Grandpa's Place

Initial Business Response /* (1000, 5, 2015/09/23) */
September 20,
RE: Case #XXXXXX
We would like to address this complaint and the issues expressed A transaction occurred between *** *** and members of the sales and/or management staff of *** *** *** a
non-affiliated, third-party in which they signed the Exclusive TraAgreement wherein they enlisted our services to transfer the *** *** *** *** Bldg *** Unit *** ** * & ** Week 41; annual Usage; Floating; Odd Year Usage interval timeshare property they traded The date listed on the Exclusive TraAgreement (contract) is May 19, the post-mark on the envelope in which the contract was mailed to us by *** *** *** is July Our first attempt to contact these clients was August 8, immediately after the contract was entered in our system
Mr& Mrs*** initialed their understanding of each clause of the Exclusive TraAgreement and signed their names in agreement to abide by the terms and conditions of our contract
Payment of the processing fee required to initiate the procedure to transfer their timeshare
Delivery of a marketable deed (within days) to the property recorded in Taney County, MO
Payment of the Internal Resort Transfer Fee required by *** ***
Delivery of critical documents necessary to complete the transfer of this property
We have made multiple attempts to contract Mr& Mrs*** by phone at the number they provided, which is different than the one listed on their complaint, to discuss the process and associated feesWe have sent multiple reminder emails explaining what documents and fees were required prior to beginning the transfer process These contact attempts were prior to invoicing them for the processing fee and the internal resort transfer fee Mr& Mrs*** have filed to comply with any of the above therefore, we have been unable "to do anything" for them
After we invoiced them for the processing fee dated August 8, 2015, they called our office in protest after receiving the invoice Despite our efforts to discuss the contract they signed enlisting our services, they remained stoic in their belief "we never did anything for them." There has been no attempt on our part to "scam" anyone for any reason There has only been the failure of these individuals to honor the contract they signed enlisting our services Possible they are confused but they have been unresponsive to our calls and emails so we have had little opportunity to rectify their confusion
It is our position that this is a slanderous complaint and completely without merit In light of the above disclosures, we respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possible Further, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trad-Ins, LLC be corrected immediately
Thank you for your review and your cooperation in this matter
Sincerely,
Spence ** ***
Operations Manager
Cc: *** ***
Initial Consumer Rebuttal /* (2000, 11, 2015/10/23) */
10/18/
Dear Sirs:
I recently submitted a complaint concerning a company by the name of:
Timeshare Trade-ins, LLC
State Hwy W
Walnut Shade, MO
I have spoken with a very patient and informative employee from Timeshare Trade-ins and she has helped me understand the terminology used by companies providing this type of serviceDue to my lack of experience with time share deeds and the proceedings to trade or sell this type of property I was very distressed and felt as though I had been taken advantage ofI have found that the company indeed is assisting me in the transfer of ownership of a timeshare that I won and traded to another company Please disregard the complaint that I made and do not hold my previous letter and information provided by my against Time Share Trade-ins, LLC I am now receiving detailed and simple information to take the steps to finish this transaction
Thank you so much for your help in this matter
Sincerely,

This complaint is under review.? There are some statements made that are either incorrect or misleading which we will address.? Previous years maintenance fees were billed to and paid by the client as a result of stipulations in their contract with our company which they were aware of and
understood.? We have been and are currently working with another party and the resort to complete the transfer from *** * *** *** names.? We will supply a complete response no later than Wednesday, March 28, after the account has been thoroughly audited

Initial Business Response /* (1000, 9, 2016/04/19) */
We have been in contact with the resort and with Mr*** According to information provided by the resort, they contracted the collection of maintenance fees to an outside company, who in turn did not provide payment information on this
account for usage year or Mr*** is attempting to find proof of payment through his credit card company for the payment made by phone while in our office to this management company so that the proper information can be provided to the credit reporting agencies The resort is willing to provide a letter reflecting no fees are owed to them and this timeshare is no longer in Mr& Mrs***'s names We are working diligently to resolve this issue on their behalf but are awaiting the necessary documentation to present on their behalf
Initial Consumer Rebuttal /* (3000, 11, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not yet accept the response While RC Escrow and their representative, ***, are working with me and have been helpful, I will not accept the "response" until the "collection" is removed from my credit report Today, I am sending to her documentation and copies of a payment that was the last payment and satisfied all obligations
I await having Meridian Financial remove the "collections" from my credit report
Final Business Response /* (4000, 24, 2016/05/19) */
We are still working with the resort to reverse the erroneous credit reporting for this client Hopefully this can resolved shortly

