RE: [redacted] Mr [redacted] came to Grande Ford Truck Sales, Inc., dba Grande Truck Center, complaining of a lack of power Grande diagnosed the truck and found that the injectors that had been put in were not tightened sufficiently Since Mr [redacted] had just recently had the injectors replaced in Baton Rouge, he contacted that dealership for payment The Baton Rouge dealer denied installing the injectors incorrectly ***/ [redacted] became involved and said if or more injectors were bad, they would be covered under warranty More than were bad so Grande began the work In removing the injectors, we found the head was pitted and needed to be replaced ***/ [redacted] said that was a maintenance issue and refused to pay to replace the head ***/ [redacted] also agreed that the pitting had taken place before the Baton Rouge dealer had replaced the injectors Mr [redacted] had a warranty he had bought from Arrow Truck Sales where he had purchased the truck, but the warranty he purchased would not cover the head Mr [redacted] went back to Arrow Truck Sales requesting that Arrow pay for the head replacement Arrow first said no, but eventually paid for the head Mr [redacted] wanted to have someone else pay for the head replacement so there was no work done by Grande until the Baton Rouge dealer and the warranty Arrow had sold Mr [redacted] both refused to pay for the repair Arrow eventually accepted responsibility and agreed to pay for the head replacement Replacing the head does not take weeks, but replacing the head plus the diagnosis of the head and getting someone to pay for the head did take the better part of weeks Grande was not at fault for any of the above We were simply the ones that found the problems and fixed them To our knowledge, we do not believe Mr [redacted] has any issues with Grande Truck Center If I can be of any further assistance, please do not hesitate contacting me My information is below [redacted] Grande Truck Center
RE: [redacted] Mr [redacted] came to Grande Ford Truck Sales, Inc., dba Grande Truck Center, complaining of a lack of power Grande diagnosed the truck and found that the injectors that had been put in were not tightened sufficiently Since Mr [redacted] had just recently had the injectors replaced in Baton Rouge, he contacted that dealership for payment The Baton Rouge dealer denied installing the injectors incorrectly ***/ [redacted] became involved and said if or more injectors were bad, they would be covered under warranty More than were bad so Grande began the work In removing the injectors, we found the head was pitted and needed to be replaced ***/ [redacted] said that was a maintenance issue and refused to pay to replace the head ***/ [redacted] also agreed that the pitting had taken place before the Baton Rouge dealer had replaced the injectors Mr [redacted] had a warranty he had bought from Arrow Truck Sales where he had purchased the truck, but the warranty he purchased would not cover the head Mr [redacted] went back to Arrow Truck Sales requesting that Arrow pay for the head replacement Arrow first said no, but eventually paid for the head Mr [redacted] wanted to have someone else pay for the head replacement so there was no work done by Grande until the Baton Rouge dealer and the warranty Arrow had sold Mr [redacted] both refused to pay for the repair Arrow eventually accepted responsibility and agreed to pay for the head replacement Replacing the head does not take weeks, but replacing the head plus the diagnosis of the head and getting someone to pay for the head did take the better part of weeks Grande was not at fault for any of the above We were simply the ones that found the problems and fixed them To our knowledge, we do not believe Mr [redacted] has any issues with Grande Truck Center If I can be of any further assistance, please do not hesitate contacting me My information is below [redacted] Grande Truck Center