This order was shipped the very next dayLooking up the tracking number [redacted] , I can see the post office lost the package and then it just appeared in [redacted] ***Then was delivered on September 1.So this means the post office lost it this whole timeAll of our shipments originate from [redacted] ***, Not [redacted] [redacted] isno way near [redacted] **.We have not received any emails nor callsThe post office is updating there facilities in to one and this probably got caught up in itMean while it shows package delivered We do apologize for any inconvenienceOnce the post office gets we are at their mercy Any disp**es from a bank are immediately dealt with as are lost packagesMaybe got caught up in a spam filter? Meanwhile, we will file a dispute with [redacted] for the shipping and will refund her shipping as it was priorityThis should have taken 1-business daysFirst class guarantee's it for days and this was clearly days for priority.So her shipping cost will be refunded on our end ASAP.Best Regards, Henna H**
to the Revdex.com and HennaHut.com: Its disheartening how this company which mentions they were
in inventory then added they were also movingYet they lightly accuse me that I did
not try to contact them and my e-mails would have been saved, yet all this inventory and moving was going with there company, instead mentioning that we may have over looked or deleted
your e-mails because we were so busy moving I tried their phone number again and hear they
changed it probably because I did bring this to their attention that they
forgotThere recorded message about inventory WAS the only message mentioned was after what was listened to for dates.
I would have respected if they were truthful and seeing that
my cause to start a complaint with the Revdex.com was because of their neglect while
movingInstead they decided to turn to playing the he said she said issue..
In any case there response does not sound like an apologyI
been using a henna product for some time and I DO as a consumer like to write reviews
when I have the opportunity to do so especially about on-line stores. I will have the opportunity to do so very
soon because I have searched and found a place where I can rate this companyKudos
for me
At this time I do-not see a refund coming my wayFor the
hassle since I purchased their product, YES there should be NO Questions asked
The dollar amount is not much but I always found it is the principle
of how a company treats me with customer service whether my purchase is $
or $
I think it’s important for other consumers to know about my experience
and even this matter of complaint I started through the Revdex.com and let anyone who
read this record to be the judge if I am justified or not
Sincerely,
**
Revdex.com:
This letter is to inform you that Moondye, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/and assigned ID ***
Regards,*** ***
To this date we do not have one email from Joe, The only email record we have is the one from his purchase in July. The recording he was hearing for inventory was a recording we used when we did inventory and was on a back line. We have received messages each day from other customers.We also...
have a forum that is updated daily ( not including weekends) people reach us on. We do run a no questions ask program, but do have guidelines to follow : [redacted] , which leads to here: [redacted] and we issue an RMA. I do not see any RMA's issued for [redacted] . It might have been possible he was trying to contact us while we we moving our facility, however the emails would remain intact and we just do not see them. Regardless we will issue a refund ASAP. Best Regards, Henna H**
This order was shipped the very next day. Looking up the tracking number [redacted], I can see the post office lost the package and then it just appeared in [redacted]. Then was delivered on September 1.So this means the post office lost it this whole time. All of our...
