Granger Chevrolet

Ms [redacted] , I would again like to apologize for the confusion on your vehicle inquiry to Granger Chevrolet I would like to restate that when your situation was brought to our finance department they did not feel it was in your best interest to drive a Uber five hours to attempt to purchase a vehicle without 100% approval of which we could not give with merely the information we were provided I would also like to remind all parties that the vehicle you were interested in purchasing has been sold and we do not have another Tahoe that fits your criteria or that one of our financial institutions will pick up based on your current credit situation We have put you on a waiting list in case we get one in and will notify you if this happensI’m happy to entertain any other resolution you may haveAgain, I apologize for the mistakes that my staff has made Thank You, [redacted] ***Granger Chevrolet

Complaint: I am rejecting this response because:ok, thanks for the response but I'm not ok with that response sorryIm going to start with this text from [redacted] which is [redacted] cell phone number 2/21/@6:pm I will have your credit app pulled in the morning me ok great2/22/@11:am [redacted] we pulled your credit and looking at it now me ok2/22/@1:pm [redacted] we need a co-signer to be able to get you done are money downMe: I have a co signer my grandma she's in pgh***: when can y'all come in, ME: she sure can't cause she live in pgh where I moved from [redacted] can you get her to fill out the credit application online? Then we can go from thereMe:Yeah I have her info she know I'm looking for a vehicle anyway***: OKLet me know when it is completedME: ok, then its sent2/23/16@10:am Me: I was wondering if you heard anything***: Not yet will let you know as soon as they tell meMe: ok, ***:2/23/16@1:12pm sorry it took so long but yes your grandmother can co sign for youwhen can you come in? We will send her the paperwork in the mail ? to get it all signed but we can do everything else with youME: sounds great but I'm in Austin, TX how far is the dealership, ***: um hoursMe: maybe I should of looked at the address let me see if I can get a rideIm not from here so I have to seeWhat do I need to bring if I get a ride today? ***: Really you need to bring ID and insurance if you have it,if you don't have insurance you will have to get some before you leaveMe: I have insurnace already I never stopped paying mineME: 2/23/16@2:55pm Do you no how much my payments are? no response 2/23/@5:16pm ME: I text you about payments and I was sent a video, which I didn't understandThats the day she finally called me and I told her verbatim I have been looking for a vehicle everywhere my credit have been hit times and my grandmas was hit as well, so when she sent that text that basically stated that I was approved, I then told her I would be catching uber and I already contacted my insurance which is Nationwide to let them know I will be getting a new vehicleI catch uber a lot so I asked the one girl she said it was ok and would not be muchThen [redacted] stated oh no can you try another dealership closer to you are maybe auto trader we don't want you to come this far and your grandma would have to sign the paperworkI said to her at this point I'm approved I will go anywhere to get a vehicle, and I have financed a vehicle before hours away had no problem at all so what was the big dealThen she said ok I will have [redacted] contact you, she did after days and she didn't even know I was approved which was a mess, at that point I was agitated then she said the vehicle was soldI then filed a complaint with the Revdex.com and emailed the owner of the dealership so thats when [redacted] called me saying how sorry she was and she knew that I made a complaint to the Revdex.com, and she wanted to get this correctedThen she say send my ID and my grandmas and her paystubs and mine first off if she could read she would have seen my grandma was retired she have no stubs, pension would be the correct thingI sent my ID and my grandmas and gathered my stubs and my grandmas financial information scanned it failed it, [redacted] didn't get it she statedThen here is where I then took this complaint to another level, idk if I was discriminated against,but it sure enough wasn't common since if she was trying to helpEmail from [redacted] 3/3/16@9:am we met about your situation we do not have a used Tahoe for that same price etc we feel that your credit will not support any Tahoes that we have in inventoryThe dealership wait until 3/to look at my credit but on 2/my credit was pulled and 2/my grandmothers was pulled then I was text an approval just come down here ID and insuranceThats why I'm not accepting no misunderstanding, this whole situation could been avoided her lack of knowledge in car sales are how the selling process work is beyond horribleI think what she thought was I was going back down thats not me at all, and the experience that I had over text and email with her and that dealership was beyond messyI have never been so annoyed in my life with all that back in fourth with all the wring information, and being black was a issue after my DL's was sent over, thats when she emailed me thinking I was sort of stupid and that I didn't know how vehicle financing workI save the emails and after those ID's and me not backing down is when she felt that the dealership did not need my business and we can part waysI call that descrimination at its finest, so no I think the dealership needs to do more about the situation if they consider me a customer.? Sincerely, [redacted]