Initial Business Response /* (1000, 5, 2015/10/02) */
________________
September 30,
Mr*** *** *** Hurst, TX
Dear Mr***:
On September 28, 2015, we received notice of a complaint that you lodged against our company with the RevDex.com of Southwest MissouriWe would like to address the complaint, the slanderous statements made and the true nature of the fraud that has been committed in relation to the two contracts you signed, enlisting our services to transfer the ownership of two timeshare interests you owned
First and foremost, as the closing company, we were not privileged to the confidential details of the transaction you held with the staff and/or management of ***, a non-affiliated, third-party company as no member of the staff or management of Resort Closing Services, LLC or Timeshare Tradeins, LLC were present during the meeting in which your transaction took placeTherefore, we cannot be held liable for any statements or promises made; conditions to the sale; order of sequence; errors or ommissions; delivery of third-party products or services; or money exchanged that might have occurred during your negotiations with ***Neither Resort Closing Services, LLC nor Timeshare Trade-ins, LLC are depositories of funds for any third-party-company therefore not a party to any relief that may or may not be available to you from that third-party-company
On May 8, 2014, we were notified by *** of the two timeshare properties you engaged us to transferOn October 7, 2014, we received the Exclusive Transfer Agreement (and associated documents hereinafter referred to as "our contract') which bore your initials, signature and a signature date of September 23, The original contract date of May 1, was lined through with August 18, hand written over itA Special Note declared "Effective start date 8/18/*** lost contract."
By signing the Exclusive Transfer Agreement and by accepting the $10,(ten thousand dollar) Transfer/Credit Allowance we funded, you enacted this legally binding contractYou initialed your understanding and agreed to abide by all terms and conditions set forth by signing your name on this contractUnfortunately, you failed to comply the terms and conditions as you had agreed which are cited herein
________________
________________
Vacation week Usage confirmation and owner Acknowledgments (enclosed)
Owner Acknowledgments: (please initial beside each) Owner understands and agrees that if the transferred vacation week's yearly maintenance fee is due within days of the date of the "Exclusive Transfer Agreement", regardless of any monthly, quarterly or semi-annual payment arrangements currently in effect with the resort company, Owner is obligated to pay this feeThe Owner is obligated to remit all pertinent information and any fees that this contract may require for transfer within days of the date of the "Exclusive Transfer Agreement" if information is not received within this time frame, the last date of receipt of the owner's information will supersede the date of the "Exclusive Transfer Agreement" thereby extending the day clause(Initialed as **) Owner understands and agrees that Owner is responsible for the "internal Resort Transfer Fee" if any and any previous maintenance fees, taxes and late fees(Initialed as **)
In addition to the aforementioned, the following explicit terms of the Exclusive Transfer Agreement, detail your responsibilities
Exclusive Transfer Agreement, Advance Receipt, Assignment of Rights & Power of Attorney (enclosed)
Transfer/Credit AllowanceOwner shall receive a Trade-in/credit Allowance of $10,as Consideration for Owner's acceptance of the terms of this ContractAny usage associated with this
interval is relinguished from this day forward, if usage has been reserved or banked, the owner will be obligated to pay the next year's maintenance fees
Cooperation by OwnerOwner agrees to make all data, records and documents pertaining to the property available to the agent and to avoid any act which might tend to obstruct agent's performance under this contractDuring the term of this contract, Owner shall not deal directly with any prospective "purchaser", "re-seller", "listing agent", or "renter" of the vacation week and shall refer all prospective "purchaser", "re-seller", "listing agent", or "renter" to agentOwner agrees that Agent retains the right to cancel this contract at any time when Owner does not cooperate with the terms of this contract
On the Vacation Week Usage Confirmation and Owner Acknowledgement document, you attested to having paid the maintenance fee and using the vacation week points allowanceYou also declared you had paid the maintenance fee but denied using, reserving or banking the vacation week points allowanceHowever, when we received the Estoppel (owner account summary) from ***, it reported you made two reservations on 05/08/for arrival date 05/15/at *** Resort - Hotel Room Deluxe and arrival date 05/19/for ***, Studio Deluxe using the entire 126,points of the allowanceIt can be assumed, since the original contract date was May 1, 2014, you were fully aware on May 8, 2014, that you have relinquished all rights to the use of the vacation weekYet you deliberately defied this contract and fraudulently claimed the 126,points for your own enrichment
Your use of the vacation week points made you responsible for the maintenance fees $(six hundred and eighty-six dollars and seventy cents) plus the Program Fee of $(one hundred and thirty-seven dollars) totaling $(eight hundred and twenty-three dollars and seventy cents)Since you did not provide proof of payment of the maintenance fees or present us with the funds to pay it on your behalf, you also became responsible for the maintenance fees which total
________________
________________
$1,(one thousand, six hundred and forty-seven dollars and forty cents) plus escrow fees of $(one hundred and fifteen dollars and thirty-two cents) for a grand total of $1,(one thousand, seven hundred and sixty-two dollars and seventy-two cents.) This entire amount is due and payable under this contractIt appears that your complaint is an attempt to evade your responsibilities for the payment of a debt you owe
Your ambiguous remarks in the complaint you contrived then posted with the Revdex.com of Southwest Missouri defaming our good name insinuated we had not rendered the services you contracted us to provide is malicious in nature and in every aspect in respect to our company and the efforts we put forth on your behalfYou reported contacting *** Resorts and stated as a result of this contact, "*** gladly closed the account in April of 2015." It is true, *** did in fact "close" the account removing your name but not because of your conversation with owner services but because *** had just completed the transfer of the property to Timeshare Trade-Ins, LLC's as a direct result of our request for transferThis transfer had been in process for nearly eight weeks at *** prior to their completion date of April 21, Please be advised, this transfer does not mitigate your financial obligations to the contract you signed with our companyYour perfunctory duties as well as your financial obligations, as specified in the Exclusive TraAgreement you signed, are bound by state and federal laws and merchandising acts
Your comments were intended to vilify our company and disparage an honest business but if the truth be known, despite your lack of cooperation, your unjust confrontational attitude towards members of our staff and your unquestionable failure to comply with the terms and conditions as set forth in the Exclusive Transfer Agreement you signed, in good faith, we arranged for and facilitated the voluntary surrender of the *** Vacation Club you owned, thereby cancelling your ownership and fulfilling all obligations we had under that contractIn addition, we completed the transfer of ownership of the *** ***, 126,Point, Annual Usage interval timeshare property, which removed your name from ownership, thereby fulfilling all obligations we had under that contract
Therefore we are demanding the following:
A complete and total withdrawal of the complaint you lodged against our company with the Revdex.com of Southwest Missouri within the next seven business days from the date of this letterIn this retraction you will correct any and all derogatory statements including the true and unequivocal statements below in your retraction:
(1) Timeshare Trade-ins, LLC rendered all services contracted to *** *** by transferring the *** timeshare property and by facilitating a voluntary surrender of the International Vacations Club timeshare
(2) An invoice for maintenance fees was issued as a result of *** ***' personal usage of
the *** points as agreed by contract
________________
________________
(3) The comments made in this complaint were unwarranted and misrepresented the facts of this
case, therefore the complaint is invalid and should be removed immediately
In light of the facts stated herein, as per the Exclusive Transfer Agreement you signed, we are making formal demand for the payment of $1,(one thousand, seven hundred and sixty-two dollars and seventy-two cents) and the re-payment of the $10,Transfer/Credit Allowance we funded due to your continued non-compliance, a deliberate violation of the terms and conditions set forth in your Exclusive Transfer Agreement with our companyThe payment $11,(eleven thousand, seven hundred and sixty-two dollars and seventy-two cents) or the arrangements to pay these debts are to be made within seven business days of the date of this letter by calling 417-334-8784, Ext ***
Failure to withdraw your complaint by citing the facts above and/or failure to contact our office within the time frame specified to pay your debt or make arrangements to do so, shall result in legal recourse to recover these funds as well as any and all attorney fees and court costs associated with the recovery of this debtPlease understand, we reserve the right to seek and acquire any and all punitive damages available to us for the libel, slander and defamation of character you committed publicly should legal recourse become necessary,
Sincerely,
Spence *** Operations Manager
Enc:
CC: MsRose ***, Revdex.com of Southwest Missouri
________________
________________
Timeshare Trade-Ins, llc
State Highway West Walnut Shade, MO 417-334-
October 1,
MsRose ***
Revdex.com - SW MO South Campbell Street Springfield, MO
RE: *** *** - Revdex.com Case # ***
Dear Rose:
Following hereto, please find a letter we have written to Mr*** which we wish to serve as our response to the and misleading complaint listed aboveMr*** has presented a malicious unwarranted fabrication that is laced with slander for which he is libelOnce again, the procedure the Revdex.com adheres to wherein a complaint is publicly posted on the Internet prior to the business being given the opportunity to investigate the situation and afforded the courtesy to rebuke the claim, has proved to damage an innocent business
This individual signed two contracts enlisting our services to transfer two timeshare property interests from his nameOur terms and conditions are clearly stated, in plain English, and he initialed his understanding and signed his name in agreement to perform all duties required and pay all applicable feesHowever, he selectively chose which terms he would honor failing to abide by those he chose to ignore which bore financial consequencesMr*** created debts he rightfully owes to our company and we shall continue our efforts to collect these debtsDespite his lack of cooperation and abusive intimidation, in good faith, we successfully completed these transfers and fulfilled both contracts to this client,
It is quite obvious, the debt Mr*** created and our attempts to collect the money he owes our company proved to be the catalyst for his inflammatory taleMr*** intentionally sought to cause harm to our good name and ride a wave of prejudice against this industry for which he has been faithfully served as set forth in the legally binding contracts he signedLegal action is certainly an option we may pursue against this individual
________________
________________
It is our position that this is a slanderous complaint and completely without meritIn light of the above disclosures, we respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possibleFurther, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trade-ins, LLC and/or Resort Closing Services, LLC be corrected immediately
Thank you for your review and your cooperation in this matter
Sincerely,
Spence ** *** Operations Manager
CC: *** ***
Enc:
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Time Share Trade Ins continues to demand payment of maintenance fees for *** Properties *** Properties has long since canceled my contract with them and are not requesting any payment of anything The contract has been terminated and, in spite of sending a copy of the release to Time Share Ins they continue to demand payments Fraud is obvious
Final Business Response /* (4000, 9, 2015/10/07) */
To address the rebuttal Mr*** posted in an attempt to protest the debt he owes our company claiming some type of fraud has been attempted, we shall once again provide the true facts to this case Mr*** refuses to acknowledge that he blatantly ignored the terms and conditions of the contract he signed enlisting our services to transfer the *** *** interval timeshare property from his name Within this contract he initialed his understanding and signed his name in acceptance of his willingness to relinquish all rights and privileges for the use of the property he traded
So that there is no confusion as to the ownership rights to timeshare points and their usage, the following scenario should serve to dispel any misconceptions
If this timeshare would have been a used car he traded in to facilitate the purchase of a new car, after the trade was made and the title signed over to the dealership,he would not have been allowed to take the used car for a drive Nor would he have been allowed to reserve the traded car for his future useFurther, after his transaction had taken place, if he went to the dealership and took the car for a quick drive or a year later located the car he traded in so he could use for a couple of weeks, without the dealership's or current owner's knowledge, when the theft was discovered, Mr*** would have been charged accordingly, and rightfully so This is exactly what has occurred with this individual
After he willingly traded the *** timeshare with applicable points and consummated the deal by signing the legally binding contract, he deliberately took illegal possession of the timeshare points, then used them for his own enrichment which made him financially responsible for the payment of the next year's maintenance fee pursuant to the contract he signed
Exclusive Transfer Agreement, Advance Receipt, Assignment of Rights & Power of Attorney
Transfer/Credit Allowance Owner shall receive a Trade-In/Credit Allowance of $10,as Consideration for Owner's acceptance of the terms of this Contract Any usage associated with this interval is relinquished from this day forward If usage has been reserved or banked, the owner will be obligated to pay the next year's maintenance fees
The fact that the property was transferred on April 21, 2015, has no bearing on date Mr*** incurred the debt which was May 8, The transfer of this property and his obligation, or lack thereof, to *** are immaterial to this issue He violated the contract he signed, used property he no longer had a right to use thereby incurring a debt for which he is liable to Timeshare Trade-Ins, LLC He was acutely aware of the financial consequences prior to his intentional action
A legally binding contract was presented to this individual, written in plain English, leaving no room for interpretation or discussion as to the responsibilities of both parties He initialed his understanding and signed his name in acceptance, agreeing to abide by ALL terms and conditions set forth therein Timeshare Trade-Ins, LLC held faithful to our responsibilities and completed the transfer as contracted Mr*** chose which terms and conditions applied to him, after the fact No matter which way he attempts to manufacture a scenario wherein fraud has been perpetrated by Timeshare Trade-Ins, LLC, the guilt, and the debt, falls back on him alone Unfortunately, these issues may only be settled through legal channels
Again, as previously stated, it is our position that this is a slanderous complaint and completely without merit We respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possible Further, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trade-Ins, LLC and/or Resort Closing Services, LLC be corrected immediately
Final Consumer Response /* (4200, 11, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Time Share Tradeins (TST) is not believable First They keep referring to my using points I and "agreed not to use." The points I used were for the year which would have expired had I not used them TST has never grasped the fact that my contract with *** was for a July through June calendar year Their entire argument is based on faulty data The only company that should care about my payment of maintenance fees and use of points is *** They are completely satisfied TST was paid in full by me long before they did anything Now they are simply trying to bilk a customer of unwarrented funds for not valid reason My sole request was to quit hearing from this company This will be my last response

