Granite City Cleaners

Per company policy when a customer schedules a service call, a truck is dispatched to the home incurring a cost to the company.  If the customer is not at the appointment when the technician arrives the customer is contacted while the technician is still at the home.  If the customer...

chooses to not come to the appointment a trip charge is issued for half of the hourly rate for the service call to fairly compensate for the time and resources used by the company to honor the service call the customer scheduled.  In this instance Mr. [redacted] was contacted while the technician was waiting at the home and he informed us that he was not going to meet us.  Per policy a trip charge of $45 (half the $90 per hour service rate) plus tax was invoiced. In the interest of customer care we will credit the invoice in full for Mr. [redacted].   [redacted]
Retail Manager