Granite & Marble Studio

Initial Business Response / [redacted] (1000, 10, 2015/08/05) */ Contact Name and Title: [redacted] - Vice President Contact Phone: [redacted] Contact Email: [redacted] @gmail.com Thank you for your feedback on this Revdex.com online reportWe value all of our customer's options and strive to maintain the highest standards of the industryThe deposit check by the customer has a Schaumburg IL address and the job site address has a different addressWe feel that it is best to mail a check or personally handover a check to somebody rather then leave it mail boxPer our customer request we have delivered the full refund check to the job site addressWe made two phone calls to the customer to make sure that the check was receivedI have confirmed that the check was cashed Thank you, [redacted] - Vice President Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I had to follow up several times during the process to obtain my refundThe owner initially agreed to hold the refund check at the business and when I arrived, claimed their accountant was not available and attempted to substitute another material a second timeIt took several phone calls and two weeks to receive my refundService and communication is very slowI found another contractor that was prompt in communication and obtained the exact material that [redacted] was unable to

Very Nice peopleGood team of workersFinish project on timeFirst I did my master bathroom with granite & marble studio and I am impressedThey finish on time like there workThen I decided for my powder room remodelingThis also finish on timeLike the work tooI recomand this company for your bathroom remodelingThey do such a good jobNo complaintsI will do my kitchen remodeling with them in future too

Initial Business Response /* (1000, 10, 2015/08/05) */
Contact Name and Title: [redacted] - Vice President
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
Thank you for your feedback on this Revdex.com online report. We value all of our customer's options and strive to maintain the...

highest standards of the industry. The deposit check by the customer has a Schaumburg IL address and the job site address has a different address. We feel that it is best to mail a check or personally handover a check to somebody rather then leave it mail box. Per our customer request we have delivered the full refund check to the job site address. We made two phone calls to the customer to make sure that the check was received. I have confirmed that the check was cashed.
Thank you,
[redacted] - Vice President
Initial Consumer Rebuttal /* (2000, 12, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to follow up several times during the process to obtain my refund. The owner initially agreed to hold the refund check at the business and when I arrived, claimed their accountant was not available and attempted to substitute another material a second time. It took several phone calls and two weeks to receive my refund. Service and communication is very slow. I found another contractor that was prompt in communication and obtained the exact material that [redacted] was unable to.

Very Nice people. Good team of workers. Finish project on time. First I did my master bathroom with granite & marble studio and I am impressed. They finish on time like there work. Then I decided for my powder room remodeling. This also finish on time. Like the work too. I recomand this company for your bathroom remodeling. They do such a good job. No complaints. I will do my kitchen remodeling with them in future too.

Initial Business Response /* (1000, 10, 2015/08/05) */
Contact Name and Title: [redacted] - Vice President
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
Thank you for your feedback on this Revdex.com online report. We value all of our customer's options and strive to maintain the highest...

standards of the industry. The deposit check by the customer has a Schaumburg IL address and the job site address has a different address. We feel that it is best to mail a check or personally handover a check to somebody rather then leave it mail box. Per our customer request we have delivered the full refund check to the job site address. We made two phone calls to the customer to make sure that the check was received. I have confirmed that the check was cashed.
Thank you,
[redacted] - Vice President
Initial Consumer Rebuttal /* (2000, 12, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to follow up several times during the process to obtain my refund. The owner initially agreed to hold the refund check at the business and when I arrived, claimed their accountant was not available and attempted to substitute another material a second time. It took several phone calls and two weeks to receive my refund. Service and communication is very slow. I found another contractor that was prompt in communication and obtained the exact material that [redacted] was unable to.

Excellent service. Owner is very helpful and he has provided us with valuable information. The owner came to our house for measurement and installers did a great job of installing the countertops and backsplash very efficiently with no mess.