The issue has been resolvedI went in today and spoke with [redacted] and [redacted] Granger? they were very mindful of my concernsThey refunded has money for the second repairs which was all I could ask forThank you for you? help?

Complaint: I am rejecting this response because:ok, thanks for the response but I'm not ok with that response sorryIm going to start with this text from [redacted] which is [redacted] cell phone number 2/21/@6:pm I will have your credit app pulled in the morning me ok great2/22/@11:am [redacted] we pulled your credit and looking at it now me ok2/22/@1:pm [redacted] we need a co-signer to be able to get you done are money downMe: I have a co signer my grandma she's in pgh***: when can y'all come in, ME: she sure can't cause she live in pgh where I moved from [redacted] can you get her to fill out the credit application online? Then we can go from thereMe:Yeah I have her info she know I'm looking for a vehicle anyway***: OKLet me know when it is completedME: ok, then its sent2/23/16@10:am Me: I was wondering if you heard anything***: Not yet will let you know as soon as they tell meMe: ok, ***:2/23/16@1:12pm sorry it took so long but yes your grandmother can co sign for youwhen can you come in? We will send her the paperwork in the mail to get it all signed but we can do everything else with youME: sounds great but I'm in Austin, TX how far is the dealership, ***: um hoursMe: maybe I should of looked at the address let me see if I can get a rideIm not from here so I have to seeWhat do I need to bring if I get a ride today? ***: Really you need to bring ID and insurance if you have it,if you don't have insurance you will have to get some before you leaveMe: I have insurnace already I never stopped paying mineME: 2/23/16@2:55pm Do you no how much my payments are? no response 2/23/@5:16pm ME: I text you about payments and I was sent a video, which I didn't understandThats the day she finally called me and I told her verbatim I have been looking for a vehicle everywhere my credit have been hit times and my grandmas was hit as well, so when she sent that text that basically stated that I was approved, I then told her I would be catching uber and I already contacted my insurance which is Nationwide to let them know I will be getting a new vehicleI catch uber a lot so I asked the one girl she said it was ok and would not be muchThen [redacted] stated oh no can you try another dealership closer to you are maybe auto trader we don't want you to come this far and your grandma would have to sign the paperworkI said to her at this point I'm approved I will go anywhere to get a vehicle, and I have financed a vehicle before hours away had no problem at all so what was the big dealThen she said ok I will have [redacted] contact you, she did after days and she didn't even know I was approved which was a mess, at that point I was agitated then she said the vehicle was soldI then filed a complaint with the Revdex.com and emailed the owner of the dealership so thats when [redacted] called me saying how sorry she was and she knew that I made a complaint to the Revdex.com, and she wanted to get this correctedThen she say send my ID and my grandmas and her paystubs and mine first off if she could read she would have seen my grandma was retired she have no stubs, pension would be the correct thingI sent my ID and my grandmas and gathered my stubs and my grandmas financial information scanned it failed it, [redacted] didn't get it she statedThen here is where I then took this complaint to another level, idk if I was discriminated against,but it sure enough wasn't common since if she was trying to helpEmail from [redacted] 3/3/16@9:am we met about your situation we do not have a used Tahoe for that same price etc we feel that your credit will not support any Tahoes that we have in inventoryThe dealership wait until 3/to look at my credit but on 2/my credit was pulled and 2/my grandmothers was pulled then I was text an approval just come down here ID and insuranceThats why I'm not accepting no misunderstanding, this whole situation could been avoided her lack of knowledge in car sales are how the selling process work is beyond horribleI think what she thought was I was going back down thats not me at all, and the experience that I had over text and email with her and that dealership was beyond messyI have never been so annoyed in my life with all that back in fourth with all the wring information, and being black was a issue after my DL's was sent over, thats when she emailed me thinking I was sort of stupid and that I didn't know how vehicle financing workI save the emails and after those ID's and me not backing down is when she felt that the dealership did not need my business and we can part waysI call that descrimination at its finest, so no I think the dealership needs to do more about the situation if they consider me a customer Sincerely, [redacted]