Initial Business Response /* (1000, 15, 2016/06/29) */
RE: XXXXXXXX
DATE: June 29,
Revdex.com of Central Florida, Inc
Attn: *** *** Consumer Affairs Representative
*** SGrant ***
*** FL XXXXX
Sent Via Online
Dear Mrand Ms***:
Thank you for contacting CLUB
WYNDHAM Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide
This posting is to advise the purchase discussed in the written statement is with a different company than *** Vacation OwnershipPlease reach out to the Grand Crown Resort at *** *** for their response to the Revdex.com complaint submittedI was able to reach Ms*** on June 29th, to discuss her concerns and she was able to verify that the concern was not with Wyndham Vacation OwnershipShe stated that she believed that the TimeShare TradeIns, LLC is the entitiy the property was supposed to be transferred to, but that it is Capital Resorts Group that should be paying for the recording of the deed in the county in which the property is locatedI did provide Ms*** information about her ownership and about the options available to her Mrand Ms*** also state in the written statement that Capital Resorts Group has now taken over Grand Crowne Resorts, while I can not verify this information, I have provided the company information for both Grand Crowne Resorts and Capital Resorts Group
Grand Crowne Resort At Pigeon Forge
Parkway, Pigeon Forge, TN XXXXX
Phone:(XXX) XXX-XXXX
Capital Resorts Group
*** *** *** *** Suite ***
StPetersburg, FL XXXXX
Phone: (XXX) XXX-XXXX
***
I see aditional information in the written statement provided by Mrand Ms*** Reference the following companyAll of the trade contracts signed are through this company and the documents do indicate that TimeShare TradeIns, LLC is not affiliated with *** Vacation Ownership
*** LLC
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
XXXXX State Hwy *** *** Shade, ** XXXXX
***
Resort *** *** LLC
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
XXXXX State Hwy 176, Walnut Shade, MO XXXXX
***
At this time, I am able to verify that *** Vacation Ownership does have an existing account for Mrand Ms***They had purchased a contract on May 15th, for 126,points into Club *** Plus with a home resort of Wyndham La Belle Maison in New Orleans, LAI am able to verify a deed was sent in to the Wyndham Title Services Department on 5/24/to transfer ownership to Timeshare Trade ins, LLCThe deed was not recorded in the county in which the property is located and therefore processing of the transfer of ownership could not be completed On 5/27/2016, a Title *** Department Servicing Representative spoke to Ms*** to inform her that the transfer of ownership could not continue without the deed being recorded in the county in which the property is located
On June 13, 2016, Mrand Ms*** did reach out to *** Vacation Ownership about the Ovation program and deed back documentation for voluntarily surrendering their property to *** Vacation Ownership was sent on June 21st, Be advised the Ovation program does require that all assessment fees be current prior to processing the Ovation RequestThe Ovation Program does not provide monetary compensation and is not associated with the request to transfer ownership to *** *** LLC
We hope this information will be helpful regarding the concerns brought forth
Thank you again for contacting Club ***
Best Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 38, 2016/08/18) */
Re: Case # XXXXXX TimeShare Tradelns, LLC
Thank you for taking the time to review our complaintAs
you can see, our first contact was with Revdex.com in *** who
referred us to *** then to *** and then to Missouri
We are enclosing a copy of the *** information dated
August 14, that shows sales was to pay closing costsWe
are sending a copy of this information along with a copy of this
letter to *** of Florida
We have applied to *** ovation program to be relieved
of this property, but we had to pay not only the fees in
for Grand Crowne (Capital Resorts) to handle the transfer;
butalso fees for in the amount of $which we paid on
*** 7, *** This is not right as we in good faith transferred
this property to Grand Crowne two years ago! We talked with a
Mr*** *** with Capital Resort Group, *** *** ***
*** Suite 450, Florida XXXXX, who informed us
back in March that we should not have to pay the fees
to Wyndham, and to send the bill to himThis we did and he
failed to see that it was taken care of as he promisedOn our
end, we have corresponded through USMail, but Grand ***
representatives choose to make phone calls
We are at a loss to know what to doOur dealings with
Grand *** have not been satisfactoryWe
wish to be relieved of any and all affilation with and be reimbursed
our costs involved in dealing with Grand Crowne ***
Thank you for taking the time to review our situation
Final Business Response /* (1000, 45, 2016/08/29) */
We strongly urge you and advise you to communicate directly with The *** at the Great *** *** and *** *** As these individuals did not pay any fees to our company in any amount or manner whatsoever If they are requesting a refund, this request should be issued to the company they made their purchase with The Lodges at the Great Smoky Mountains & Capital Resorts Group

Initial Business Response /* (1000, 5, 2016/02/15) */
As with all transfer contracts, the clients are quite anxious to have it completed and we fully understand their angst However, time frames are directly impacted by the client's timely payment and document deliveries as well as the responses
from the resort as to releasing critical information and instructions required for the transfer of a propertyWe have been in contact with the clients by email and by phone to keep them apprised Mrs*** actually called our office "concerned" as to the number of emails and phone calls they had received in reference to this transfer This complaint implies we have not been responsive which is untrue We have worked very closely with clients and the resort to attain a transfer of this propertyThe fees listed on this complaint were fees billed by our company as charged by the resort for this transfer As previously reported to the client, we worked diligently with the resort on this transfer and received confirmation from the resort the Maintenance Fees would not be charged to the clients in addition to the transfer fees they were already billed and paid We recently received final approval to submit the transferThis documents and fees have been prepared and will be mailed this week

Initial Business Response /* (1000, 9, 2016/04/13) */
We are in receipt of the above complaint which *** *** filed on April 13, We wish to address the issues expressed in this complaint With the facts presented herein, you will see this is an erroneous complaint which should be
dismissed immediately
On December 2, 2015, during a sales presentation with *** *** *** a non-affiliated, third-party-company, Mr*** accepted a $12,trade-in/credit allowance we funded, enlisted our services to transfer his *** *** *** Biennial Odd Year usage interval timeshare property - Contract Number XXXXXXX, and signed the Exclusive TraAgreement (contract)
Pursuant to the Exclusive TraAgreement Par2: Trade-In/Credit Allowance: The term "Credit Allowance" shall be defined as the reduction in the sales price of the property/interval *** *** (hereinafter "Owner" whether one owner or more) is purchasing from *** *** *** The Credit Allowance shall be equal in value to the value of the property/interval(s) owned by (Timeshare Trade-Ins, LLC) TSTI or affiliates thereof, and preferred by *** *** *** which TSTI shall transfer to *** *** *** on Owner's behalf and at Owner's request, in order for Owner to receive the Credit Allowance in an amount designated by *** *** *** In exchange for TSTI's transfer of its own property to *** *** *** on Owner's behalf and for Owner's benefit and in exchange for the other promises and consideration contained herein, Owner shall transfer the ownership rights of The Property to TSTI or to any party that TSTI shall designate in accordance with the terms of this agreement TSTI hereby agrees to work with Owner in order to assist in the transfer process
aThe Trade-In/Credit Allowance for this transaction shall be $12,
bAny usage associated with this interval is relinquished from this day forward If usage has already been or shall be reserved or banked in the future by owner, the owner will be obligated to pay maintenance fees for the following calendar year
According to the Vacation Week Usage Confirmation and Owner Acknowledgments (contract document) Par Current Year's Week:
Have you used, deposited or otherwise disposed of the year's week? He answered Yes
Have you paid the maintenance fees and taxes for the year's week? He answered Yes
*** *** attested that he had used the vacation allocation therefore he was responsible for the next year's maintenance fee On January 28, 2016, we issued Invoice #XXXXX in the amount of $1,($1,Maintenance Fee plus $Escrow Fee) for the Maintenance Fee We then received an owner's account summary from the resort confirming this figure as the Maintenance Fee charge which they later changed to $1,
Maintenance Fees are billed in advance and are due prior to the beginning of the use year Since this was an odd-year usage ownership, we contacted the resort for clarification We requested confirmation were maintenance fees billed annually or billed in even years for odd year use They confirmed odd year owners are billed in the fall of the even year payments due by Jan of the odd year before the vacation are scheduled On February 29, we issued a "corrected" invoice requesting payment for the Maintenance Fees - this was not in addition to it was in place thereof
The maintenance fees were required to be paid before the timeshare could be removed from *** ***'s name On March 30, 2016, he paid $1,issued on the first invoice and the remaining balance of the Internal Resort Transfer Fee he was obligated to pay These fees were sent on to the resort with transfer request We are awaiting confirmation this transfer was completed
*** *** obviously was confused by the "corrective" invoice we sent No attempts were made to "defraud" anyone He is not eligible for a refund of any fees he paid as required by contractThis complaint is erroneous in nature and should be immediately dismissed We respectfully request any negative ratings which may be listed or posted against our company as a result of this misguided complaint be removed and our good name restored without further delay

