Granite Direct

Counter install: they damaged beyond repair kitchen sink by taking a hammer to undersideThe sink does not sit flush, has dents/scratches on surface Granite Direct (Edm Ave) was contracted to install a kitchen countertopIt was installed on Dec after waiting over months for it to arrive -I was advised installation would take hours, it took 1/2hrs -I asked them if the measurer had told them about my request for low odor, which they had notI had purchased some options for them to use if possibleThey advised they could -I was initially happy that they tarped the flooring to keep from tracking into the house, but they would trip over the tarp and just kick it out of the way and tracked wet/dirt in anyway -When the cutting of the sink was beginning, I had a paper template, the actual sink, and an installation manual for the sink that I provided to them -Just after pm, the one worker went outside and the other sat down on my couch to watch tvI asked him if

I'm a person of few positive reviews but would give Granite Direct a very positive Review

I entered a draw at the Women's Home Show with Granite Direct Inc I won $1,off cabinet and granite counter top renovation(Oct.28/16) Their Design Consultant had estimated the whole kitchen which I requestedI was most interested in having a small section doneThe back wall opposite the kitchen counter & perhaps a pantryI told her I would let her know and this was back in I emailed her Feb24, in the hopes of getting the work done in 2017; and could she send me these quotes and date them for I let her know the reason for this request, so that I may submit these quotes to the government, as I may be entitled to a Senior's grant Her responses: # - When you decide you would like to go ahead with the sale and place your deposit it will show date # -Unfortunately, the invoice would show that no payments had been made on it So it would still show a balance of $2,left owingTo go to a sale you need to make a payment of

Just have my bathroom vanity countertop done with the companySo I would like to share my experiences with other customers The product - I selected the same granite as the showroom demo kitchen countertopThe fabrication quality of mine is not as good as the showroom oneThere are some hair lines and tiny chips on the surfaceI guess that might be either the fabrication technology or the material per se are not as good as the showroom one I have other granite at my kitchen purchased from LowesThe surface is much smoother and more shinning than this one The installation - it is very professionalThey did great job and answered all of the questions The price and waiting time - The price is lower than my other quotations about $The waiting time when I ordered it, I was told about 4- weeksActually it took weeks from my order placed to the the date to book the installation The customer service and communication - I required the longest piece of countertop and the matching piece of backsplash for only one whole piece eachBut they only provided me the complete one piece of countertop, and two split pieces of backsplshThat really upset meI questioned with Jeff [redacted] , and he explained as "too risky to break it during shipping" I would think they should have told me about that in advance, or showed it up on the drawingThen I can work with them to figure out other options, or at least adjust my expectationsI emailed a picture to Jeff as per his request to show the mark line (seam) in the middle of the backplash to see if they can make it better one week agoSo far, no responseMaybe they think it is the best they can doAnyway, business is communicationI wish they can improve it Thank you!

We recently had Granite Direct install granite on our kitchen counters Ray was very honest and upfront in every step of the procedure When a problem arose he took steps to help us work through it The installers were professional and did a good job They arrived on time and took time to explain things and to clean up at the end The price was reasonable and the product satisfactory

We used Granite Direct in spring to renovate our kitchenThe process started in June with a very thorough meeting with Kim & Ray to make a plan of our kitchen and make all the design decisionsThey also came out to the house to re-measure to make sure all potential problems were solved before orderingWe loved that we had so much helpWith the design of the kitchen as well, so many choices for the cupboards/counters/hardware, and the choice on how much we wanted to be involvedWe were well aware of the time frame that we had to wait for the cupboards to come in and it was almost exact on the estimated dayWe demo'd the kitchen ourselves and install was done by Granite DirectI was amazed on how fast it took to install and the great job doneAny areas of concern were instantly fixed and a few items were found -that I didn't see -GD went out of their way to fix the problemsThe only negative would be the waiting time, but it was something I was aware of from the beginning and for the reduction in cost was something I was willing to doIn that same thought, items that were found to be defective had to be resent from the company in China, but it did not hold up install time or function of the kitchenI LOVE the counters and cupboards, I can't believe I lived with my "old" kitchen for the past years!! I would definately recommend Granite Direct to my friends and family!!

Great people to work with Great product Great price I have used Granite Direct on a few of my projects and foud the best deals with amazing product and service with a smile I will continue going there for my granite needs and their service [redacted]

Purchased new granite countertops for our new home - bathrooms,kitchen and laundryThey installed two counters (kitchen and bathroom) which had been brokenThey tried to cover this up by filling in the cracked piece with a fill that isn't even close in colour We spent close to and expected new counters.the company didn't even tell us they broke it!! After complaining multiple times I was advised they would change out the two piecesThe owner and manager are now no longer returning calls, emails or texts If youre wanting damaged material that they retry to pass off as new,use this company!! They even had the nerve to say it was just impurity in the stone Contact me if you want pictures of what they say is "new undamaged stone"I tried posting a picture but I am not sure if it worked

Granite instalment quality On December 1, 2017, I signed the agreement and paid deposit for granite countertops to my kitchenThe date was scheduled to get the measurements of my kitchen so they could start working on my graniteSales man promised me I will have granite installed the second week of January I got granite countertops installed in JanuaryWhen installers brought the granite and started to install it, they noticed that one piece is not cut straightThe management promised to get us new pieceSo one problem was solved Another problem we having is the seamInstallers didn't get the right color for the epoxy glue, so seam looked very bad and very visible on the graniteAlso they chipped the granite when they performed the jobChip was covered with bigger amount of glue, which gave a very bad looking yellow spot in the seamWe complained about the seam, because the quality was not acceptable for the amount of money was paidFew days latter service man c