shipments originate from [redacted], Not [redacted] isno way near [redacted].We have not received any emails nor calls. The post office is updating there facilities in to one and this probably got caught up in it. Mean while it shows package delivered. We do apologize for any inconvenience. Once the post office gets we are at their mercy. Any disp**es from a bank are immediately dealt with as are lost packages. Maybe got caught up in a spam filter? Meanwhile, we will file a dispute with [redacted] for the shipping and will refund her shipping as it was priority. This should have taken 1-2 business days. First class guarantee's it for 30 days and this was clearly 45 days for priority.So her shipping cost will be refunded on our end ASAP.Best Regards, Henna H**
So very sorry you feel this way. We try very hard to make all of our customers happy., All of our emails are uploaded to a cloud and we do not see any from you unless you used a different one. On occasion we do miss some as we are human. We treat every customer the same with the utmost respect and gratitude for their business.Your refund was done yesterday. It may take 3-5 days to see this on your bank statement. Our phone lines are working perfectly and we are getting emails. Thank you for the reviews, we like them good or bad. If you do not see a refund in the next 5 business days, www.hennahut.com/contact. The email we see on your last order is [redacted] and we have white listed it so it is not mistaken for spam.Best Regards'Henna H**
This order was shipped the very next dayLooking up the tracking number [redacted] , I can see the post office lost the package and then it just appeared in [redacted] ***Then was delivered on September 1.So this means the post office lost it this whole timeAll of our shipments originate from [redacted] ***, Not [redacted] [redacted] isno way near [redacted] **.We have not received any emails nor callsThe post office is updating there facilities in to one and this probably got caught up in itMean while it shows package delivered We do apologize for any inconvenienceOnce the post office gets we are at their mercy Any disp**es from a bank are immediately dealt with as are lost packagesMaybe got caught up in a spam filter? Meanwhile, we will file a dispute with [redacted] for the shipping and will refund her shipping as it was priorityThis should have taken 1-business daysFirst class guarantee's it for days and this was clearly days for priority.So her shipping cost will be refunded on our end ASAP.Best Regards, Henna H**
to the Revdex.com and HennaHut.com: Its disheartening how this company which mentions they were
in inventory then added they were also movingYet they lightly accuse me that I did
not try to contact them and my e-mails would have been saved, yet all this inventory and moving was going with there company, instead mentioning that we may have over looked or deleted
your e-mails because we were so busy moving I tried their phone number again and hear they
changed it probably because I did bring this to their attention that they
forgotThere recorded message about inventory WAS the only message mentioned was after what was listened to for dates.
I would have respected if they were truthful and seeing that
my cause to start a complaint with the Revdex.com was because of their neglect while
movingInstead they decided to turn to playing the he said she said issue..
In any case there response does not sound like an apologyI
been using a henna product for some time and I DO as a consumer like to write reviews
when I have the opportunity to do so especially about on-line stores. I will have the opportunity to do so very
soon because I have searched and found a place where I can rate this companyKudos
for me
At this time I do-not see a refund coming my wayFor the
hassle since I purchased their product, YES there should be NO Questions asked
The dollar amount is not much but I always found it is the principle
of how a company treats me with customer service whether my purchase is $
or $
I think it’s important for other consumers to know about my experience
and even this matter of complaint I started through the Revdex.com and let anyone who
read this record to be the judge if I am justified or not
Sincerely,
**
Revdex.com:
This letter is to inform you that Moondye, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/and assigned ID ***
Regards,*** ***
To this date we do not have one email from Joe, The only email record we have is the one from his purchase in July. The recording he was hearing for inventory was a recording we used when we did inventory and was on a back line. We have received messages each day from other customers.We also...
have a forum that is updated daily ( not including weekends) people reach us on. We do run a no questions ask program, but do have guidelines to follow : [redacted] , which leads to here: [redacted] and we issue an RMA. I do not see any RMA's issued for [redacted] . It might have been possible he was trying to contact us while we we moving our facility, however the emails would remain intact and we just do not see them. Regardless we will issue a refund ASAP. Best Regards, Henna H**
This order was shipped the very next day. Looking up the tracking number [redacted], I can see the post office lost the package and then it just appeared in [redacted]. Then was delivered on September 1.So this means the post office lost it this whole time. All of our...
shipments originate from [redacted], Not [redacted] isno way near [redacted].We have not received any emails nor calls. The post office is updating there facilities in to one and this probably got caught up in it. Mean while it shows package delivered. We do apologize for any inconvenience. Once the post office gets we are at their mercy. Any disp**es from a bank are immediately dealt with as are lost packages. Maybe got caught up in a spam filter? Meanwhile, we will file a dispute with [redacted] for the shipping and will refund her shipping as it was priority. This should have taken 1-2 business days. First class guarantee's it for 30 days and this was clearly 45 days for priority.So her shipping cost will be refunded on our end ASAP.Best Regards, Henna H**
So very sorry you feel this way. We try very hard to make all of our customers happy., All of our emails are uploaded to a cloud and we do not see any from you unless you used a different one. On occasion we do miss some as we are human. We treat every customer the same with the utmost respect and gratitude for their business.Your refund was done yesterday. It may take 3-5 days to see this on your bank statement. Our phone lines are working perfectly and we are getting emails. Thank you for the reviews, we like them good or bad. If you do not see a refund in the next 5 business days, www.hennahut.com/contact. The email we see on your last order is [redacted] and we have white listed it so it is not mistaken for spam.Best Regards'Henna H**