Initial Business Response /* (1000, 9, 2015/09/08) */
RE: Case [redacted] - [redacted]
We would like to address this complaint and the issues expressed. Mrs. [redacted] stated she paid $349 on October 30, 2013 to TSTI (Time Share Trade-Ins, LLC) to sell the [redacted] timeshare she traded in as a...

result of a transaction with [redacted] Inc (MA) a non affiliated, third party company. The aforementioned amount was the processing fee charged to transfer this timeshare not a fee to sell the property. Further, Ms. [redacted] was required to pay the 2015 Maintenance Fee, not because of any time element by TSTI, but pursuant to Clause 3 of the Exclusive Trad-In Agreement she signed on January 29, 2014 (received February 10, 2014) "Trade-In/Credit Allowance:... Any usage associated with this interval is relinquished form this day forward. If usage has been reserve or banked, the owner will be obligated to pay the next year's maintenance fee." Mrs. [redacted] banked the 2014 week into the [redacted] rental pool. She reluctantly submitted payment of the 2015 Maintenance Fees and the $299 IRF fee in August of 2014, which were subsequently paid from RC Escrow to [redacted] in December 2014. Please note that the $1,324.79 amount paid included a one-time special assessment fee by [redacted]
The fact that Mrs. [redacted] submitted payment of the 2015 Maintenance Fees in August, 2014, inhibited our ability to process the transfer of this property and invoked the 180 days clause as the next maintenance fee billing cycle (November 1) made her responsible for the payment of the 2016 maintenance fees. In addition to the initial 90 day delay between the time Mrs. [redacted] traded her [redacted] property through [redacted] Inc. (MA) and the date she signed the actual contract for trade, another 10 days had expired before we received the documents to establish her account. As you can see, two years have not expired since we began attemtping to transfer this property. Mrs. [redacted] failed to provide vital, timely information required by contract to complete this transfer. Even though Ms. [redacted] violated the terms of her contract with our company, and continues to do so, we have, in good faith, attempted to transfer this property. Despite these facts, we wish to resolve this issue.
We have been in contact with [redacted] Resorts in reference to this account and have agreed to relinquish our interest in this property in order to return the same to [redacted] thereby releasing Mrs. [redacted] of any further financial obligations to either [redacted] Resorts or TSTI. To facilitate this, we have attempted to contact Mrs. [redacted] by telephone to discuss this process, but have been unable to reach her. We will continue to do so. We have copied her on this letter.
It is our position that this is a slanderous complaint and completely without merit. In light of the above disclosures, we respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possible. Further, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trade-Ins, LLC be corrected immediately.
Thank you for your review and your cooperation in this matter.
Sincerely,
Spence [redacted]
Operations Manager
Cc: [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid the 349 as a processing fee for TSTI to transfer ownership of the timeshare. I don't care what they call it - just noting that I paid them for their services.
When I paid the 1324.79 in Aug 2014 it was for 2015 Mtc fees and the 299 [redacted] fee.(I received a voice message from TSTI representative, Adele, on Nov 24 2014 stating that all the paperwork had been sent to [redacted] Based on what they have stated in their response, that was not true. I have that and every other voice message from them saved. I also have every Email from them saved.) At that time, Aug, 2014, what was owed was the 2015 Mtc fee and 299 fee charged by [redacted] to process the transaction. There were NO special assessment due. [redacted] would have notified me, NOT TSTI, if there had been an assessment. The only additional fees that followed were LATE FEEs charged because the Mtc Fee was due 10/1/14 and even though they had my money, TSTI didn't pay it until late December. [redacted] told me they didn't get it until late January 2015) So, between August 2014 and January 2015 TSTI did not forward the money to [redacted] and when they did, they didn't forward enough to cover the Late Fees so I was sent to a Collection Agency which cost me more money. They still owe me $250.
I said it was ALMOST 2 years which is accurate. It will be 2 years by next month.
As of Aug, 2014, they had ALL the information they had requested. No documentation was missing from me.
I received one message from TSTI which I responded to the next day and left them a message. Only ONE phone message from them. They have Not continued to try to reach me.
There is nothing slanderous in my complaint. Just facts. I, too, wish to resolve this issue. If they will relinquish their interest in this property and return the property to [redacted] and refund me the $250 they owe me, we can do just that. I just want this to END!
Final Business Response /* (4000, 20, 2015/09/18) */
We maintain our position as stated in our response to this complaint. However, to resolve this issue without further rhetoric, as requested by Ms. [redacted], we shall relinquish our monetary claim on this property ($7,500 investment loss); reverse the timeshare deed; and issue a refund of $250 to her. To officially close her account, we shall issue a Forced Termination of Contract Agreement which will be sent along with the recorded deed and refund to the address we have on file. These documents will be sent by certified mail within the next ten business days.
We consider this issue closed.
Final Consumer Response /* (2000, 22, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the terms stated above by TSTI. If they follow through with the actions listed, release the property and return my $250, I will also consider this matter closed. If they should fail to do so, I will contact you again. Thank you for your efforts on my behalf.

Initial Business Response /* (1000, 5, 2015/10/02) */
________________
September 30, 2015
Mr. [redacted] Hurst, TX 75054
Dear Mr. [redacted]:
On September 28, 2015, we received notice of a complaint that you lodged against our company with the Better Business...

Bureau of Southwest Missouri. We would like to address the complaint, the slanderous statements made and the true nature of the fraud that has been committed in relation to the two contracts you signed, enlisting our services to transfer the ownership of two timeshare interests you owned.
First and foremost, as the closing company, we were not privileged to the confidential details of the transaction you held with the staff and/or management of [redacted], a non-affiliated, third-party company as no member of the staff or management of Resort Closing Services, LLC or Timeshare Tradeins, LLC were present during the meeting in which your transaction took place. Therefore, we cannot be held liable for any statements or promises made; conditions to the sale; order of sequence; errors or ommissions; delivery of third-party products or services; or money exchanged that might have occurred during your negotiations with [redacted]. Neither Resort Closing Services, LLC nor Timeshare Trade-ins, LLC are depositories of funds for any third-party-company therefore not a party to any relief that may or may not be available to you from that third-party-company.
On May 8, 2014, we were notified by [redacted] of the two timeshare properties you engaged us to transfer. On October 7, 2014, we received the Exclusive Transfer Agreement (and associated documents hereinafter referred to as "our contract') which bore your initials, signature and a signature date of September 23, 2014. The original contract date of May 1, 2014 was lined through with August 18, 2014 hand written over it. A Special Note declared "Effective start date 8/18/14 [redacted] lost contract."
By signing the Exclusive Transfer Agreement and by accepting the $10,000 (ten thousand dollar) Transfer/Credit Allowance we funded, you enacted this legally binding contract. You initialed your understanding and agreed to abide by all terms and conditions set forth by signing your name on this contract. Unfortunately, you failed to comply the terms and conditions as you had agreed which are cited herein.

