Grandin Towing Ltd

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Contact Name and Title: Jim Paul Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com The complaint that was lodged was about our storage fees for their vehicle that was towed into our impound yard on November 11, They came to pick up the vehicle on November 12, We don't calculate storage based on a hourly charge, it is based on daily rate of $and it is based using a calendarTherefore, we charged accordingly for two calendar days, which is x days because the person came to pick up the vehicle on November 12th, If the complainant wishes to contact our office, we can go over our policy and discuss with them any further questions that they may haveThank you

Initial Business Response /* (1000, 5, 2015/11/16) */
Contact Name and Title: Jim Paul
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
The complaint that was lodged was about our storage fees for their vehicle that was towed into our impound yard on November 11, 2015. They...

came to pick up the vehicle on November 12, 2015. We don't calculate storage based on a hourly charge, it is based on daily rate of $40.00 and it is based using a calendar. Therefore, we charged accordingly for two calendar days, which is 40.00 x 2 days because the person came to pick up the vehicle on November 12th, 2015. If the complainant wishes to contact our office, we can go over our policy and discuss with them any further questions that they may have. Thank you.