Granite Factory is such a shady company it made me nervous the second after I paid.... First-off, the storefront awning advertises $25/sf and the website advertises $27/sf. I figured, no big deal, I understand prices may have gone up. After I was provided a quote for what was advertised at $27/sf... I divided the total by the square foot that I was receiving and it came out to $45/sf! That is insane. I further asked Erick, (Owner? Manager?) to break down this cost and he responded with "I don't know... That's just how it is" and refused to tell me why the price was so far off. At this point I was at a time crunch and had to move forward.
The communication throughout the process was awful as it would take them days to get back to me. When I called, I constantly was told "I'm so busy I haven't gotten to it yet". I understand if you are busy, but if it takes you days to respond, maybe it is time for more employees?
When I asked for the lead time and the install date I received vague answers every time. "It will be next week maybe" is a favorite line of Erick. Finally I called him to ask when my surveyor was coming and he gave me the not very believable answer of "Oh, I have your file in front of me right now, He can be there tomorrow", which was frustrating of the short notice. The install was the same way after I asked for specific dates multiple times. Erick acts as if it's his first day on the job, every time you talk to him. No idea what is going on at his business.
The Surveyor didn't us lasers, after telling me he had lasers, but preferred not to use them because he "didn't need them", and now my granite has up to a 1/4" gap in many places due to wall in my older home.
The only good thing that came of this experience was the installers. They did a great job with what they had. They were nice, and cut around some areas I wasn't expecting them to be able to do.
Unfortunately, the final disappointment is that I ordered a single roundover edge, that in the store rounded all the way down to the bottom. I was assured by Erick that this is the edge I would receive. When I came home from work to see that it was barely a rounded edge, I was very disappointed...
I tried to find the best out of every disappointing situation with Granite Factory, but every time something new had to come up.
Upon payment, I had 30 days to pay and was receiving phone calls from Erick badgering me to get them the money right away as if they were going to go out of business without it... Maybe it would be better for them if they did just close up shop...
I would not suggest using Granite Factory. The prices are advertised lower than you will receive. At that point, try Menards or Home Depot.
I give Granite Factory A+++, for Service, Quality, and Cost. We just redid our counters in Marble. I saved 1/2 by going to Granite Factory. I did my research, and footwork, Granite Factory made our dream of kitchen re-do a reality. Merry Christmas to me!!
Granite Factory is such a shady company it made me nervous the second after I paid.... First-off, the storefront awning advertises $25/sf and the website advertises $27/sf. I figured, no big deal, I understand prices may have gone up. After I was provided a quote for what was advertised at $27/sf... I divided the total by the square foot that I was receiving and it came out to $45/sf! That is insane. I further asked Erick, (Owner? Manager?) to break down this cost and he responded with "I don't know... That's just how it is" and refused to tell me why the price was so far off. At this point I was at a time crunch and had to move forward.
The communication throughout the process was awful as it would take them days to get back to me. When I called, I constantly was told "I'm so busy I haven't gotten to it yet". I understand if you are busy, but if it takes you days to respond, maybe it is time for more employees?
When I asked for the lead time and the install date I received vague answers every time. "It will be next week maybe" is a favorite line of Erick. Finally I called him to ask when my surveyor was coming and he gave me the not very believable answer of "Oh, I have your file in front of me right now, He can be there tomorrow", which was frustrating of the short notice. The install was the same way after I asked for specific dates multiple times. Erick acts as if it's his first day on the job, every time you talk to him. No idea what is going on at his business.
The Surveyor didn't us lasers, after telling me he had lasers, but preferred not to use them because he "didn't need them", and now my granite has up to a 1/4" gap in many places due to wall in my older home.
The only good thing that came of this experience was the installers. They did a great job with what they had. They were nice, and cut around some areas I wasn't expecting them to be able to do.
Unfortunately, the final disappointment is that I ordered a single roundover edge, that in the store rounded all the way down to the bottom. I was assured by Erick that this is the edge I would receive. When I came home from work to see that it was barely a rounded edge, I was very disappointed...
I tried to find the best out of every disappointing situation with Granite Factory, but every time something new had to come up.
Upon payment, I had 30 days to pay and was receiving phone calls from Erick badgering me to get them the money right away as if they were going to go out of business without it... Maybe it would be better for them if they did just close up shop...
I would not suggest using Granite Factory. The prices are advertised lower than you will receive. At that point, try Menards or Home Depot.
I give Granite Factory A+++, for Service, Quality, and Cost. We just redid our counters in Marble. I saved 1/2 by going to Granite Factory. I did my research, and footwork, Granite Factory made our dream of kitchen re-do a reality. Merry Christmas to me!!