________________

________________
Vacation week Usage confirmation and owner Acknowledgments (enclosed)
Owner Acknowledgments: (please initial beside each) Owner understands and agrees that if the transferred vacation week's yearly maintenance fee is due within 185 days of the date of the "Exclusive Transfer Agreement", regardless of any monthly, quarterly or semi-annual payment arrangements currently in effect with the resort company, Owner is obligated to pay this fee. The Owner is obligated to remit all pertinent information and any fees that this contract may require for transfer within 30 days of the date of the "Exclusive Transfer Agreement" if information is not received within this time frame, the last date of receipt of the owner's information will supersede the date of the "Exclusive Transfer Agreement" thereby extending the 186 day clause. (Initialed as **) Owner understands and agrees that Owner is responsible for the "internal Resort Transfer Fee" if any and any previous maintenance fees, taxes and late fees. (Initialed as **)
In addition to the aforementioned, the following explicit terms of the Exclusive Transfer Agreement, detail your responsibilities.
Exclusive Transfer Agreement, Advance Receipt, Assignment of Rights & Power of Attorney (enclosed)
3. Transfer/Credit Allowance. Owner shall receive a Trade-in/credit Allowance of $10,000.00 as Consideration for Owner's acceptance of the terms of this Contract. Any usage associated with this
interval is relinguished from this day forward, if usage has been reserved or banked, the owner will be obligated to pay the next year's maintenance fees.
9. Cooperation by Owner. Owner agrees to make all data, records and documents pertaining to the property available to the agent and to avoid any act which might tend to obstruct agent's performance under this contract. During the term of this contract, Owner shall not deal directly with any prospective "purchaser", "re-seller", "listing agent", or "renter" of the vacation week and shall refer all prospective "purchaser", "re-seller", "listing agent", or "renter" to agent. Owner agrees that Agent retains the right to cancel this contract at any time when Owner does not cooperate with the terms of this contract.
On the Vacation Week Usage Confirmation and Owner Acknowledgement document, you attested to having paid the 2013 maintenance fee and using the vacation week points allowance. You also declared you had paid the 2014 maintenance fee but denied using, reserving or banking the 2014 vacation week points allowance. However, when we received the Estoppel (owner account summary) from [redacted], it reported you made two reservations on 05/08/14 for arrival date 05/15/14 at [redacted] Resort - Hotel Room Deluxe and arrival date 05/19/14 for [redacted], Studio Deluxe using the entire 126,000 points of the 2014 allowance. It can be assumed, since the original contract date was May 1, 2014, you were fully aware on May 8, 2014, that you have relinquished all rights to the use of the vacation week. Yet you deliberately defied this contract and fraudulently claimed the 126,000 points for your own enrichment.
Your use of the vacation week points made you responsible for the 2015 maintenance fees $686.70 (six hundred and eighty-six dollars and seventy cents) plus the Program Fee of $137.00 (one hundred and thirty-seven dollars) totaling $823.70 (eight hundred and twenty-three dollars and seventy cents). Since you did not provide proof of payment of the 2015 maintenance fees or present us with the funds to pay it on your behalf, you also became responsible for the 2016 maintenance fees which total
________________

________________
$1,647.40 (one thousand, six hundred and forty-seven dollars and forty cents) plus escrow fees of $115.32 (one hundred and fifteen dollars and thirty-two cents) for a grand total of $1,762.72 (one thousand, seven hundred and sixty-two dollars and seventy-two cents.) This entire amount is due and payable under this contract. It appears that your complaint is an attempt to evade your responsibilities for the payment of a debt you owe.
Your ambiguous remarks in the complaint you contrived then posted with the Revdex.com of Southwest Missouri defaming our good name insinuated we had not rendered the services you contracted us to provide is malicious in nature and false in every aspect in respect to our company and the efforts we put forth on your behalf. You reported contacting [redacted] Resorts and stated as a result of this contact, "[redacted] gladly closed the account in April of 2015." It is true, [redacted] did in fact "close" the account removing your name but not because of your conversation with owner services but because [redacted] had just completed the transfer of the property to Timeshare Trade-Ins, LLC's as a direct result of our request for transfer. This transfer had been in process for nearly eight weeks at [redacted] prior to their completion date of April 21, 2015. Please be advised, this transfer does not mitigate your financial obligations to the contract you signed with our company. Your perfunctory duties as well as your financial obligations, as specified in the Exclusive Trade-in Agreement you signed, are bound by state and federal laws and merchandising acts.
Your comments were intended to vilify our company and disparage an honest business but if the truth be known, despite your lack of cooperation, your unjust confrontational attitude towards members of our staff and your unquestionable failure to comply with the terms and conditions as set forth in the Exclusive Transfer Agreement you signed, in good faith, we arranged for and facilitated the voluntary surrender of the [redacted] Vacation Club you owned, thereby cancelling your ownership and fulfilling all obligations we had under that contract. In addition, we completed the transfer of ownership of the [redacted], 126,000 Point, Annual Usage interval timeshare property, which removed your name from ownership, thereby fulfilling all obligations we had under that contract.
Therefore we are demanding the following:
A complete and total withdrawal of the complaint you lodged against our company with the Revdex.com of Southwest Missouri within the next seven business days from the date of this letter. In this retraction you will correct any and all derogatory statements including the true and unequivocal statements below in your retraction:
(1) Timeshare Trade-ins, LLC rendered all services contracted to [redacted] by transferring the [redacted] timeshare property and by facilitating a voluntary surrender of the International Vacations Club timeshare.
(2) An invoice for maintenance fees was issued as a result of [redacted]' personal usage of
the [redacted] points as agreed by contract.
________________

________________
(3) The comments made in this complaint were unwarranted and misrepresented the facts of this
case, therefore the complaint is invalid and should be removed immediately.
In light of the facts stated herein, as per the Exclusive Transfer Agreement you signed, we are making formal demand for the payment of $1,762.72 (one thousand, seven hundred and sixty-two dollars and seventy-two cents) and the re-payment of the $10,000 Transfer/Credit Allowance we funded due to your continued non-compliance, a deliberate violation of the terms and conditions set forth in your Exclusive Transfer Agreement with our company. The payment $11,762.72 (eleven thousand, seven hundred and sixty-two dollars and seventy-two cents) or the arrangements to pay these debts are to be made within seven business days of the date of this letter by calling 417-334-8784, Ext [redacted].
Failure to withdraw your complaint by citing the facts above and/or failure to contact our office within the time frame specified to pay your debt or make arrangements to do so, shall result in legal recourse to recover these funds as well as any and all attorney fees and court costs associated with the recovery of this debt. Please understand, we reserve the right to seek and acquire any and all punitive damages available to us for the libel, slander and defamation of character you committed publicly should legal recourse become necessary,
Sincerely,
Spence [redacted] Operations Manager
Enc:
CC: Ms. Rose [redacted], Revdex.com of Southwest Missouri
________________

________________
Timeshare Trade-Ins, llc
10923 State Highway 176 West Walnut Shade, MO 6611 417-334-8784
October 1, 2015
Ms. Rose [redacted]
Revdex.com - SW MO 2754 South Campbell Street Springfield, MO 65807
RE: [redacted] - Revdex.com Case # [redacted]
Dear Rose:
Following hereto, please find a letter we have written to Mr. [redacted] which we wish to serve as our response to the false and misleading complaint listed above. Mr. [redacted] has presented a malicious unwarranted fabrication that is laced with slander for which he is libel. Once again, the procedure the Revdex.com adheres to wherein a complaint is publicly posted on the Internet prior to the business being given the opportunity to investigate the situation and afforded the courtesy to rebuke the claim, has proved to damage an innocent business.
This individual signed two contracts enlisting our services to transfer two timeshare property interests from his name. Our terms and conditions are clearly stated, in plain English, and he initialed his understanding and signed his name in agreement to perform all duties required and pay all applicable fees. However, he selectively chose which terms he would honor failing to abide by those he chose to ignore which bore financial consequences. Mr. [redacted] created debts he rightfully owes to our company and we shall continue our efforts to collect these debts. Despite his lack of cooperation and abusive intimidation, in good faith, we successfully completed these transfers and fulfilled both contracts to this client,
It is quite obvious, the debt Mr. [redacted] created and our attempts to collect the money he owes our company proved to be the catalyst for his inflammatory tale. Mr. [redacted] intentionally sought to cause harm to our good name and ride a wave of prejudice against this industry for which he has been faithfully served as set forth in the legally binding contracts he signed. Legal action is certainly an option we may pursue against this individual.

