I took my Burberry trench coat to this establishment to be dry cleanedIt was in perfect condition with no wear or tear and all buttons were in tactI only wore this coat approximately times and it was only going to the cleaners to be cleanedUpon arriving to the establishment I uncovered the garment and noticed major fading around the collar which made me remove the whole plastic covering and noticed broken buttons, and the coat is completely faded and looks extremely dingyThe condition of the coat is unacceptable as this establishment claims to specialize in dry cleaning servicesOn the instruction label on the interior of the coat it explains in detail how to care for this particular garmentIt states to "remove or cover all buttons prior to dry cleaning" and being they are specialists, they should already know which solvents to utilize to prevent fadingUpon speaking to the presumed owner, he stated that all dry cleaning places use the same products to clean the garments
I took my Burberry trench coat to this establishment to be dry cleanedIt was in perfect condition with no wear or tear and all buttons were in tactI only wore this coat approximately times and it was only going to the cleaners to be cleanedUpon arriving to the establishment I uncovered the garment and noticed major fading around the collar which made me remove the whole plastic covering and noticed broken buttons, and the coat is completely faded and looks extremely dingyThe condition of the coat is unacceptable as this establishment claims to specialize in dry cleaning servicesOn the instruction label on the interior of the coat it explains in detail how to care for this particular garmentIt states to "remove or cover all buttons prior to dry cleaning" and being they are specialists, they should already know which solvents to utilize to prevent fadingUpon speaking to the presumed owner, he stated that all dry cleaning places use the same products to clean the garments