Please review the enclosed documents-The [redacted] have not received the leather seats yet because they have not completely paid for their vehicle transactionThey still owe Granger Chevrolet $This amount is from a payoff difference in their trade in vehicleMr [redacted] gave us an ESTIMATED payoff of $The ACTUAL payoff was $Granger Chevrolet had to pay the difference ($1591.36) to receive the title to their tradeThe documents attached CLEARLY reflect that the CUSTOMER is responsible for the difference (if any difference)Mr [redacted] signed this document and CLEARLY knew that he would owe the differenceThis complete issue has been clearly communicated to the [redacted] If you need any other assistance please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495125, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Complaint:
I am rejecting this response because:First of all, the $charge I was told was an Anti-Theft device that *** puts on the vehicles and that it was already on there and the saleslady told me she "may" be able to cut that in half and when I brought up the additional $charge for the selling price on JanI was NEVER (even in their response) quoted a price WITHOUT the addition $charged. Their response onlyincludes the price of $20,which includes the additional $800.....so after weeks of attempting to get a total price WITHOUT the additional charge they refused to supply it.As for the final offer I made....I have the email where the saleslady agreed and even quoted that the manager agreed that the final offer with NO TRADE IN was agreed to and when I asked for the papers to be prepared and the vehicle ready for that evening it was the following email that I was then told that no the total would increase $4,000. So their salepeople is making written agreements , then when it comes time to fulfill they are backing out after wasted time and energy.As for the communication issues it wasn't from the salelady but from the Internet Manager *** *** that just left me hanging and never returned after he was supposed to verify the vehicle was available. After I contacted him back he simply told me that he got pulled into a meeting. This was very rude as I would think he would have time to wrap up a current conversation going on with a customer before he would attend a meeting but he even failed to contact me back after his meeting was over. I had to contact them back on my own. It was extremely rude and not very good customer serverice at all. This was contact made early on not later after discussions began via email. Email was chosen as a communication choice cause I saw early on that I would need a record of the information discussed. And in this matter, the emails will be back up to provide the evidence that this is NOT an A+ rating business but a very crooked and dishonest business.Attached is the email that the sales lady *** *** agreed to the total with NO TRADE IN before the company backed out and wanted to charge even more for the vehicle than the $they were attempting to tack onto the price as well as the breakdown I requested that STILL showed the additional $charged even after they were told I would not pay the additional $or $in selling price on January when I was in the dealership. I was told that $20,was what they owned the vehicle for and thats what they would take for it....so I offered the price they owned the vehicle for with no trade in and it was accepted but then backed out.And per the email attached...I simply stated that I can have a lawyer present if needed but that the offer they agreed to was already made and in written form. If they had not attempted to back out of the deal their sales person made then I would not have had to even mention a lawyer but simply stated that I could have one present if need.Also, at NO TIME did the saleslady EVER come back to me with any other kind of offer or anything it was like she didn't want to sell the car to me or didn't want to even attempt to work out any deal. I have NEVER had this kind of experience with any dealership and want to let it be known that this company is very rude, has poor customer service and are not honest. Their sales people make one deal but then they back out when it comes time to complete. Not sure if the fault lies on the dealership or the sales person but either way It was a very horrible and poor experience.This company doesn't deserve an A+ Rating
Sincerely,
*** ***

I would like to begin by apologizing for the confusion on your vehicle inquiry to Granger Chevrolet When your situation was brought to our finance department they did not feel it was in your best interest to drive a Uber five hours to attempt to purchase a vehicle without 100% approval of
which we could not give with merely the information we were provided In the interim of the process the vehicle you were interested in purchasing was soldUnfortunately at this time we do not have a vehicle that meets your criteria or that one of our financial institutions will pick up based on your current credit situation Again sorry for the confusion. *** ***General Sales ManagerGranger Chevrolet

