area from the start of job to the completion, while were installing

any Windows, Doors or Siding.

While I was pulling out the first couple windows, [redacted]’s

boyfriend [redacted] made the comment to me that on the exterior of the sill I needed

to use some wood putty or something to take up the gap, where I had just

cleaned off old caulking. I chuckled and explained to him, please let me do my

work which will answer 90% of your questions. {We don’t use wood putty on

exteriors of windows if wood is bad we replace it, all the exterior casings get

covered with maintenance free aluminum and then we use Quad sealant which runs

us about 7.00 a tube because it is the BEST}

Then the card club started showing up at about 9:30 - 10:00 am or so.

True story, I’m in an 800-900 sq. ft 2 bedroom bungalow and

at 9:30 – 10:00 people start showing

up to play cards in an area there’s 15 windows being replaced 2 installers, 2

adult occupants of the home, full home of furnishings and now the card club

filing into the home, our work area.

I explained when selling the job that I needed a day and ½

to install the job, it specifically states on the agreement 4 days for

installation. I’m confused on why [redacted]

wouldn’t inform me that Friday all her friends stop by to play cards in their

tiny bungalow, so I could schedule a different day? Or why she wouldn’t simply

move the game to someone else’s home, which would have allowed me to do my job

more efficiently?

20 minutes later [redacted] asked me, why does that front window

frame look like its crooked and sagging? I chuckled and stated, “because it’s crooked

and sagging” I then went on to explained, I set the frame in to insulate the

sill then I have to put the windows in it, square it up and then screw it in,

If you allow me to do my job 90% of your questions will be answered.

20 minutes after this I hear “A LOUD CRASH”, and I freaked

thinking oh my God what did [redacted], the girl helping me do! I go running to

where the noise came from to find [redacted] holding a broken window… Evidently he

tried to take out one sash. Out of 50 pieces of glass removed from the home

that day (counting top sash, bottom sash and exterior storm windows tops and

bottoms), It was the only broken window if you want to call blowing a window up

breaking it. (Seriously it went BOOM!) And when I saw what he had done I stated to

him, “Please, please do not try to help, [redacted]! Yet this is the person [redacted]

credits with giving her installation advice?

I promised [redacted]

A Great window and she got it, double strength glass, warm

edge spacer, extruded screen frame, reinforced frame design and constant force

balancer, Low-e/argon gas filled glass from a great manufacturer so she’ll get

service forever even if I drop dead next year.

I promised [redacted]

A Great Installation and she got it! Sill on 3 lite was

reinforced, fill was installed on all the openings so the windows centered in

the opening properly. All windows properly installed, insulated trimmed and

caulked.

I promised to make [redacted] a priority and did it, [redacted]’s job was

ordered, built and installed exactly 3 weeks to the day from order.

I promised to have them delivered on Thursday and wasn’t

told she had any room to put the windows somewhere safe costing me an ½ days

time and an additionally delivery charge on Friday, but did so with no

complaints to try to appease the customer.

I was promised by [redacted] 3,100 on delivery, but when I reminded

her she started ranting she shouldn’t have to pay anything more until we were

completed. When delivery arrived 8:45am I did not get payment as promised and had

to ask at 1:30 and waste part of my break running to the bank to make a deposit

the delivery driver could have made for me that morning when payment was due, and

I did so with no complaints.

I stayed until 8:30

to finish because at 4:30, 4 weeks

ahead of schedule, [redacted] was complaining “not one room was finished”. So I

finished all of it by 8:30pm staying

late with no complaints from me.

With that said this is what I’d be willing to do.

[redacted]s neighbor across the street wants windows.

So I will give their neighbor 2 windows of identical

openings at my expense.

I will measure, install, trim and caulk one window.

Then [redacted] can have her window advisor [redacted] measure, install,

Trim and caulk one.

Then we’ll pick 3 random people off the street to look at

both windows and request they give us their opinion on which window would they

want in their home if they could only have one.

If I don’t install my window, by myself in ½ the time of

[redacted] and the 3 non partial people we ask opinions of don’t pick my window. All

3 have to pick mine and I have to do it in at least ½ the time. If just one

picks [redacted]’s window, if his window is installed correctly of course… I’ll pay

[redacted] 3,000.00. If all 3 pick mine and mine is installed correctly. I want a

written apology for their slanderous letter to the Revdex.com and 1,000 to cover the cost

of the 2 windows that I gave their neighbor. I would also like to video both

installations and be allowed to use it on You tube, my website and any

advertising we choose. In other words I’m willing to risk 4,000 for an apology! This offer expires 6/01/15.

I did notice that on two of the front windows I did forget

to caulk the top of under the awning. I will happily meet [redacted] there with a

caulk gun and sealant and allow him or [redacted] to caulk the top of one of those 2

windows and show me how it should have been caulked as she told me on the phone

she knows how to do the caulking. I will then go around to every window and

make sure they all match how I was shown to do it, if [redacted] chooses that’s what

she’d like me to do? Of course if the

caulking is done incorrectly by either of them, I’d be willing to fix it but

there would be an additional charge.

I called [redacted] the night I got the Revdex.com complaint with no

answer and then she contacted me the following morning after I had examined the

job. When I explained on the phone to [redacted] I took pictures and the job looks

great other than the two windows missing caulk on the top, she stated “I have

pictures too and there are other missing spots…” I said, “if you show me I’ll touch up anything

you like, you have my cell #, but you mean to tell me that you want a 3,000

refund for couple spots of caulking touch up and told the Revdex.com basically I’m so

incompetent that we installed 2 windows upside down which is just plain false, because

[redacted] told you, yet you didn’t examine your own windows, or contact me for

service before filing a complaint? She said, “Stop screaming at me and hung up

on me”. The only person screaming throughout the process was [redacted], and if anyone

talks with her you’ll understand exactly what I’m talking about.

Honestly before seeing [redacted]’s ridiculous extortion letter, I thought

[redacted] and [redacted] were friends, I feel all my customers are. I put up with the snide

comments all day because I thought they were like the New Yorkers I’m used to

in Palm Beach, where they argue

just to argue then smile, shake your hand and tell you good job! Had I any idea

this was game to try to manipulate my company out of 3,000. I would have stopped work after [redacted]’s first

question, explained my insurance does not cover me if a customer is within 25

feet and either they go out back, work in the garage or yard or I’d have to

leave and reschedule when they could make sure no one was within 25 feet of any

of the work areas. I will not make that mistake again!

I would have

no problem using [redacted]’s home as a reference and showing potential customers our

work, the job is beautiful. The old siding is in horrible shape, the home needs

tuck pointing on the brick work and all the fascias are painted improperly, but

if potential clients could get past the lack of maintenance the window job is

beautiful.

50% of my work is add-ons,

meaning customers order more products, or referrals, meaning customers refer us

to their friend, family or neighbor. We do Great work and I’m proud of the

Staff I have, they care about people and doing a good job and I have a stack of

Thank you letters and Christmas cards I get from our customers to prove it. Not

to mention the politicians, lawyers, judges and Professional people I work for

daily. I can certainly forward any information you would like to substantiate

my claims and I will happily pay any one from the Revdex.com $100.00 to show me

exposed wood around any of the windows I installed where ice will build up and

eventual ruin the windows as noted in the claim, other than a simply caulk

touch up. Again, I will happily go back out there to go over anything [redacted] would

like, without [redacted] or course, but with any window professional of her choice!

Thank you,

Sincerely,

GrandViewWindowInc.com when only the Best will do!

Consumer

Response: