Grande Prairie Chrysler

Initial Business Response /* (1000, 6, 2015/04/22) */
The service team at Grande Prairie Chrysler is sorry to hear about the unsatisfactory experience that Ms*** had at our location
It is unfortunate that an inaccurate time frame on when Ms***'s vehicle would be ready was
provided to herSometimes things beyond our control can happen that will put us behind scheduleWe are sorry that this was not communicated to Ms***
Although a technician did spend time trying to diagnose the vehicle, while under pressure by the customer to complete the vehicle service, Grande Prairie Chrysler would like to offer a good will gesture of returning $to Ms***This one time gesture is being made with good customer service in mindIf Ms*** would be so kind as to make an appointment with either Mr*** ***, General Manager or Mr*** ***, Service Manager, we would be happy to issue her a refund
Initial Consumer Rebuttal /* (2000, 8, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is acceptable to me however I would prefer the refund be mailed to me at the address on fileThe exact amount paid was $
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