We have since sold the vehicle that Mrs*** had interest inI would again like to apologize for any misunderstanding that we had with Mrs***I would be open to listening to any suggestion that Mrs*** would have to reach a resolution to this matter.thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495125, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Complaint:
I am rejecting this response because:ok, thanks for the response but I'm not ok with that response sorryIm going to start with this text from *** *** which is *** cell phone number 2/21/@6:pm I will have your credit app pulled in the morning me ok great2/22/@11:am *** we pulled your credit and looking at it now me ok2/22/@1:pm *** *** we need a co-signer to be able to get you done are money downMe: I have a co signer my grandma she's in pgh***: when can y'all come in, ME: she sure can't cause she live in pgh where I moved from*** can you get her to fill out the credit application online? Then we can go from thereMe:Yeah I have her info she know I'm looking for a vehicle anyway***: OKLet me know when it is completedME: ok, then its sent2/23/16@10:am Me: I was wondering if you heard anything***: Not yet will let you know as soon as they tell meMe: ok, ***:2/23/16@1:12pm sorry it took so long but yes your grandmother can co sign for youwhen can you come in? We will send her the paperwork in the mail to get it all signed but we can do everything else with youME: sounds great but I'm in Austin, TX how far is the dealership, ***: um hoursMe: maybe I should of looked at the address let me see if I can get a rideIm not from here so I have to seeWhat do I need to bring if I get a ride today? ***: Really you need to bring ID and insurance if you have it,if you don't have insurance you will have to get some before you leaveMe: I have insurnace already I never stopped paying mineME: 2/23/16@2:55pm Do you no how much my payments are? no response 2/23/@5:16pm ME: I text you about payments and I was sent a video, which I didn't understandThats the day she finally called me and I told her verbatim I have been looking for a vehicle everywhere my credit have been hit times and my grandmas was hit as well, so when she sent that text that basically stated that I was approved, I then told her I would be catching uber and I already contacted my insurance which is Nationwide to let them know I will be getting a new vehicleI catch uber a lot so I asked the one girl she said it was ok and would not be muchThen *** stated oh no can you try another dealership closer to you are maybe auto trader we don't want you to come this far and your grandma would have to sign the paperworkI said to her at this point I'm approved I will go anywhere to get a vehicle, and I have financed a vehicle before hours away had no problem at all so what was the big dealThen she said ok I will have *** contact you, she did after days and she didn't even know I was approved which was a mess, at that point I was agitated then she said the vehicle was soldI then filed a complaint with the Revdex.com and emailed the owner of the dealership so thats when *** called me saying how sorry she was and she knew that I made a complaint to the Revdex.com, and she wanted to get this correctedThen she say send my ID and my grandmas and her paystubs and mine first off if she could read she would have seen my grandma was retired she have no stubs, pension would be the correct thingI sent my ID and my grandmas and gathered my stubs and my grandmas financial information scanned it failed it, *** didn't get it she statedThen here is where I then took this complaint to another level, idk if I was discriminated against,but it sure enough wasn't common since if she was trying to helpEmail from *** 3/3/16@9:am we met about your situation we do not have a used Tahoe for that same price etc we feel that your credit will not support any Tahoes that we have in inventoryThe dealership wait until 3/to look at my credit but on 2/my credit was pulled and 2/my grandmothers was pulled then I was text an approval just come down here ID and insuranceThats why I'm not accepting no misunderstanding, this whole situation could been avoided her lack of knowledge in car sales are how the selling process work is beyond horribleI think what she thought was I was going back down thats not me at all, and the experience that I had over text and email with her and that dealership was beyond messyI have never been so annoyed in my life with all that back in fourth with all the wring information, and being black was a issue after my DL's was sent over, thats when she emailed me thinking I was sort of stupid and that I didn't know how vehicle financing workI save the emails and after those ID's and me not backing down is when she felt that the dealership did not need my business and we can part waysI call that descrimination at its finest, so no I think the dealership needs to do more about the situation if they consider me a customer.
Sincerely,
*** ***

