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Granite-Plus

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Granite-Plus Reviews (1)

I am the owner of Fast Plumbing and was the tech on siteWhen I arrived, he had a dark spot on the hardwood floor and wanted me to run a camera down the kitchen drain for $I did run the camera down the kitchen drain and noticed that the drain was clear, clean and had no obvious signs of a breakI did mention to him that he has a second p-trap under the slab and I asked if he wanted me to run the water leak detection equipment for $He said yes and I proceeded(this is the same equipment City of Austin uses) There was no signs of a water leak in this areaI also ran the infrared equipment that did not show a differential in this areaThere are no signs of a plumbing leak, plus the hardwood floor has been like this for weeks with no "buckling" to the materialI recommended that he speak with a hardwood floor specialistAfter I ran the camera, he asked which way the drain ranI informed him that the camera does not tell me that, I would have to use our locator which would be an additional service, and costI also mentioned there is a hydrostatic test that we could perform at additional costHe declined bothMy professional opinion is this is some type of chemical spill/urine from the dogs.At the time of invoicing he refused to pay for both services that we provided, and only wanted to pay for the cameraOur ultimate goal is to do the best job we can and to satisfy our customers

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