Granite Communications, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] assuming they do not start calling again. No calls since Monday 1/9/17.
Regards,
[redacted]

Good Morning,Thank you for your response.  We have issued all of the credits that are due to you and I will request that the manager of this group reach out to you to provide further clarification.Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Awaiting resolution and account review
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon Mr [redacted],My apologies for the trouble you are experiencing. I was able to track down the refund request and I have sent it out via overnight mail. The refund amount is $88.69, the check #1001697 and the tracking # is [redacted].Regards,[redacted]

Good Afternoon Mr [redacted], Thank you for taking my call today. As discussed, it appears that Granite did convert this location over in error. We are in the process of winning the lines back over to [redacted] Link retail.  I will follow up with you within the next 30 days to make sure the...

transition has taken place as requested.My apologies for the inconvenience.Regards,[redacted]

Good Morning Mr [redacted],Thank you for sending the information. However, when I pull up that account number it belongs to an existing Granite customer and the invoice hasn't yet generated.  Could you kindly forward me the invoice in question so that I can review it closer?  My email address is: [redacted]@granitenet.com. Thank you for your cooperation, I will make it my top priority to resolve this immediately.[redacted]

Good Afternoon,My apologies for the issues you are experiencing. I have reached out to the appropriate parties within the organization to take the necessary actions to ensure you are no longer contacted including:Adding your account to the do not call list in our CRM on 9/9/16, the account is...

clearly marked. We also took a further step and removed all contacts for your company including your information. Best Regards,[redacted]

Good Morning,We appreciate you taking the time to share your issues and we apologize for any inconvenience this issue may have caused.  For this particular issue, we are refunding the cost to cover the disputed costs and have also provided additional funds to cover the customer’s time spent on...

this issue.  We thank you for your business.Regards,[redacted]

Good Morning,We are sorry that you experienced less than stellar service from Granite.  We strive to provide our customers with efficiencies so having a complaint like this is unacceptable.  This is not typical and we have examined our internal processes and have improved our procedures...

going forward.  We truly appreciate your business and have resolved the matter by issuing a credit and closed out the collection agency portion.Regards,[redacted]

Good Afternoon,Granite is canceling the contract with no penalties, we have discontinued service as requested and we are waiving the early termination fee which is approximately $4000.  We appreciate your business and your patience while we researched this matter.Regards,[redacted]

Good Afternoon,I have reviewed this claim and it has been determined that order was received by the PremierGrid team on March 10, 2016 from the Granite Grid Sales team. The order was received with a filled out and signed LOA, the LOA was signed by [redacted]. In the email correspondence...

between the customer and Sales team the terms of the order were given a 3-year term.  The amounts charged to the customer have followed standard protocol for the installation fees, the prorated charges and monthly recurring charges for those services. As invoices continued to be sent out the previous month’s invoices were not paid therefore the invoice amounts increased with each passing month. Due to the 3 year commitment that was agreed upon, there would be an early termination fee assessed if the service is disconnected prior to the expiration date. Thank you for your time and I hope this explains this properly. Best Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The 'account' number in question is [redacted]. As stated before, our business has never engaged any kind of service from Granite Telecommunications and would like an immediate resolution for these invoices.
Regards,
[redacted]

Good Afternoon,Thank you for your response.  Granite has responded directly to you via email, please refer to that email correspondence.Best Regards,[redacted]

Hello,Thank you for reaching out, I am going to look into this issue right away.  Could you please respond with a telephone number or an account number so that I can properly research?I will get back to you as soon as possible.Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Response by dates listed above:11-16-15  Where is the letter with the Transfer document?  Granite was informed in Nov that [redacted] was closing the business on 11-21  Lines were to be transferred at closing We would open again in Jan 16 at which [redacted]e service would be taken over by a local provider.  NOTIFICATION for change!1-11-16 Lines transferred to [redacted] and activated.  CHANGE  occured!  Why did Granite not make the transfer at that time why with notification and completed transfer did they choose to wait over 1.5 months?  Why are there charges 11-21 to 2-29 when lines had already been ported on 1-11?  How can you claim to have active service on lines you do not have  and are with a different provider?  How can you wait 4 months then apply back charges!Why do you have customer service reps talking to customers that do not know what the charges are or why they are being billed?  Why do your customer service  team members tell clients that the they will be credited and all is taken care of not to worry  when that is not true?  Why can tickets not be located? My expectation is for the company to back up your own employees (or train them differently to not make assurances you will not follow through on).  It there were to be charge for 11-21 to 1-11 why were they not billed in the appropriate billing cycle instead of 3  months later?I cannot believe that your regular fee is over $25 per line per week on a dormant unused line awaiting transfer!!!!    a          
Regards,
[redacted]

*** *** from Cigna's corporate headquarters authorized Granite to rebill this account. His contact number for clarification or to reach out for changes to be made is ***.