After reviewing all the facts surrounding this complaint we want to apologize to the customer for any frustration they experienced throughout this processWith that being said, I have pulled all the records showing exact details of the transactionHe received 90% credit back from his cancellations
with the odometer reading 13,milesThis means he lost 10% of his cancellation not the 20% he claimed. We have agreed to reimburse the customer the $they feel they are entitled to if this will satisfy the customerOur goal here is to always provide the top customer service and when that fails to happen we will do what needs to be done to make it rightSo, if the customer agrees to resolve this then we will prepare a check for him in the amount of $and can have it ready for him/her as early as next week. Because of this incident we now created a checklist for all customers dealing with cancellations and customer service to assure this doesn’t happen again to someone elseWe have also reprimanded the finance officer and made it very clear that this will not happen again or he will be terminated. We apologize again for any inconvenience this caused the customer and will continue to learn from situations like this moving forward.thank you,*** ***Finance Director

The issue has been resolvedI went in today and spoke with ** and *** Granger? they were very mindful of my concernsThey refunded has money for the second repairs which was all I could ask forThank you for you? help?

Ms[redacted],? ? ? I would again like to? apologize for the confusion on your vehicle inquiry to Granger Chevrolet? I would like to restate that when your situation was brought to our finance department they did not feel it was in your best interest to drive a Uber five hours to attempt to purchase a vehicle without 100% approval of which we could not give with merely the information we were provided.? I would also like? to remind? all parties? that the vehicle you were interested in purchasing has been sold and we do not have another Tahoe that fits your criteria? or that one of our financial institutions will pick up based on your current credit situation.? ? We have put you on a waiting list in case we get one in and will notify you if this happens.? I’m happy to entertain any other resolution you may haveAgain, I apologize for the mistakes that my staff has made.? ? Thank You,[redacted]Granger Chevrolet?

I would like to begin by apologizing for the confusion on your vehicle inquiry to Granger Chevrolet? When your situation was brought to our finance department they did not feel it was in your best interest to drive a Uber five hours to attempt to purchase a vehicle without 100% approval of
which we could not give with merely the information we were provided? In the interim of the process the vehicle you were interested in purchasing was soldUnfortunately at this time we do not have a vehicle that meets your criteria or that one of our financial institutions will pick up based on your current credit situation? Again sorry for the confusion.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted]General Sales ManagerGranger Chevrolet? ? ?

Please review the enclosed documents-The [redacted] have not received the leather seats yet because they have not completely paid for their vehicle transactionThey still owe Granger Chevrolet $This amount is from a payoff difference in their trade in vehicleMr[redacted] gave us an ESTIMATED
payoff of $The ACTUAL payoff was $Granger Chevrolet had to pay the difference ($1591.36) to receive the title to their tradeThe documents attached CLEARLY reflect that the CUSTOMER is responsible for the difference (if any difference)Mr[redacted] signed this document and CLEARLY knew that he would owe the differenceThis complete issue has been clearly communicated to the [redacted]If you need any other assistance please let us know