________________

________________
It is our position that this is a slanderous complaint and completely without merit. In light of the above disclosures, we respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possible. Further, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trade-ins, LLC and/or Resort Closing Services, LLC be corrected immediately.
Thank you for your review and your cooperation in this matter.
Sincerely,
Spence [redacted] Operations Manager
CC: [redacted]
Enc:
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Time Share Trade Ins continues to demand payment of maintenance fees for [redacted] Properties. [redacted] Properties has long since canceled my contract with them and are not requesting any payment of anything. The contract has been terminated and, in spite of sending a copy of the release to Time Share Ins they continue to demand payments. Fraud is obvious.
Final Business Response /* (4000, 9, 2015/10/07) */
To address the rebuttal Mr. [redacted] posted in an attempt to protest the debt he owes our company claiming some type of fraud has been attempted, we shall once again provide the true facts to this case. Mr. [redacted] refuses to acknowledge that he blatantly ignored the terms and conditions of the contract he signed enlisting our services to transfer the [redacted] interval timeshare property from his name. Within this contract he initialed his understanding and signed his name in acceptance of his willingness to relinquish all rights and privileges for the use of the property he traded.
So that there is no confusion as to the ownership rights to timeshare points and their usage, the following scenario should serve to dispel any misconceptions.
If this timeshare would have been a used car he traded in to facilitate the purchase of a new car, after the trade was made and the title signed over to the dealership,he would not have been allowed to take the used car for a drive. Nor would he have been allowed to reserve the traded car for his future use. Further, after his transaction had taken place, if he went to the dealership and took the car for a quick drive or a year later located the car he traded in so he could use for a couple of weeks, without the dealership's or current owner's knowledge, when the theft was discovered, Mr. [redacted] would have been charged accordingly, and rightfully so. This is exactly what has occurred with this individual.
After he willingly traded the [redacted] timeshare with applicable points and consummated the deal by signing the legally binding contract, he deliberately took illegal possession of the timeshare points, then used them for his own enrichment which made him financially responsible for the payment of the next year's maintenance fee pursuant to the contract he signed.
Exclusive Transfer Agreement, Advance Receipt, Assignment of Rights & Power of Attorney
3. Transfer/Credit Allowance. Owner shall receive a Trade-In/Credit Allowance of $10,000.00 as Consideration for Owner's acceptance of the terms of this Contract. Any usage associated with this interval is relinquished from this day forward. If usage has been reserved or banked, the owner will be obligated to pay the next year's maintenance fees.
The fact that the property was transferred on April 21, 2015, has no bearing on date Mr. [redacted] incurred the debt which was May 8, 2014. The transfer of this property and his obligation, or lack thereof, to [redacted] are immaterial to this issue. He violated the contract he signed, used property he no longer had a right to use thereby incurring a debt for which he is liable to Timeshare Trade-Ins, LLC. He was acutely aware of the financial consequences prior to his intentional action.
A legally binding contract was presented to this individual, written in plain English, leaving no room for interpretation or discussion as to the responsibilities of both parties. He initialed his understanding and signed his name in acceptance, agreeing to abide by ALL terms and conditions set forth therein. Timeshare Trade-Ins, LLC held faithful to our responsibilities and completed the transfer as contracted. Mr. [redacted] chose which terms and conditions applied to him, after the fact. No matter which way he attempts to manufacture a scenario wherein fraud has been perpetrated by Timeshare Trade-Ins, LLC, the guilt, and the debt, falls back on him alone. Unfortunately, these issues may only be settled through legal channels.
Again, as previously stated, it is our position that this is a slanderous complaint and completely without merit. We respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possible. Further, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trade-Ins, LLC and/or Resort Closing Services, LLC be corrected immediately.
Final Consumer Response /* (4200, 11, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Time Share Tradeins (TST) is not believable. First. They keep referring to my using points I and "agreed not to use." The points I used were for the 2013 year which would have expired had I not used them. TST has never grasped the fact that my contract with [redacted] was for a July 1 through June 30 calendar year. Their entire argument is based on faulty data. The only company that should care about my payment of maintenance fees and use of points is [redacted]. They are completely satisfied. TST was paid in full by me long before they did anything. Now they are simply trying to bilk a customer of unwarrented funds for not valid reason. My sole request was to quit hearing from this company. This will be my last response.

Initial Business Response /* (1000, 5, 2015/09/23) */
September 20, 2015
RE: Case #XXXXXX
We would like to address this complaint and the issues expressed. A transaction occurred between [redacted] and members of the sales and/or management staff of [redacted] a...

non-affiliated, third-party in which they signed the Exclusive Trade-In Agreement wherein they enlisted our services to transfer the [redacted] Bldg [redacted] Unit [redacted] & ** Week 41; annual Usage; Floating; Odd Year Usage interval timeshare property they traded. The date listed on the Exclusive Trade-In Agreement (contract) is May 19, 2015. the post-mark on the envelope in which the contract was mailed to us by [redacted] is July 2015. Our first attempt to contact these clients was August 8, 2015 immediately after the contract was entered in our system.
Mr. & Mrs. [redacted] initialed their understanding of each clause of the Exclusive Trade-In Agreement and signed their names in agreement to abide by the terms and conditions of our contract.
1. Payment of the processing fee required to initiate the procedure to transfer their timeshare
2. Delivery of a marketable deed (within 30 days) to the property recorded in Taney County, MO
3. Payment of the Internal Resort Transfer Fee required by [redacted]
4. Delivery of critical documents necessary to complete the transfer of this property
We have made multiple attempts to contract Mr. & Mrs. [redacted] by phone at the number they provided, which is different than the one listed on their complaint, to discuss the process and associated fees. We have sent multiple reminder emails explaining what documents and fees were required prior to beginning the transfer process. These contact attempts were prior to invoicing them for the processing fee and the internal resort transfer fee. Mr. & Mrs. [redacted] have filed to comply with any of the above therefore, we have been unable "to do anything" for them.
After we invoiced them for the processing fee dated August 8, 2015, they called our office in protest after receiving the invoice. Despite our efforts to discuss the contract they signed enlisting our services, they remained stoic in their belief "we never did anything for them." There has been no attempt on our part to "scam" anyone for any reason. There has only been the failure of these individuals to honor the contract they signed enlisting our services. Possible they are confused but they have been unresponsive to our calls and emails so we have had little opportunity to rectify their confusion.
It is our position that this is a slanderous complaint and completely without merit. In light of the above disclosures, we respectfully request that our company be removed from this complaint and our good name be restored as expeditiously as possible. Further, we request that this complaint be removed from public viewing/posting and any negative reporting or evaluation made in relation to Time Share Trad-Ins, LLC be corrected immediately.
Thank you for your review and your cooperation in this matter.
Sincerely,
Spence [redacted]
Operations Manager
Cc: [redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/10/23) */
10/18/2015
Dear Sirs:
I recently submitted a complaint concerning a company by the name of:
Timeshare Trade-ins, LLC
10923 State Hwy 176 W
Walnut Shade, MO 65771
I have spoken with a very patient and informative employee from Timeshare Trade-ins and she has helped me understand the terminology used by companies providing this type of service. Due to my lack of experience with time share deeds and the proceedings to trade or sell this type of property I was very distressed and felt as though I had been taken advantage of. I have found that the company indeed is assisting me in the transfer of ownership of a timeshare that I won and traded to another company. Please disregard the complaint that I made and do not hold my previous letter and information provided by my against Time Share Trade-ins, LLC. I am now receiving detailed and simple information to take the steps to finish this transaction.
Thank you so much for your help in this matter.
Sincerely,

Initial Business Response /* (1000, 9, 2016/04/13) */
We are in receipt of the above complaint which [redacted] filed on April 13, 2016. We wish to address the issues expressed in this complaint. With the facts presented herein, you will see this is an erroneous complaint which should be...

