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Grandstream Networks, Inc.

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Grandstream Networks, Inc. Reviews (3)

Dear Revdex.com associates, We were trying to reach out to *** who file the complaint case *** but have yet to receive any response from him, either via email or phone calls, we will continue to try to reach him. We cannot take any action before knowing his case details
Thank you! Best Regards,*** ***O: *** ext ***C: ***www.grandstream.com

To whom it may concern, We received the complaint from Revdex.com via fax, dated on 7/18/Today, we called Mr*** regarding his caseHe said the issue is resolved by himself, after getting some feedback from Grandstream SupportWe did checked our Ticketing System, he filed the ticket on Friday
4/14/2017, at 4:20PM PDT timeThe ticket was responded on Monday, 4/17/at 2:42PM PDTThe ticket was auto assigned to an engineer who worked in EDT time, and our support hours are Monday-Friday 9:00AM to 6:00PM, that's why he gotten the response late on MondayOur support team are studying this case to see if we can improve our response time faster, for example, to assign the ticket to PDT time zone support engineersMr*** indicated over the phone that he file multiple tickets but we can only find ONE ticket based on his email address(Uniquely identify his account), so we are not sure where his other tickets were, also, he mentioned about ***, which maybe an online storeGrandstream as an manufacturer, sells product through channel distributors, and channels distributor then sells to resellers who are supposedly responsible to support their customer, so we are not sure if he also complained about our channel distributor/Resellers or not, though we do see his ticket regarding the issueIn summary, his issue has been resolved and Grandstream as manufacturer, is looking to improve the support responseIf you have any questions, please do not hesitate to contact *** *** @ *** ** *** *** Thank you*** ***, VP of Technology and Support Best Regards

Revdex.com:
I have reviewed the response submitted by the business and have determined that the though the Grandstreams failed to help me resolver my issue in a timely manner, and  I had to spend hours of time troubleshooting on my own when the answer was very simple in the end (they could have email me with in even 2 hrs and it would have helped), I'm choosing to accept for closure.  Additionally I really appreciated the call from the technical staff to explain the situation even though it wasn't an acceptable explanation.Regards,
[redacted] [redacted]

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Address: 126 Brookline Avenue Suite 3, Boston, Massachusetts, United States, 02215-3920

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www.medamasolutions.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Grandstream Networks, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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