I contacted Drain Design to help with a drainage problem at my house in Fuquay-Varina. Initial discussion was positive, they answered my questions and they had someone contact me to answer questions the first representative could not. My biggest concern was that they required a payment to come to the property to give an estimate. After talking to the 2nd representative, we worked out a deal to have the company come to the property and design a drain plan for the house, which I was happy to pay for. We scheduled the visit 5 days later. The day before the company was scheduled to come to the house, I received an electronic invoice (for twice the amount) in an email, I called the company and explained that over the phone with the 2nd representative, I had been offered a deal that reduced the price of the visit/design plan ([redacted]'s [redacted] deal). I also told the rep that I would send payment after the visit. She told me that she would have to talk to her boss about it, but I did not hear anything back that day. The next day (when the company was scheduled to come to the property) I received an email telling me they would not be able to make it to the property as they had decided to take a job closer to their office. They did not offer to reschedule. I cannot speak to the quality of work this company provides, I can however say that I would not recommend them based on the experience that I had trying to setup a consultation.
I contacted Drain Design to help with a drainage problem at my house in Fuquay-Varina. Initial discussion was positive, they answered my questions and they had someone contact me to answer questions the first representative could not. My biggest concern was that they required a payment to come to the property to give an estimate. After talking to the 2nd representative, we worked out a deal to have the company come to the property and design a drain plan for the house, which I was happy to pay for. We scheduled the visit 5 days later. The day before the company was scheduled to come to the house, I received an electronic invoice (for twice the amount) in an email, I called the company and explained that over the phone with the 2nd representative, I had been offered a deal that reduced the price of the visit/design plan ([redacted]'s [redacted] deal). I also told the rep that I would send payment after the visit. She told me that she would have to talk to her boss about it, but I did not hear anything back that day. The next day (when the company was scheduled to come to the property) I received an email telling me they would not be able to make it to the property as they had decided to take a job closer to their office. They did not offer to reschedule. I cannot speak to the quality of work this company provides, I can however say that I would not recommend them based on the experience that I had trying to setup a consultation.