dismissed immediately.
On December 2, 2015, during a sales presentation with [redacted] a non-affiliated, third-party-company, Mr. [redacted] accepted a $12,000.00 trade-in/credit allowance we funded, enlisted our services to transfer his [redacted] Biennial Odd Year usage interval timeshare property - Contract Number XXXXXXX, and signed the Exclusive Trade-In Agreement (contract).
Pursuant to the Exclusive Trade-In Agreement Par. 2: Trade-In/Credit Allowance: The term "Credit Allowance" shall be defined as the reduction in the sales price of the property/interval [redacted] (hereinafter "Owner" whether one owner or more) is purchasing from [redacted] The Credit Allowance shall be equal in value to the value of the property/interval(s) owned by (Timeshare Trade-Ins, LLC) TSTI or affiliates thereof, and preferred by [redacted] which TSTI shall transfer to [redacted] on Owner's behalf and at Owner's request, in order for Owner to receive the Credit Allowance in an amount designated by [redacted] In exchange for TSTI's transfer of its own property to [redacted] on Owner's behalf and for Owner's benefit and in exchange for the other promises and consideration contained herein, Owner shall transfer the ownership rights of The Property to TSTI or to any party that TSTI shall designate in accordance with the terms of this agreement. TSTI hereby agrees to work with Owner in order to assist in the transfer process.
a. The Trade-In/Credit Allowance for this transaction shall be $12,000.00.
b. Any usage associated with this interval is relinquished from this day forward. If usage has already been or shall be reserved or banked in the future by owner, the owner will be obligated to pay maintenance fees for the following calendar year.
According to the Vacation Week Usage Confirmation and Owner Acknowledgments (contract document) Par. 3. Current Year's Week:
Have you used, deposited or otherwise disposed of the 2015 year's week? He answered Yes
Have you paid the maintenance fees and taxes for the 2015 year's week? He answered Yes
[redacted] attested that he had used the 2015 vacation allocation therefore he was responsible for the next year's maintenance fee. On January 28, 2016, we issued Invoice #XXXXX in the amount of $1,211.28 ($1,132.04 Maintenance Fee plus $79.24 Escrow Fee) for the 2016 Maintenance Fee. We then received an owner's account summary from the resort confirming this figure as the 2015 Maintenance Fee charge which they later changed to $1,166.27.
Maintenance Fees are billed in advance and are due prior to the beginning of the use year. Since this was an odd-year usage ownership, we contacted the resort for clarification. We requested confirmation were maintenance fees billed annually or billed in even years for odd year use. They confirmed odd year owners are billed in the fall of the even year payments due by Jan 1 of the odd year before the vacation are scheduled. On February 29, 2016 we issued a "corrected" invoice requesting payment for the 2017 Maintenance Fees - this was not in addition to 2016 it was in place thereof.
The maintenance fees were required to be paid before the timeshare could be removed from [redacted]'s name. On March 30, 2016, he paid $1,132.04 issued on the first invoice and the remaining balance of the Internal Resort Transfer Fee he was obligated to pay. These fees were sent on to the resort with transfer request. We are awaiting confirmation this transfer was completed.
[redacted] obviously was confused by the "corrective" invoice we sent. No attempts were made to "defraud" anyone. He is not eligible for a refund of any fees he paid as required by contract. This complaint is erroneous in nature and should be immediately dismissed. We respectfully request any negative ratings which may be listed or posted against our company as a result of this misguided complaint be removed and our good name restored without further delay.

Initial Business Response /* (1000, 7, 2015/11/04) */
After reviewing this client's file and conducting a thorough audit of his account, it has been discovered Mr. [redacted] initially refused to pay the [redacted] Transfer Fee, for which he was responsible for as expressed in the legally...

binding contract he signed engaging our transfer services. The [redacted] Transfer Fee is required by the resort for the transfer of his timeshare. His refusal to pay impaired our ability to submit a timely transfer request. Mr. [redacted] did eventually pay the fee - four hundred and eight days after it was due. This factor has caused him to incur the ongoing maintenance fees issued by the resort. The transfer from his name is currently in progress. A determination will be made as to whether or not this client is eligible for a refund of any portion of the fees he has paid due which are solely due to the extensive delays he created.
Initial Consumer Rebuttal /* (3000, 9, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
TSTI still have not contacted me.
I received my first email from TSTI 23 Dec 13.
It is true that I initially balked at paying the additional fee, because I received an email that I had submitted everything required with the exception of paid receipt for [redacted] Maintenace fees on Jan 27, 2014. March 21, 2014; I sent the receipt I finally received from [redacted]
In Aug 14 I called numerous times over a two week period because I was still getting mailings from [redacted] I left voice mails, and was able to finally talk to a person and asked why I had not heard anything from TSTI. I didn't hear back until I started getting emails from TSTI Dec 16, 2014, that I owed them [redacted] Transfer fee" $299; Estoppel fee: $75 and Escrow Fee: 56.10 TOTAL $430.10. Again when I attempted to get an explanation, it took TSTI several months to get me an answer. Numerous calls and emails not answered.
The final invoice that I received by email, 20 Feb 15 was $343.85 [redacted] Transfer Fee: $299 and Escrow: 44.85.)
Is it my fault that they never returned my calls, answered my voice mails or answered me by email in a timely manner? NO!
This has been going on since Dec 13. I was told that they had everything they needed March 2014. Only when I initiated a call and was able to talk to a person, Aug 14 did TSTI realize that this was still an open action; and it still took them until 16 Dec 14 to tell me I owed more money!
I have tried to work with them, but the straw that broke the camel's back, was again their lack of response over the last three months. Ownership of TSTI need to accept responsibility and make this right.
Final Business Response /* (4000, 11, 2015/11/17) */
WE have been in direct contact with the resort in reference to this transfer. We have received the document required to complete the transfer. We spoke with Mrs. [redacted] this morning, alerted to the pending email with attachment. Sent the email with the document and instructions on completion and return. Once the original document is received, we will submit to [redacted] for their internal transfer procedures. Normally it takes eight weeks for [redacted] to complete the transfer once the original documents are received. We will continue to follow this transfer closely.

Initial Business Response /* (1000, 9, 2016/04/19) */
We have been in contact with the resort and with Mr. [redacted]. According to information provided by the resort, they contracted the collection of maintenance fees to an outside company, who in turn did not provide payment information on this...

account for usage year 2014 or 2015. Mr. [redacted] is attempting to find proof of payment through his credit card company for the 2014 payment made by phone while in our office to this management company so that the proper information can be provided to the credit reporting agencies. The resort is willing to provide a letter reflecting no fees are owed to them and this timeshare is no longer in Mr. & Mrs. [redacted]'s names. We are working diligently to resolve this issue on their behalf but are awaiting the necessary documentation to present on their behalf.
Initial Consumer Rebuttal /* (3000, 11, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not yet accept the response. While RC Escrow and their representative, [redacted], are working with me and have been helpful, I will not accept the "response" until the "collection" is removed from my credit report. Today, I am sending to her documentation and copies of a payment that was the last payment and satisfied all obligations.
I await having Meridian Financial remove the "collections" from my credit report.
Final Business Response /* (4000, 24, 2016/05/19) */
We are still working with the resort to reverse the erroneous credit reporting for this client. Hopefully this can resolved shortly.

Initial Business Response /* (1000, 5, 2016/02/15) */
As with all transfer contracts, the clients are quite anxious to have it completed and we fully understand their angst. However, time frames are directly impacted by the client's timely payment and document deliveries as well as the responses...

from the resort as to releasing critical information and instructions required for the transfer of a property. We have been in contact with the clients by email and by phone to keep them apprised. Mrs. [redacted] actually called our office "concerned" as to the number of emails and phone calls they had received in reference to this transfer. This complaint implies we have not been responsive which is untrue. We have worked very closely with clients and the resort to attain a transfer of this property. The fees listed on this complaint were fees billed by our company as charged by the resort for this transfer. As previously reported to the client, we worked diligently with the resort on this transfer and received confirmation from the resort the 2016 Maintenance Fees would not be charged to the clients in addition to the transfer fees they were already billed and paid. We recently received final approval to submit the transfer. This documents and fees have been prepared and will be mailed this week.

Initial Business Response /* (1000, 9, 2016/02/19) */
This account is being reviewed. The transfer was submitted to Westgate Resorts but the Right of First Refusal Waiver has not been received. Spoke with Westgate and they are requesting some additional information to consider the waiver of Right...

of First Refusal or the before deciding if they wish to regain the property. Documents requested shall be provided on or before February 26, 2016
Initial Consumer Rebuttal /* (3000, 11, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is what they told me on January 22, 2016. The form that was needed still has not be identified as to you has to provide it. If they would return phone calls this could of been avoided. They still have not returned my phone calls.
Final Business Response /* (4000, 17, 2016/03/09) */
Please be advised, the delay experienced in the transfer of the property has been out of the control of our staff and/or company as previously reported. Mr. [redacted] was told we were waiting on the waiver releasing Westgate's interest in order to continue with the transfer process when he spoke with [redacted] in customer service on January 22, 2016. Today, March 9, 2016, we finally received an email from Westgate Title Services acknowledging Westgate and their developer has waived their rights to regain this property. Westgate is sending us the signed waiver which must accompany our transfer request in order to complete the transfer for this property. As soon as we receive the waiver, the transfer will be submitted to the resort. Once Westgate receives the transfer submission, it can take 60-90 days for them to complete their process. Again, this time element is totally out of our control. We have worked diligently to process the transfer of this property. No member of our management or staff has intentionally delayed this transfer. We will apprise Mr. [redacted] of the current events and the anticipated transfer completion timeframe. We cannot be held liable for delays caused by the resort or their management company. This complaint should not be lodged against our company as it is erroneous in nature.
Final Consumer Response /* (2000, 19, 2016/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have finally contacted me by email only 7 weeks after they said that they will call me. If need be we will reopen the file in 90 days.

