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Grandma's House

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Grandma's House Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I am rejecting the business response because the owner still has not acknowledged the fact that I still have the wrong table. The table when picked up by my father and husband was wrapped therefore was not checked for damage until it was home and unwrapped.  The damage was not caused by us or could not have been caused by us because one of the main complaints is a bubble in the finish on one of the chairs, which is a manufacture defect.  Furthermore, the owner lied multiple times in his response. I did not "go into a rage" because the table was the wrong finish. And when I was treated poorly by the associate I was the one who asked her why I was being treated so badly, not the other way around as he has stated in his response. He also lied and stated he came onto the floor and tried to diffuse the situation when he heard us, but he did not. I asked to speak to someone else several times, and he still did not come out to try and help.  He only came out when I was already outside of the business talking to my father.  He did laugh in my face and offered no help or apology for what had happened. I have stated that I have not contacted the business furthermore about the damage of the table because I no longer what to deal directly with the owner or employees. He is well aware of the damage to the table because his wife stated on social media she knew about it and it was our fault. He also lied and stated that my fathers bedroom suit was delivered free of charge, which is not the case. My father paid extra for the delivery, we have the receipt showing this transaction. ]
Regards,
[redacted]

On July 9, 2015 a bedroom suite and dinette were purchased at Grandma's House Furnitule. August 8, 2015, the person who purchased the furniture called and asked if his daughter could pick up the dinette. I asked if she had the receipt and he said "No", I asked her name and said to go ahead and send...

her in to the store. When she arrived, she backed in to our loading dock for pick up. Our warehouse walkers started to load the dinette, and she noticed it was the light finish, It also comes in a dark finish, of which we also had. She came back in to the store and approached the front desk and stated it was the wrong finish. Our employee said it will be a minute, we have to put the chairs together. The customer went into a rage. Our employee said why are you being like this. I got up and tried to defuse the situalion. She had a toddler with her and I smiled at the child. I did not laugh in the customer's face. She left the premise; and said her father would pick up the dinette.  The following day, the father loaded the truck, signed off that the furniture was in good condition. The customer's daughter took to social media, facebook, and such, She posted photos of the dinette with damage. It did not leave the store in that condition. She has never contacted the store about the dinette and neither has the actual purchaser of the dinette. On August 12, 2015 we delivered the bedroom suite. It was successfully delivered to the actual purchaser free of charge. The dinette was never mentioned. I know of no threats made to the female. If anything, the sister of the girl, stated on Facebook.  "What? Some Big Red Building might be on fire if I was in town." Our store is known at  The Big Red Barn in Nutter Fort.  We have done nothing wrong. The furniture has been delivered and picked up. I have no control over what goes on, on social media.  Thank You for your time,

The customer purchased furniture on July 7, 2015. They left a not so pleasant voice mail on August 4. 2015. not quite 4 weeks later.  We try to accommodote all customers at Grandma's House Furniture . We delivered NEW furniture to the customer on August 5, 2015, it was not used and was...

delivered under 30 days. Thank you for your time.

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Address: 1410 W Armuchee Road, La Fayette, Georgia, United States, 30728

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