Complaint: 11177666
I am rejecting this response because:ok, thanks for the response but I'm not ok with that response sorry. Im going to start with this text from [redacted] which is [redacted] cell phone number 2/21/16 @6:57 pm I will have your credit app pulled in the morning me ok great. 2/22/16 @11:15 am [redacted] we pulled your credit and looking at it now me ok. 2/22/16 @1:55 pm [redacted] we need a co-signer to be able to get you done are money down. Me: I have a co signer my grandma she's in pgh. [redacted]: when can y'all come in, ME: she sure can't cause she live in pgh where I moved from. [redacted] can you get her to fill out the credit application online? Then we can go from there. Me:Yeah I have her info she know I'm looking for a vehicle anyway. [redacted]: OK. Let me know when it is completed. ME: ok, then its sent. 2/23/16@10:41 am Me: I was wondering if you heard anything. [redacted]: Not yet will let you know as soon as they tell me. Me: ok, [redacted]:2/23/16@1:12pm sorry it took so long but yes your grandmother can co sign for you. when can you come in? We will send her the paperwork in the mail  to get it all signed but we can do everything else with you. ME: sounds great but I'm in Austin, TX how far is the dealership, [redacted]: um 4 hours. Me: maybe I should of looked at the address let me see if I can get a ride. Im not from here so I have to see. What do I need to bring if I get a ride today? [redacted]: Really you need to bring ID and insurance if you have it,if you don't have insurance you will have to get some before you leave. Me: I have insurnace already I never stopped paying mine. ME: 2/23/16@2:55pm Do you no how much my payments are? no response 2/23/@5:16pm ME: I text you about payments and I was sent a video, which I didn't understand. Thats the day she finally called me and I told her verbatim I have been looking for a vehicle everywhere my credit have been hit 70 times and my grandmas was hit as well, so when she sent that text that basically stated that I was approved, I then told her I would be catching uber and I already contacted my insurance which is Nationwide to let them know I will be getting a new vehicle. I catch uber a lot so I asked the one girl she said it was ok and would not be much. Then [redacted] stated oh no can you try another dealership closer to you are maybe auto trader we don't want you to come this far and your grandma would have to sign the paperwork. I said to her at this point I'm approved I will go anywhere to get a vehicle, and I have financed a vehicle before 4 hours away had no problem at all so what was the big deal. Then she said ok I will have [redacted] contact you, she did after 2 days and she didn't even know I was approved which was a mess, at that point I was agitated then she said the vehicle was sold. I then filed a complaint with the Revdex.com and emailed the owner of the dealership so thats when [redacted] called me saying how sorry she was and she knew that I made a complaint to the Revdex.com, and she wanted to get this corrected. Then she say send my ID and my grandmas and her paystubs and mine first off if she could read she would have seen my grandma was retired she have no stubs, pension would be the correct thing. I sent my ID and my grandmas and gathered my stubs and my grandmas financial information scanned it failed it, [redacted] didn't get it she stated. Then here is where I then took this complaint to another level, idk if I was discriminated against,but it sure enough wasn't common since if she was trying to help. Email from [redacted] 3/3/16@9:30 am we met about your situation we do not have a used Tahoe for that same price etc we feel that your credit will not support any Tahoes that we have in inventory. The dealership wait until 3/3 to look at my credit but on 2/22 my credit was pulled and 2/23 my grandmothers was pulled then I was text an approval just come down here ID and insurance. Thats why I'm not accepting no misunderstanding, this whole situation could been avoided her lack of knowledge in car sales are how the selling process work is beyond horrible. I think what she thought was I was going back down thats not me at all, and the experience that I had over text and email with her and that dealership was beyond messy. I have never been so annoyed in my life with all that back in fourth with all the wring information, and being black was a issue after my DL's was sent over, thats when she emailed me thinking I was sort of stupid and that I didn't know how vehicle financing work. I save the emails and after those ID's and me not backing down is when she felt that the dealership did not need my business and we can part ways. I call that descrimination at its finest, so no I think the dealership needs to do more about the situation if they consider me a customer. 
Sincerely,
[redacted]

The issue has been resolved. I went in today and spoke with ** and [redacted] Granger they were very mindful of my concerns. They refunded has money for the second repairs which was all I could ask for. Thank you for you help

Ms. [redacted],     I would again like to apologize for the confusion on your vehicle inquiry to Granger Chevrolet.  I would like to restate that when your situation was brought to our finance department they did not feel it was in your best interest to drive a Uber five hours to attempt to purchase a vehicle without 100% approval of which we could not give with merely the information we were provided.  I would also like to remind all parties that the vehicle you were interested in purchasing has been sold and we do not have another Tahoe that fits your criteria  or that one of our financial institutions will pick up based on your current credit situation.  We have put you on a waiting list in case we get one in and will notify you if this happens. I’m happy to entertain any other resolution you may have. Again, I apologize for the mistakes that my staff has made.  Thank You,[redacted]
[redacted]Granger Chevrolet

Thank you for your help