Initial Business Response /* (1000, 5, 2015/06/16) */
June 15, 2015
Ms. [redacted]
Revdex.com
430 South Glenstone, Suite A
Springfield, Missouri 65802

Re: [redacted]-Case # XXXXXX

It is our regret that Mr and Mrs. [redacted] are experiencing trouble...

with the transaction they entered into the [redacted] an independent third party company. Several statements made in this complaint are inflammatory in nature and erroneous in determination.
At this time all documentation and required fees have been forwarded to [redacted] & [redacted] however, due to this being an international property, we have no control of the timeframe by which [redacted] updates the transfer of ownership. As it is an international property, we would request the Mr. and Mrs. [redacted] be patient and allow us the opportunity to verify the completion and to forward such information to them upon receipt.
No member of our staff has intentionally delayed the processing of this transfer and it is our position that this is a slanderous complaint and completely without value. In light of the above disclosure, we respectfully request that our company be removed from this complaint and our good name restored as expeditiously as possible.
Sincerely,
[redacted]
Operations Manager

[redacted]
Enclosures
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are happy that Mr [redacted] responded to our complaint but we do not see where our comments were inflammatory when we were just stating the facts as they happened.
We are pleased to know where the transfer is in the process. This complaint would not have happened if "Resort Closing Services" would have emailed us the status of this transfer. We have had no contact from them since Sept. and Oct.2014 when we signed the agreement papers.
As requested by Mr. [redacted], we will be more patient and hopefully sooner than later the transfer will be complete. Looking forward to that day.
Final Business Response /* (4000, 11, 2015/07/01) */
June 15, 2015
Re: [redacted] - Case # XXXXXX
Again, it is our regret that Mr. and Mrs. [redacted] are experiencing trouble with the transaction they entered into with [redacted] and independent third party company. Several statements made in this complaint made in this complaint are inflammatory in nature and erroneous in determination.
As stated previously this is an international property and we have no control of the timeframe by which [redacted] updated the transfer of ownership. However, upon our receipt of confirmation, Mr. and Mrs. [redacted] will be informed of their transfer completion.
No member of our staff has intentionally delayed the processing of this transfer and it is our position that this is a slanderous complaint and completely without value. In light of the above disclosure, we respectfully request that our company be removed from this complaint and our good name restored as expeditiously as possible.
Sincerely,
[redacted]
Operations Manager
[redacted]
Enclosures
Final Consumer Response /* (2000, 13, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Upon finally talking to [redacted] at [redacted] he explained that they had done everything requesting the time share transfer but it was denied by the [redacted] Therefore we need to to back to [redacted] to get our money back. I will be doing that and if they do not comply with their contract, which stated they will refund all the money if the transfer can not be completed, I will then file a complaint against them.

Initial Business Response /* (1000, 15, 2016/06/29) */
RE: XXXXXXXX
DATE: June 29, 2016
Revdex.com of Central Florida, Inc.
Attn: [redacted] Consumer Affairs Representative
[redacted] S. Grant [redacted]
[redacted] FL XXXXX
Sent Via Online
Dear Mr. and Ms. [redacted]:
Thank you for contacting CLUB...

WYNDHAM. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide.
This posting is to advise the purchase discussed in the written statement is with a different company than [redacted] Vacation Ownership. Please reach out to the Grand Crown Resort at [redacted] for their response to the Revdex.com complaint submitted. I was able to reach Ms. [redacted] on June 29th, 2016 to discuss her concerns and she was able to verify that the concern was not with Wyndham Vacation Ownership. She stated that she believed that the TimeShare TradeIns, LLC is the entitiy the property was supposed to be transferred to, but that it is Capital Resorts Group that should be paying for the recording of the deed in the county in which the property is located. I did provide Ms. [redacted] information about her ownership and about the options available to her. Mr. and Ms. [redacted] also state in the written statement that Capital Resorts Group has now taken over Grand Crowne Resorts, while I can not verify this information, I have provided the company information for both Grand Crowne Resorts and Capital Resorts Group.
Grand Crowne Resort At Pigeon Forge
2530 Parkway, Pigeon Forge, TN XXXXX
Phone:(XXX) XXX-XXXX
Capital Resorts Group
[redacted] Suite [redacted]
St. Petersburg, FL XXXXX
Phone: (XXX) XXX-XXXX
[redacted]
I see aditional information in the written statement provided by Mr. and Ms. [redacted] Reference the following company. All of the trade contracts signed are through this company and the documents do indicate that TimeShare TradeIns, LLC is not affiliated with [redacted] Vacation Ownership.
[redacted] LLC
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
XXXXX State Hwy [redacted] Shade, ** XXXXX
[redacted]
Resort [redacted] LLC
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
XXXXX State Hwy 176, Walnut Shade, MO XXXXX
[redacted]
At this time, I am able to verify that [redacted] Vacation Ownership does have an existing account for Mr. and Ms. [redacted]. They had purchased a contract on May 15th, 2009 for 126,000 points into Club [redacted] Plus with a home resort of Wyndham La Belle Maison in New Orleans, LA. I am able to verify a deed was sent in to the Wyndham Title Services Department on 5/24/2016 to transfer ownership to Timeshare Trade ins, LLC. The deed was not recorded in the county in which the property is located and therefore processing of the transfer of ownership could not be completed. On 5/27/2016, a Title [redacted] Department Servicing Representative spoke to Ms. [redacted] to inform her that the transfer of ownership could not continue without the deed being recorded in the county in which the property is located.
On June 13, 2016, Mr. and Ms. [redacted] did reach out to [redacted] Vacation Ownership about the Ovation program and deed back documentation for voluntarily surrendering their property to [redacted] Vacation Ownership was sent on June 21st, 2016. Be advised the Ovation program does require that all assessment fees be current prior to processing the Ovation Request. The Ovation Program does not provide monetary compensation and is not associated with the request to transfer ownership to [redacted] LLC.
We hope this information will be helpful regarding the concerns brought forth.
Thank you again for contacting Club [redacted]
Best Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 38, 2016/08/18) */
Re: Case # XXXXXX TimeShare Tradelns, LLC
Thank you for taking the time to review our complaint. As
you can see, our first contact was with Revdex.com in [redacted] who
referred us to [redacted] then to [redacted] and then to Missouri.
We are enclosing a copy of the [redacted] information dated
August 14, 2014 that shows sales was to pay closing costs. We
are sending a copy of this information along with a copy of this
letter to [redacted] of Florida.
We have applied to [redacted] ovation program to be relieved
of this property, but we had to pay not only the 2015 fees in
2014 for Grand Crowne (Capital Resorts) to handle the transfer;
butalso fees for 2016 in the amount of $791 which we paid on
[redacted] 7, [redacted] This is not right as we in good faith transferred
this property to Grand Crowne two years ago! We talked with a
Mr. [redacted] with Capital Resort Group, [redacted]
[redacted] Suite 450, Florida XXXXX, who informed us
back in March 2016 that we should not have to pay the 2016 fees
to Wyndham, and to send the bill to him. This we did and he
failed to see that it was taken care of as he promised. On our
end, we have corresponded through U. S. Mail, but Grand [redacted]
representatives choose to make phone calls.
We are at a loss to know what to do. Our dealings with
Grand [redacted] have not been satisfactory. We
wish to be relieved of any and all affilation with and be reimbursed
our costs involved in dealing with Grand Crowne [redacted]
Thank you for taking the time to review our situation.
Final Business Response /* (1000, 45, 2016/08/29) */
We strongly urge you and advise you to communicate directly with The [redacted] at the Great [redacted] and [redacted] . As these individuals did not pay any fees to our company in any amount or manner whatsoever. If they are requesting a refund, this request should be issued to the company they made their purchase with ... The Lodges at the Great Smoky Mountains & Capital Resorts Group.