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Grandview Modular Homes Red Deer

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*** ***Market Place Counselor,This is my response to the complaint that was submitted on Aug.21, ID ***The complaint was registered after a telephone conversation with our warranty specialist Helen ***Helen was going over the work order of what we were going to look after
with my serviceman's visit scheduled for the 23rd of AugThe customer had stated in his complaint that duringthe walkthrough that I conducted with him that I had stated that there was damage to the underside of the cabinetsThis is not correct, there was stain on the underside of the cabinets and I said that I would take the complaint to the manufacturer and they would deem if it was warranty or notI cannot and will not speak for the factory as it is their home and their warrantyIt was submitted to the factory and they said for us to attempt to paint the underside of the cabinets to see if this would solve this issueMyunderstanding that our service man was able to paint and cover up the stain and the customer signed off on the work that was doneIn repeated attempts to contact the customer to see if he was happy with this fix we have received no response so I am assuming that it was corrected to a satisfactory solutionI am enclosing the statement from Helen on what was said during the telephone callWe atGrandview Modular Home which represent the builder of the home, *** *** follow the Alberta warranty guidelines and do our best to make sure that the customer is happy with his homeThis is the statement of my Warranty Specialist Helen ***I spoke with *** *** on August 21st regarding a service visit we were planningI started to review the work with him we had planned to do on this trip from the work orderWhen it came to the lineregarding the stain marks on the underside of the upper kitchen cabinets, I said we would try our best to remove the marks but if our efforts failed, it was not a warrantable item, as per the Alberta New Home Warranty Performance Guide and the boards would not be replacedHe got extremely upset at that point so I tried to explain to him why it wasn't warrantable *** ** *** ** *** ** *** *** *** ** *** ** *** * *** ** *** ** *** *** *** ** *** *** *** *** * *** ***RegardsTerry ***Sales ManagerGrandview Modular Homes

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Address: 7925B 50 Ave, Red Deer, Alberta, Canada, T4P 2V3

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