Grandpa's Growler

Dear [redacted] :I received your complaint regarding the dining experience a patron had here on Saturday May , spoke with the server who waited on the table and I will address each issue the patron had.The server approached the table and after identifying herself told the table what our specials were for that evening, one of these was the open faced prime rib sandwichShe made no mention of the TBone, nor was it written on any of the three special boardsWe were running a TBone and Prime Rib Dinner special and there is a flyer separate from our regular menu in our menu that states all specials that we run during the week, subject to changeWe had removed these two items temporarily due to increased beef prices and we had signs posted throughout the restaurant that we have adjusted all beef and dairy items on our menu because of the increased costsTwo patrons in their group wanted the TBone special and the server explained to them that we did not have a special right now and explained that due to increased beef prices we had to temporarily remove it, the same with the Prime Rib DinnerShe took an order for the sandwich and again they wanted to order the TBone Special and she again explained that it was not being offered and that specials were subject to changeTwo patrons insisted on ordering a TBone and she told them it would be off of the menu, they ordered it with their two sides (the special only came with baked potato and salad)All of the wait staff is completely aware of this temporary removal of these two items on Saturday as they have not been available for several weeks and the server who waited on them is a regular Saturday Night serverI was also here the night they were in and she indicated that she had people at a table who wanted TBones off of the menu as she wanted to make sure we even had them because of the price.When presented with their check one person was upset about the price and she again told them that she had explained what our specials were and that the TBone was not one of them, what the server believed to be her spouse told her to be quiet and pay the billThey were ask if they wanted to speak with a manager and said no but still had time to order another rounds of drinks and shots before leavingI would have been more than willing to discuss this matter with them, I would have been more than willing to discuss with them the following day, but no call was ever made to anyone hereAfter read the original complaint and before I spoke to the server was going to refund back to them the difference in the special and menu price but when the server said she explained all of this to the table several times I feel like they are not owed anything.I apologize for the delay in responding to this complaint; it has taken me a while to talk to everyone who was here that evening to verify all information.Should you wish to discuss any of this in further detail please do not hesitate to call me at [redacted] Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information given to the manager was not truthfulThe waitress, at no time, explained that the prices listed in the menu given out were in fact incorrectThe thing she specifically repeated was that you could not get the prime rib as a steak but instead, as a sandwhichWe explained that we wanted a meal with a salad and potatoe and she suggested the Tbone mealShe, at no time, stated anything about a different (market ) price, other than what the menu saidAs for the time frame, my boyfriend said go ahead and just pay it, becasue we were running late for a playWe did not order another round! I do not want to see the waitress get in trouble but as we were leaving, I personally took her aside and explained that if I weren't running late, I would discuss this further with the managerShe voluntarily replied that I am not the first customer who has complained about this billing problemI don't just randomly write a complaint to Revdex.com to hassle someoneThere was absolutely no explanation of a different price or I would not have chosen the TboneIt clearly stated that Tbone was the evening specialThat is where I obtained my informationNot walking around the restaraunt looking for signsIf the Tbone was listed as market price on the menu, I most certainly would have asked for a priceAs for the refund....keep it, I don't want itI just want to make sure other customers don't get ripped off by poor pricing tactics Regards, [redacted]

Dear *** ***:I received your complaint regarding the dining experience a patron had here on Saturday May , spoke with the server who waited on the table and I will address each issue the patron had.The server approached the table and after identifying herself told the
table what our specials were for that evening, one of these was the open faced prime rib sandwichShe made no mention of the TBone, nor was it written on any of the three special boardsWe were running a TBone and Prime Rib Dinner special and there is a flyer separate from our regular menu in our menu that states all specials that we run during the week, subject to changeWe had removed these two items temporarily due to increased beef prices and we had signs posted throughout the restaurant that we have adjusted all beef and dairy items on our menu because of the increased costsTwo patrons in their group wanted the TBone special and the server explained to them that we did not have a special right now and explained that due to increased beef prices we had to temporarily remove it, the same with the Prime Rib DinnerShe took an order for the sandwich and again they wanted to order the TBone Special and she again explained that it was not being offered and that specials were subject to changeTwo patrons insisted on ordering a TBone and she told them it would be off of the menu, they ordered it with their two sides (the special only came with baked potato and salad)All of the wait staff is completely aware of this temporary removal of these two items on Saturday as they have not been available for several weeks and the server who waited on them is a regular Saturday Night serverI was also here the night they were in and she indicated that she had people at a table who wanted TBones off of the menu as she wanted to make sure we even had them because of the price.When presented with their check one person was upset about the price and she again told them that she had explained what our specials were and that the TBone was not one of them, what the server believed to be her spouse told her to be quiet and pay the billThey were ask if they wanted to speak with a manager and said no but still had time to order another rounds of drinks and shots before leavingI would have been more than willing to discuss this matter with them, I would have been more than willing to discuss with them the following day, but no call was ever made to anyone here. After read the original complaint and before I spoke to the server was going to refund back to them the difference in the special and menu price but when the server said she explained all of this to the table several times I feel like they are not owed anything.I apologize for the delay in responding to this complaint; it has taken me a while to talk to everyone who was here that evening to verify all information.Should you wish to discuss any of this in further detail please do not hesitate to call me at ***Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The information given to the manager was not truthfulThe waitress, at no time, explained that the prices listed in the menu given out were in fact incorrectThe thing she specifically repeated was that you could not get the prime rib as a steak but instead, as a sandwhichWe explained that we wanted a meal with a salad and potatoe and she suggested the Tbone mealShe, at no time, stated anything about a different (market ) price, other than what the menu saidAs for the time frame, my boyfriend said go ahead and just pay it, becasue we were running late for a playWe did not order another round! I do not want to see the waitress get in trouble but as we were leaving, I personally took her aside and explained that if I weren't running late, I would discuss this further with the managerShe voluntarily replied that I am not the first customer who has complained about this billing problemI don't just randomly write a complaint to Revdex.com to hassle someoneThere was absolutely no explanation of a different price or I would not have chosen the TboneIt clearly stated that Tbone was the evening specialThat is where I obtained my informationNot walking around the restaraunt looking for signsIf the Tbone was listed as market price on the menu, I most certainly would have asked for a priceAs for the refund....keep it, I don't want itI just want to make sure other customers don't get ripped off by poor pricing tactics
Regards,
*** ***